27 April 2017

ICT User Support Officer Career Jobs - Vision Group



Job Title:     ICT User Support Officer
Organisation: Vision Group
Duty Station: Kampala, Uganda
Reports to: ICT Support Supervisor

About Vision Group:
The Vision Group incorporated as the New Vision Printing & Publishing Company Limited (NVPPCL), started business in March 1986. It is a multimedia business housing newspaper, magazines, internet publishing, television, radio broadcasting, commercial printing, advertising and distribution services. NVPPCL is listed on the Uganda Stock Exchange, with an expected turnover of over UGX 60 billion (FY 2010/2011).

Job Summary: The ICT User Support Officer will provide front line ICT support for users by providing technical support and troubleshooting for all aspects of computer hardware, network and software to ensure user satisfaction.

Key Duties and Responsibilities:  
  • The jobholder will troubleshoot computer hardware, software and user related issues by establishing the root cause and then fixing the problem to ensure minimal disruption to work.
  • Conduct scheduled maintenance for hardware and software by evaluating the computer status to minimize system breakdowns.
  • Install and deploy IT equipment with all the required software, following the checklist to ensure that the users have all the necessary tools to work.
  • Mentor and train users in basic hardware and software use by identifying the ICT knowledge gaps to empower user to carry out their day to day activities.
  • Identify and assess user IT related needs and advise management so that they can make informed decisions on user needs.
  • Attend to user service requests in a timely manner to ensure that there is customer satisfaction at all times.

Qualifications, Skills and Experience: 
  • The applicants for this job opportunity must hold a Bachelor’s degree or its equivalent in an IT related field from a recognized University;
  • Full ITIL certification will be an added advantaged.
  • A minimum of two years of relevant experience.
  • Basic knowledge on IT hardware, software and network technologies.
  • Ability to work independently to troubleshoot, perform root cause analysis, and identify technical issues.
  • Excellent communication skills.
  • Excellent interpersonal skills with the ability to work well with cross functional teams;
  • Ability to work well in a team.
  • Creative and problem solving skills.
  • Good time management skills
  • Keen attention to detail.

How to Apply:
All those reeling to work in Uganda’s leading media house, The New Vision, should send applications and updated CVs to: Chief Human Resources Officer, The New Vision Printing and Publishing Company Ltd. P.O. Box 9815, Kampala, Uganda

Deadline: 8th May 2017

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