22 May 2017

Manager Systems and IT Services Job Placement - Finance Trust Bank (FTB)

Job Title:          Manager Systems and IT Services
Organization: Finance Trust Bank (FTB)
Duty Station:  Kampala, Uganda
Reports to: Head of ICT

About US:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Manager Systems and IT Services will primarily implement and maintain a structured Environment that facilitates the development of IT services to leverage value from ICT infrastructure services and capabilities across the bank.

Key Duties and Responsibilities:  
  • Conduct training of in- house staff on an ongoing basis by identifying user requirements; coordinate and conduct the training for staff in relevant systems software.
  • Manage the IT Service Delivery team
  • Oversee the implementation and maintenance of IT Library principles within the department.
  • Implement and maintain a Service Level Management process in line with industry best practice.
  • The jobholder will implement and manage a change control procedure for the IT team at the Change Manager.
  • Design and develop users’ manuals and corresponding training programs for new and existing systems.
  • Implement and maintain a Configuration Management process .
  • The incumbent will also ensure that all bank business, application and collaboration systems are well installed, maintained and managed to achieve systems efficiency.
  • Implement and maintain an IT complaint Service Desk
  • Prepare and submit IT service reports to the Head of IT periodically.
  • Carry out regular internal and external benchmarking of the IT service to ensure best practice.
  • Attend client service review meetings.
  • Manage and maintain the bank’s systems architecture through proper installation of cost effective, operationally supportable solutions that meet complex user requests and SLA’s.
  • Tasked with daily system monitoring, verify the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs.
  • Supervise and appraise the performance of all the administrators under your supervision in line with the staff policy
  • Actively participate in Management meetings, chair departmental meetings in the absence of the Head of Department.

Qualifications, Skills and Experience:
  • The applicant for the Finance Trust Bank Manager Systems and IT Services job placement should hold a Bachelor’s degree in a computer-related subject or equivalent.
  • At least five years’ experience in a busy computing or Banking environment.
  • ITIL Service Management qualification and Certifications from Microsoft, SUN, HP, e.t.c.
  • Working Knowledge of Bank products and their IT products and services
  • Ability and willingness to keep up to date with technological advancements.
  • Good leadership skills.
  • Good analytical, diagnostic and communication skills
  • Critical thinking ability.
  • Good listening skills
  • Adaptability to a rapidly changing, very complex and technical environment.
  • Willingness to work outside normal office hours
  • High level of integrity and ethical standards.
  • Positions carry an attractive salary and benefits package.

How to Apply:
All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 3rd June 2017

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