Customer Care Service Center Head Employment Opportunity – DFCU Bank

Job Title:            Service Center Head
Organisation: DFCU Bank
Duty Station: Uganda
Reports to: Regional Manager
About US:
DFCU bank is a fast growing commercial bank offering a variety of
innovative products and services. DFCU Limited was started by the Commonwealth
Development Corporation (CDC) of the United Kingdom and the Government of
Uganda through the Uganda Development Corporation (UDC) under the name of
Development Finance Company of Uganda Limited. Later restructuring brought in
DEG (of Germany) and International Finance Corporation (IFC) as equal partners
with CDC and UDC, each having a 25% stake in the company. Its objective was to
support long-term development projects whose financing needs and risk did not
appeal to the then existing financial commercial lending institutions.
Job Summary:  The Service Center Head will implement
and enforce the customer service standards within the Bank by delivering
excellent customer service hence meeting and exceeding customer expectations
for the Luwero Branch.
Key Duties and
Responsibilities:  
  • Ensure
    that set customer standards are maintained by observing turn round times
    at all points of service in the Centre.
  • The
    jobholder will also identify prospects for cross selling of bank services
    and products.
  • Manage
    customer queries, including Loans complaints and provide appropriate
    solutions, taking into consideration laid down procedures.
  • Minimize
    operational risk by ensuring that internal policies and controls are
    adhered to.
  • The
    jobholder will enforce laid down instructions and procedures
    relating to all aspects of cash custodianship.
  • Tasked
    with authorizing payments of Bank transactions and ensuring effective
    control.
  • Ensure
    excellent customer relations are maintained.
  • Manage,
    and develop the performance of staff in the service center.
  • Inculcate
    a cost awareness culture in the Team by setting cost management standards
    and guidelines and following up to ensure that there is no wastage.
  • Ensure
    that all documentation and transactions are in line with local and regulatory
    anti-money laundering KYC and counter Financing Terrorism
    requirements.
Qualifications, Skills and
Experience:
  • The applicant for the DFCU Service Center
    Head career opportunity must hold a University degree or its equivalent.
  • A
    minimum of three years’ experience in a financial institution.
  • Good
    leadership, management communication, business development and
    excellent customer service skills in order to handle customers effectively
    and efficiently.
  • High
    level of speed and accuracy in order to exceed customer expectations.
  • Broad
    knowledge of bank products in order to sell all customers.
  • Knowledge
    of bank processes and procedures
  • Highly
    customer-focused
How to Apply:
All candidates who so wish to join the banking sector in the
aforementioned capacity are encouraged to send their applications with detailed
CVs including present position and copies of relevant professional/academic
certificates to: Vacanciesbank@dfcugroup.com
Deadline: 12th May 2017

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