25 May 2017

USAID RHITES-E IT Officer Non-profit Jobs - IntraHealth International

Job Title:     IT Officer
Organisation: Intra-Health International
Project Name: USAID Regional Health Integration to Enhance Health Services in Eastern Uganda Project (USAID/Uganda RHITES-E) Project
Duty Station: Mbale, Uganda

About Intra Health:
For over 30 years, in more than 100 countries, IntraHealth International has empowered health workers to better serve communities in need. IntraHealth fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology, and leveraging partnerships. In collaboration with governments, nongovernmental organizations, and private- sector organizations around the world, IntraHealth champions the needs and contributions of health workers—from doctors and nurses to community health workers to health facility managers—and works to ensure they have the tools, supplies, information, training, and support they need to provide communities they serve with the best possible opportunity for health and well-being.

About USAID RHITES-E Project:
IntraHealth International will implement the USAID RHITES-E which supports the Government of Uganda (GOU) and key stakeholders to increase availability and utilization of high quality health services in 21 districts in Eastern Uganda and 2 in Karamoja by strengthening health systems and improving the quality of, access to, and demand for health services with attention to equity and underserved populations.

Job Summary: The IT Officer will be responsible for all the IT operations of the RHITES-E project including setting up and maintaining IT systems and providing hardware/ software support and IT training to staff in person and remotely. She/he is also responsible for maintaining the systems and for the programmatic implementations.

Key Duties and Responsibilities:  
  • Provide technical support to physical, telephone and email requests from users for all PC hardware, software, phone systems and associated peripherals. To redirect or escalate support requests to the appropriate member of the IT Support Centre where matters cannot be resolved.
  • Work in liaison with the IT team from Chapel Hill in managing and maintenance of network infrastructure. This will include network monitoring and troubleshooting, structured cabling, wireless network management, domain maintenance, network security and communication infrastructure management, for example phone system and liaising with service providers.
  • The incumbent will manage the help desk system and log support calls and document their outcome to facilitate the resolution of common queries.
  • Deploy PCs and software (e.g. operating systems and other desk top applications) and associated peripherals. This includes new installations and the redeployment of existing equipment.
  • Maintain backup systems and ensure all laptops, servers, and desktops are backed up.
  • Maintain the existing PCs and peripherals to standards determined by the Team Leader, by performing upgrades, new installations and carrying out routine procedures.
  • Assure staff IT skills by assessing computer skills and preparing and delivering IT training as needed
  • Work in liaison with the IT systems officers to remain up-to-date on developments in the IT sector and ensure modern application of information technology as a project.
  • Assist in the compilation and maintenance of an accurate inventory of hardware and software and perform periodic audits
  • Provide support in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users.
  • Assist in the procurement of IT hardware and software in consultation with the IT specialists from Chapel Hill
  • Build the capacity of end users through individual coaching and other mechanisms, for example, periodic tips and tricks. Includes support for online meetings, for example, video conferencing and Skype
  • Access Environmental impacts and recommend control measures
  • Establish and maintain a good working relationship with staff and external partners
  • To undertake such other work as may be assigned

Qualifications, Skills and Experience:
  • The applicants for the USAID RHITES-E IT Officer job opportunity must hold a Bachelor’s degree in Information Technology, computer science, or related field
  • At least four years’ experience trouble shooting IT issues and providing excellent customer service
  • Prior working experience in NGOs set up
  • Competencies in configuring, maintaining, and upgrading of switchers, routers, DHCP, TCO/IP, network printers, and print servers
  • Proficiency in operating systems, and computers applications
  • Strong knowledge on desktop computers, laptops hardware installation, configuration, and troubleshooting
  • Demonstrated customer-satisfaction orientation
  • Excellent spoken and written English
  • Ability to work in a team environment
  • Training skills
  • Ability to think logically and analytically in problem solving environments
  • Good interpersonal and communication skills.
  • Ability to organize time and manage a variety of tasks simultaneously

Personal Competencies:
  • Effective Communication: Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Planning and Organizing: Good organizational skills. Develops clear goals that are consistent with agreed upon strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate time and resources for completing work; foresees risks and allows for contingencies when planning; and monitors and adjusts plans and actions as necessary.
  • Interpersonal Relationships: Knowledge of and the ability to effectively interact within and across Divisions, Departments, Country offices in a constructive and collaborative manner.

How to Apply:
All suitably qualified and interested candidates who wish to join the USAID RHITES-E Project should upload an updated CV/Résumé, completed USAID Form 1420 Contractor Employee Biographical Data Sheet, download here and three professional references at the web link below

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