24 May 2017

Manager, Bank Digitization Employment Opportunity - Stanbic Bank

Job Title:           Manager, Bank Digitization
Organisation: Stanbic Bank
Job ID: 23802
Duty Station: Kampala, Uganda

About Us:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Manager, Bank Digitization will deliver on the Bank’s strategic capability of digital banking automated core processes and accelerate the delivery of the Segment strategies through digital banking by ensuring all policies, processes procedures are aligned and customer centric.

Key Duties and Responsibilities:  
Business Delivery and Operational Effectiveness:
  • Accountable to evaluate, design, build, implement and maintain best in class bank processes that enhance the customer experience leading to achievement of our desired customer experience, in partnership with RoA centre.
  • Identify opportunities to harness technology to deliver increased traffic to the alternate banking channels and reduce foot traffic to the banking halls.
  • Leads centres of expertise, designs and documents customer and operational workflow; and supporting end-to-end processes that are synergistic and operate in an integrated fashion, based on a comprehensive understanding of the work and work requirements in order to optimize the PBB product workflow.
  • Assess operational effectiveness requirements across all distribution channels, directing the identification of change requirements and the design and development of improved processes and procedures to support the desired customer and employee experience across channels, support operational stability and integrity and meet all audit requirements.
  • Assess existing process tools against changing business needs; in order to identify gaps and act as the business approval point for day-to-day process issues and clarify operating model and accountabilities with business heads.
  • Drive the fundamental reengineering of our processes and business value chain
  • The incumbent will support the development, documentation and monitor the project plans in the digital banking segment. The incumbent will drive the change management process in the department
  • Analyses needs and challenges of diverse sales, service and operational groups to ensure that focus is targeted on those activities that drive the most fundamental change and that align to key strategic and tactical changes led by other business units.
  • Engage impacted stakeholders and direct the development of decision-making protocols and design principles to ensure goals of multiple stakeholders are satisfied for processes which cross functional business units. Acts as a subject-matter expert regarding product, customer and operational workflow/process strategies to business units.
  • Act as member of PMO leadership team and support continuous improvement of execution processes
  • Measure Process optimizations
  • Improvement in turn -around time for key business processes
  • Automation of manual processes
  • Turn- around time for process and system roll out.
  • Turn – around time on new process and system adoption
  • Achievement of critical programme milestones for Digital Channel Transformation flagship
Change Management and Innovation:
  • The jobholder identifies potential opportunities for the bank’s digital channels.
  • Anticipates and responds appropriately to new demands, priorities, challenges, or obstacles that impact digital channels.
  • Defines key business challenges and models digital, and electronic, solutions.
  • Leads design thinking and ensures success of product innovation and digital initiatives based on a customer-centric approach to design (from concept to actual working application for both staff and external customers).
  • Design, develop and implement a change management strategy and framework for digital banking
  • Accountable to develop strategies to holistically simplify work activities across branch distribution, defining and designing standardized processes by product, channel and by touch point. Provide overall strategic direction and leadership regarding Strategic business transformations in Digital Banking
  • Ensures user-centric design approaches are adopted throughout the organisation to ensure customer led design is evident and becomes part of the organisation’s DNA. (This refers to broader than digital; it is enterprise adoption of customer-centric design as opposed to applying it to digital channels only.)
  • Oversees the digital ecosystem and initiatives to ensure efficient and effective planning, design and build of digital platforms and assets.
  • Drives the collaboration with cross-functional teams to plan, design and build successful digital solutions
People Management:
  • Provides leadership and sets appropriate context and establish prescribed limits for direct reports
  • Lead the establishment of a two-way working relationship with direct reports and other matrix reports to solicit their views on the working environment, potential changes affecting their work, continuous improvement opportunities, and revisions to the plan.
  • Responsible for establishing and optimizing team integration by articulating the linkages between the accountabilities and authorities of different roles across the business.
  • Accountable for ensuring the effective implementation of Bank initiatives and programs through the establishment of appropriate context and setting of direction for direct reports and matrix reports by providing relevant information, establishing goals, and setting limits with the context and prescribed limits of the business head.
  • Responsible for inspiring, motivating, leading and managing the team.
  • Responsible for the recruitment, development and retention of relevant skills in order to meet the business needs.
  • Ensures the effective selection of staff by matching the skills and competencies to the requirements of the job.
  • Ensures skills assessments and competency-based training takes place as and when required.
  • Builds organisational capabilities through evaluating likely future requirements and ensuring that individuals are provided with the best possible development opportunities in line with these.
  • Creates an environment in which learning and development are emphasised and valued.
  • Takes personal responsibility for coaching and mentoring others.
  • Promotes a culture where the values of the Bank are seen to be ‘alive
  • Ensures the implementation of the leadership promise and employee engagement programme.
  • Develops and maintains an open communication channel with direct reports and supports staff to foster greater co-operation and teamwork.
  • Monitors and manages the performance and development of staff within the area. This includes regular one-on-one feedback sessions, conducting mid-year and final performance appraisals, as well as the moderation and relative distribution of all appraisals for the team.
  • Ensures staff are appropriately and consistently rewarded and recognised for their achievements and outputs.
  • Ensures that disciplinary action and grievances are addressed and aligned to the Standard Bank policies and procedures.
Documentation, Training and Support:
  • Document and maintain process documents up to date by incorporating methods, techniques, notations, standards and best practices derived from the business process architecture team
  • Act as a process subject matter expert and prepare documentations, such as procedural and training manuals by educating business users responsible for managing and operating business processes. Provide content for the L&D team to design learning material and curriculum in the digital channels
  • Monitoring, measuring and providing feedback on process performance. The job holder will develop measurement criteria and tools for digital banking processes; measure and report to business on process performance and offer recommendations for process improvement
  • Ensuring full utilization of new processes
  • Actively contribute to the ongoing development and maintenance of the Control Framework, establishing standards and controls and maintaining product governance and policies to ensure regulatory requirements are met and to optimize and sustain the distribution channel operations and achieve business objectives.
  • Accountable to develop tools and performance metrics to identify areas of non-compliance and work with internal partners to rectify the gaps in order to deliver a consistent customer and employee experience
  • Manage all compliance processes including Institutional requirements, statutory requirements, regulatory requirements) and reporting.
  • Report non-compliance and any process deviations from the vendor SLAs
  • Interacting with internal and external bodies such as Risk management, Internal Audit, Legal Services regulations and other industry bodies in order to maintain a sound compliance and risk free environment in the digital banking space.

Qualifications, Skills and Experience:
  • The applicant for the Stanbic Bank Manager, Bank Digitization career opportunity should hold a first Degree in Business Commerce / IT and Computer Sciences / Project Management
  • At least five to seven years’ experience in Business
  • Previous experience in Digital Banking
  • Broad knowledge and understanding of cross functional business initiatives and how they interact, exposure to process redesign methods; understanding pf process modelling, analysis and simulation tools, understanding of project management and change management.
  • Expertise in using system analysis methods to break apart and reconfigure process stages;
  • Prior exposure and experience in developing business requirements;
  • Previous experience in developing instructional and procedural documentation and presentations

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 26th May 2017

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