25 May 2017

District Capacity Building and Quality Improvement Team Lead Employment Opportunity - IntraHealth International

Organisation: IntraHealth International
Project Name: USAID Regional Health Integration to Enhance Health Services in Eastern Uganda Project (USAID/Uganda RHITES-E) Project
Duty Station: Mbale, Uganda
Reports to: Director of Health Systems Strengthening

About Intra Health:
For over 30 years, in more than 100 countries, IntraHealth International has empowered health workers to better serve communities in need. IntraHealth fosters local solutions to health care challenges by improving health worker performance, strengthening health systems, harnessing technology, and leveraging partnerships. In collaboration with governments, nongovernmental organizations, and private- sector organizations around the world, IntraHealth champions the needs and contributions of health workers—from doctors and nurses to community health workers to health facility managers—and works to ensure they have the tools, supplies, information, training, and support they need to provide communities they serve with the best possible opportunity for health and well-being.

About USAID RHITES-E Project:
IntraHealth International will implement the USAID RHITES-E which supports the Government of Uganda (GOU) and key stakeholders to increase availability and utilization of high quality health services in 21 districts in Eastern Uganda and 2 in Karamoja by strengthening health systems and improving the quality of, access to, and demand for health services with attention to equity and underserved populations.

Job Summary:   The District Capacity Building and Quality Improvement Team Lead  will oversee all QI activities and deliverables for the USAID RHITES-E activity, under the supervision of the Director, Health Systems Strengthening, and ensure that QI is an integral part of HIV programming to ensure quality service delivery. S/he will also oversee project implementation at the district level and will supervise the health system strengthening (HSS) & QI Cluster Leads, and the multi-disciplinary team working under them. In consultation with the Director of HSS, this position will provide technical inputs in HSS, quality and performance improvement with the district cluster teams, key stakeholders District Health Management Teams, private not-for-profits, private for-profits) to improve the quality of facility and community-level services by applying evidence-based guidelines, approaches, and tools to increase effective capacity development, supportive supervision, and mentoring at all levels in the RHITES-E districts.  Within the project team, the Team Lead for Capacity Building and QI will ensure integration of key QI approaches across all technical and service delivery areas of the project. In addition to working closely with project staff to ensure successful completion of improved quality of health care services, this position will maintain collaborative relationships with key counterparts such as other health care training and support programs to ensure coordination of efforts.

Key Duties and Responsibilities:  
  • Provides  technical leadership and expertise to the RHITES-E project on Quality Improvement
  • Supports the Director of Health System Strengthening in the implementation of health systems strengthening interventions including leadership and management capacity building, policy development, health information systems, enhanced efficiency of supply chains and skills building among health providers.
  • Ensures the development, review, and adoption of national quality improvement framework approach by supported districts and facilities through training and mentorship.
  • Systematically applies and teaches the science and theory of project management and QI to achieve results on time and within budget.
  • Works closely with all Team Leads and HSS & QI Cluster Leads to ensure that Quality Improvement approaches are incorporated into all technical areas.
  • Supervises and builds the capacity of the HSS & QI Cluster Leads to facilitate quality improvement activities, provide project management, data analysis and measurement of outcomes, document and report the results and accomplishments of quality improvement initiatives.
  • Provides input into the development of project-wide strategies and work plans to address HSS issues prioritized by the Government of Uganda and key stakeholders in the RHITES-E catchment area.
  • Takes part in the development of work plans and budgets; plans and institutes costs control measures in order to achieve and maintain an efficient, cost-effective program at the district/cluster level.
  • Provides guidance in developing strategies for quality improvement in the eastern districts, working with MOH and other projects.
  • Applies, teaches, and skillfully uses techniques for system design, reengineering, quality improvement, outcomes measurement, and statistical analysis.
  • Assures that best practices and lessons learned are documented and reported within the RHITES-E Project and externally as appropriate.
Service Improvement:
  • Attends all regular contract and quality monitoring meetings with the sub-grantees, districts, and facilities and in collaboration with the HSS and QI Cluster Leads.
  • Coordinates quality improvement meetings where clinical and programmatic concerns are raised and manages the development and monitoring of action plans to improve performance.
  • Identifies districts, facilities and sub grantees for focused assistance in internal and external benchmarking against best practices to challenge poor performance in service delivery in an effective, constructive and supportive manner.
  • Oversees the development and implementation of facility-specific QI plans with support from the Technical Team Leads and the HSS & QI cluster Leads
  • Guides clinical teams in the facilities to develop care pathways and service specifications.
  • Supports the development and monitoring of quality metrics as per the Government of Uganda (GOU) and PEPFAR guidelines.
  • Identifies areas for process/infrastructure redesign and service improvement with the aim of improving and enhancing the patients’ pathway and care experience.
  • Assists with the development of commissioning intentions ensuring quality standards are incorporated and effectively monitored within each contract/sub grant signed by the RHITES-E Activity.
Support to the Ministry of Health, District Health Management teams and facility leadership:
  • Serves as the QI expert, leading the best practice application of national and district level quality and performance standards.
  • Works with district officials, private nonprofit entities, and communities to develop QI strategies, plans, and objectives to improve health services in their respective coverage areas.
  • Supports the MOH, DHMT in the planning, delivery and implementation of QI policies and frameworks which assist leadership in achieving set programmatic deliverables and quality patient outcomes.
  • Ensures that RHITES-E QI approaches are coordinated with other QI partners and In alignment with national QI approaches
Training and leadership:
  • Pursues continuing professional development actively seeking opportunities to develop his/her own skills and experience, and those of the teams working under him/her.
  • Effectively line manages team members, taking responsibility for performance management and personal development.
  • Promotes awareness and understanding of relevant quality tools and information.
  • Supports the development of a comprehensive clinical audit plan and program that reflects the requirements in the national and local priorities.
  • Promotes and supports relevant training initiatives for all staff.
  • Identifies training and development requirements internally and externally and develops plans to ensure that these are met as appropriate.

Qualifications, Skills and Experience:
  • The applicants for the USAID RHITES-E District Capacity Building and Quality Improvement Team Lead employment opportunity must hold a Masters degree with a public health background, preferably with a MPH
  • At least ten years of experience working in quality and performance improvement of health providers in Uganda with deep knowledge of the GOU health system.
  • Demonstrated ability to lead teams using a stakeholder consensus building approach with the GOU, DHMTs, PFP and PNFP to improve the quality of facility and community-level services.
  • Preferred work experience with USAID in Eastern Uganda and/or as an implementing partner for other donors.
  • Proven leader with strong written and communication skills
  • Proven interpersonal skills and demonstrated ability to interact professionally with all key stakeholders.

Personal Competencies:
  • Managing Performance: Ability to plan and design practices, processes and procedures that allow for effective management of people, resources and processes to optimize overall organizational performance. Managing for performance includes the ability to delegate and encourage growth and leadership across the team(s) as part of maximizing performance and productivity.
  • Strategic Thinking: Applies organizational knowledge to identify and maintain focus on key success factors for IntraHealth while recognizing, anticipating and resolving organizational challenges. Ability to develop organization and industry-specific expertise and apply sound decision making processes to reach productive resolutions that translates strategy into actionable business plans.
  • Effective Communication (Oral & Written): Understands effective communication concepts, tools and techniques; ability to effectively transmit, explain complex technical concepts in simple, clear language appropriate to the audience; and receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
  • Risk Management: Knowledge of processes, tools and techniques for assessing and controlling the organization's exposure to risks of various kinds; ability to apply this knowledge appropriately to diverse situations
  • Innovation: Develops new, better or significantly different ideas, methods, solutions or initiatives within your role that result in improvement of IntraHealth's performance and meeting objectives, results and global commitments.
  • Accountability: Holds self and others accountable for all work activities, research and personal actions and decisions; follows through on commitments and focuses on those activities that have the greatest impact on meeting measurable high quality results for IntraHealth's success. Exercises ethical practices, respectful words and behaviors, and equitable treatment of others in all activities.
  • Service Excellence: Knowledge of and ability to put into action customer service concepts, processes and techniques to access internal and/or external client needs and expectations and meet or exceed those needs and expectations through providing excellent service directly or indirectly.

How to Apply:
All suitably qualified and interested candidates who wish to join the USAID RHITES-E Project should upload an updated CV/Résumé, completed USAID Form 1420 Contractor Employee Biographical Data Sheet, download here and three professional references at the web link below

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