United Nations UN Admin Jobs – Business Support Assistant at World Food Programme (WFP)

Job Title:          Business Support Assistant    
Organization: World Food
Programme (WFP)
Duty Station: Kampala, Uganda
Position Grade: G4
About US:
The UN World Food Programme (WFP) is the United Nations frontline
agency against world hunger. It is the largest and longest serving humanitarian
agency in Uganda. Currently WFP focuses on three priority areas namely:
Emergency Humanitarian Action (EHA); Food & Nutrition Security (FNS); and
Agriculture & Market Support (AMS). WFP has operations in various parts of the
Job Summary: The Business
Support Assistant will carry out administrative support functions in the office
and report to the Gender Advisor. The jobholder will manage a mechanism to
submit complaints, seek information and provide feedback.
Key Duties and
The incumbent will review and maintain the
feedback database
Answer, log, respond to, escalate, and manage
incoming calls
Analyze, categorize, and consolidate information
about calls received and issues raised
Regularly interact with relevant units within
WFP, partners and government to follow up on complaints
Send feedback to the complainant within agreed
Provide regular updates on complaints and
feedback from beneficiaries and share with the WFP Uganda field offices, focal
persons, implementing partners, and management
Share findings and recommendations with the
Programme Units and Implementing partners
Manage and keep updated a Complaint &
Feedback Mechanism (CFM) Focal Points Network
Assist with training WFP staff, and rollout of
the hotline to the Country Office
Send weekly status reports on complaints
received and feedback given;
Send monthly analysis and response reports;
Effective communication between stakeholders to
ensure smooth case management;
Timely feedback to complainants;
Minutes of weekly complaints committee meetings,
and periodic reports on the findings, recommendations and lessons learned;
Perform any other duties as required.
Qualifications, Skills and
The applicants for the United Nations UN World
Food Programme (WFP) Business Support Assistant 
job opportunity should hold a University degree in Business
Administration, Social Sciences or any other related field or a diploma
supplemented with additional years of relevant experience obtained from a
recognised institution;
A minimum of four years of progressively
responsible support experience from a reputable organisation;
Excellent communication skills and ability to
work collaboratively with multiple stakeholders
Strong people skills and client oriented;
Demonstrable experience working with various
Experience in handling sensitive issues with
Good analytical skills and ability to clearly
synthesize and present findings, draw practical; conclusions and to prepare
written reports in a timely manner;
Experience of database knowledge management;
Good working skills in Microsoft Office (Word,
Excel and PowerPoint);
Background in protection and feedback mechanisms
Fluency in oral and written communication in
English required;
Applicants proficient in any one, or more, of
these languages are highly encouraged to apply: Ngakaramajong, Kiswahili,
Arabic, Dinka, Nuer, Madi, Kinyabwisha, Somali, Kinyarwanda and Kirundi;
Personal Competencies:
Helps teammates articulate WFP’s Strategic
Be a force for positive change:
Suggests potential improvements to team’s work processes to supervisor.
Make the mission inspiring to our team:
Explains the impact of WFP activities in beneficiary communities to teammates.
Make our mission visible in everyday
Articulates how own unit’s responsibilities will serve WFP’s
Look for ways to strengthen people’s skills:
junior teammates on new skills and capabilities.
Create an inclusive culture: Seeks
opportunities to work with people from different backgrounds.
Be a coach & provide constructive
Serves as a peer coach for colleagues in same area of work.
Create an “I will”/”We will” spirit:
Tracks progress toward goals and shares this information on a regular basis
with supervisor.
Encourage innovation & creative
Explores ways to consistently be more efficient and accurate
in own areas of work and shares new methods of work with colleagues.
Focus on getting results: Focuses on
getting results and tracks trends in completion rates for own tasks to identify
opportunities for efficiency.
Make commitments and make good on
Takes responsibility for own tasks and notifies supervisor
as soon as possible of potential delays in meeting deadlines or commitments.
Be Decisive: Independently decides
what action to take when faced with critical choices in the workplace or in
dangerous situations in the field.
Connect and share across WFP units:
Suggests opportunities for partnering with other units to supervisor.
Build strong external partnerships:
Identifies opportunities to work with colleagues and partners in the field
towards common goals.
Be politically agile & adaptable:
Develops an understanding of the value of WFP’s teams and external partners in
fulfilling team’s goals and objectives.
Be clear about the value WFP brings to
Aligns own activities with supervisor’s priorities to
fulfill internal and external partner needs.
How to Apply:
All candidates who desire to join the United Nations World Food
Programme are encouraged to submit their applications online at the link below.
Deadline: 1st
December 2016

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