The Ugandan Jobline

• Ensure
  that set customer standards are maintained by observing turn round times
  at all points of service in the Centre.
• The
  jobholder will also identify prospects for cross selling of bank services
  and products.
• Manage
  customer queries, including Loans complaints and provide appropriate
  solutions, taking into consideration laid down procedures.
• Minimize
  operational risk by ensuring that internal policies and controls are
  adhered to.
• The
  jobholder will enforce laid down instructions and procedures
  relating to all aspects of cash custodianship.
• Tasked
  with authorizing payments of Bank transactions and ensuring effective
  control.
• Ensure
  excellent customer relations are maintained.
• Manage,
  and develop the performance of staff in the service center.
• Inculcate
  a cost awareness culture in the Team by setting cost management standards
  and guidelines and following up to ensure that there is no wastage.
• Ensure
  that all documentation and transactions are in line with local and regulatory
  anti-money laundering KYC and counter Financing Terrorism
  requirements.

• The applicant for the DFCU Service Center
  Head career opportunity must hold a University degree or its equivalent.
• A
  minimum of three years’ experience in a financial institution.
• Good
  leadership, management communication, business development and
  excellent customer service skills in order to handle customers effectively
  and efficiently.
• High
  level of speed and accuracy in order to exceed customer expectations.
• Broad
  knowledge of bank products in order to sell all customers.
• Knowledge
  of bank processes and procedures
• Highly
  customer-focused

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