UN Operation Monitoring Officer Jobs – United Nations High Commissioner for Refugees (UNHCR)

Job Title:       Operation Monitoring Officer
Organisation: United Nations
High Commissioner for Refugees (UNHCR)
Duty Station: Kampala,
Reports to: Deputy
About UNHCR:
The Office of the United Nations High Commissioner for Refugees was
established on December 14, 1950 by the United Nations General Assembly.
UNHCR’s mandate under the Statute of the Office of the United Nations High
Commissioner for Refugees is to lead and co-ordinate action for international
protection to refugees; seek permanent solutions for the problems of refugees
and safeguard refugee rights and well-being. UNHCR has an additional mandate
concerning issues of statelessness, as it is given a designated role under
Article 11 of the 1961 Convention on the Reduction of Statelessness.
Job Summary: The Operation
Monitoring Officer works with other functions related to programme management
and protection and has substantive contacts with all field offices in the
country. The jobholder works closely with all sections in the Branch Office and
Field Offices as required. The first step to supporting management and
capturing effects in order to fulfil essential tasks would be to explore on how
to solidify the existing monitoring set of indicators. The Operation Monitoring
Officer works with other units and divisions to ensure operational support and
guidance  which strengthens programme and protection priorities. To achieve this,
the incumbent will need to build and maintain effective relationships within
and beyond the division as well as broader network of external stakeholders who
can contribute to operationalizing protection.
Key Duties and
  • Regularly monitor the projects executed by
    the programme through the preparation of programme/projects guidelines.
  • Support the Deputy Representative in the
    submission of the country strategy and priorities for final approval by
    the Regional Office.
  • Contribute to preparing documentation and
  • Work in liaison with all protection and
    programme sections to ensure the smooth and coordinated delivery of
    substantive inputs, tools and technical advice.
  • Keenly review and analyse issues and
    trends as well as impacts against progress made in cross cutting themes
    specially youth, gender and cohesively guide colleagues on the
    mainstreaming of tools in these areas. Make presentations on assigned
    topics and activities for the sake of clarity.
  • Support he management to enhance the
    adequate delivery of services through the two priority pathways; emergency
    response and solutions oriented programming.
  • Attempt to revisit all protection SOPs
    with a view indexing all reported gaps in order to to suggest key steps to
    improve outreach and relentless approaches to the Transit Center, legal
    assistance for individual cases, the prisons, resettlement procedures,
    border management and safe heavens within the area of operations. 
  • Make a top priority, the relevance and
    clarity of the proposed programme specific health indicators and how the
    expected outputs will contribute to the results.
  • Regularly monitor whether the quantified
    target values for indicators are realistic and effective.
  • Address the gap of low primary/secondary
    school enrolment, lack of adequate infrastructures in the education
    sector, lack of practical skills at most level and scholarships. 
  • Strengthen the livelihoods activities
    through development of the plan to efficiently address key steps of the
    interventions and concise data collection to better guide the collective
  • Strive to put a particular emphasis on
    solutions which provide refugees with shelters that respect the privacy,
    security and protection.
  • Provide support in the monitoring the
    respect of agreed standards of health workers and respect of ethics in
    various medical centres.
  • Ascertain the improvement of learning
    environment, capacity development for teachers and education structures
    and training of school management committees. 
  • Guide on issues of congestion in school
    and assess the existing situation to address long distances to school
    given that most children are still walking between 8 to 10 kms per day to
    reach their structures against the 5 kms recommended policy.
  • Attempt to review the lack of motivation
    of teachers, re-assess a few aspects of scholastic materials for a proper
    decision making purpose. Consider looking into issues of starvation in
    schools and related concerns. Consider re-evaluating the ratio
    teacher-student and crucial aspects of perceived language barriers.
  • Help support refugees with disabilities
    and their families in realizing their claims for equal recognition in
    policies and operation procedures and for equal access to humanitarian aid
    and services.
  • Ensure access to quality basic health care
    service to all referred refugee patients to the designated medical
    referral structure.
  • Closely work with Programme and Community
    Services colleagues in the assessment and improvement of youth cultural,
    sporting and child friendly spaces across the board.
  • Lead/participate in the collection of
    technical data so as to appropriately feed the country’s overall
    structural mapping matrix.
Key Result Indicators:
  • Responsive to policy: closely linked to the policy
    interventions supported. That they should capture the essence of a result
    according to a reasonable argument about which features they can and
    cannot represent.
  • Normative: having a clear and
    accepted normative interpretation (i.e. there must be agreement that a
    movement in a particular direction is a favourable or an unfavourable
  • Robust: reliable, statistically
  • Timely collection of data:
    available when needed, with room built in for debate and for revision when
    needed and justified.
Qualifications, Skills and
  • The ideal candidate for the United Nations
    UNHCR Operation Monitoring Officer job placement should possess a
    University degree in International Humanitarian or Human Rights Law, Law,
    International Development, International Relations, Social Sciences or a
    related field.
  • At least eight years (6 with advanced
    university degree) of relevant professional working experience, including
    three years at the international level in a relevant field(s).
  • Previous exposure and experience in
    protection, or community based protection work with UNHCR.
  • Previous exposure and experience of programme
    or project design.
  • Good coordination and strategy development
  • Advanced computer skills.
  • A demonstrated results orientation in work
    methods, ability to work independently and in a fast-paced, demanding work
  • Flexibility to adapt to changing
    circumstances and to handle requests or issues as they arise.
  • Work experience in protection programming
    and coordination in humanitarian settings.
  • Demonstrated capacities in Results-Based
    Management, including monitoring and evaluation, linking protection
    programmes and budgets.
  • Previous exposure and experience in
    designing and implementing planning processes, including strategic
  • Excellent English drafting and
    communication skills and working knowledge of another UN language. 
Personal Competencies:
  • Judgement and Decision Making
  • Managing Performance
  • Managing Resources
  • Analytical Thinking
  • Technological Awareness
  • Planning and Organizing
How to Apply:
All interested applicants who wish to join the United Nations High
Commissioner for Refugees (UNHCR) in the aforementioned capacity are encouraged
to click on the link below and follow the application instructions after
reviewing the job details.
Deadline: 3rd May

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