17 October 2016

Operations Assurance SME Careers - Ericsson

Job Title:     Operations Assurance SME
Organisation: Ericsson
Duty Station: Kampala, Uganda

About Ericsson:
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.

Job Summary: The Operations Assurance SME will be responsible for the Customer Handling, Coordination, Management, Single Customer Complaints and execution of proactive and reactive H/W maintenance activities that require a higher level of Skill. This shall ensure that the MoMo services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.

Key Duties and Responsibilities: 
·         Manage the daily customer complaints.
·         H/W maintenance Preventive maintenance.
·         End to end issue handling and coordination with GSC.
·         In charge of systems administration.
·         Responsible for customer management.

Qualifications, Skills and Experience: 
·         The applicant should hold a B.Tech/B.E/MCA.
·         At least five to ten years of IT/Telecom experience.
·         Problem solving and trouble shooting skills
·         Good communication skills
·         Cost Awareness
·         Social skills and awareness
·         ECW/EWP Experience.
·         Unix/Linux Knowledge.
·         Java/shell scripting.
·         Knowledge of Oracle/PL/SQL.
·         F5/VMware/VSphere.
·         Ericsson Charging System Knowledge.
·         Working knowledge of different H/W components link HP Servers/EMC/F5 etc.
·         Knowledge of Managed Service Telecom Operations Practice
·         Excellent communication skills
·         Knowledge sharing
·         Problem Solving and strategic thinking
·         Ericsson Knowledge
·         Delivering Results & Meeting Customer Expectations
·         Analyzing
·         Working with People
·         Creating & Innovating
·         Applying Expertise and Technology
·         Good language skills

How to Apply:
If you believe you are one of the ideal candidates for this opportunity in working with the world’s leading provider of telecommunications equipment & services, Ericsson, then visit the web link below for full job details and Apply Online.

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