IT Support Specialist Job Placement - University Research Co., LLC (URC)

Job Title:       IT Support Specialist
Organisation: University Research Co., LLC (URC)
Project Name: USAID Regional Health Integration to Enhance Health Services in East Central Uganda Project (USAID/Uganda RHITES-EC) Project
Duty Station: Jinja, Uganda

About US:
University Research Co., LLC (URC) is a global company dedicated to improving the quality of health care, social services, and health education worldwide. With a non-profit affiliate, the Center for Human Services (CHS), URC manages projects in over 45 countries, including the United States.

About USAID RHITES-EC Project:
University Research Co., LLC (URC) is implementing the USAID Regional Health Integration to Enhance Health Services in East Central Uganda Project (USAID/Uganda RHITES-EC) whose aim is to support the implementation of a comprehensive integrated investment in regional  health, nutritional assistance and HIV/AIDS programs. The five-year project targets 11 districts in East Central Uganda with an estimated total population of 4.1 million through a district-based integrated package of quality health, nutrition, HIV / AIDS and child development services.

Job Summary: The IT Support Specialist is responsible for providing technical support for staff at the office, in the field and for supported health units as needed. The jobholder will be tasked with the maintenance of hardware and updating software and for ensuring back-up of data and proper usage maintenance of all IT equipment.

Key Duties and Responsibilities:  
·         Provide preventive maintenance on workstations, servers, printers and LAN components when needed
·         Provide diagnostics and problem resolution for laptops, desktop computers, printers and server systems
·         Provide user support training on file server access and use
·         Install operating system upgrades, enhancements, fixes and patches as provided
·         Install supported software packages supplied and required by URC
·         Regularly monitor existing equipment’s ability to meet the URC’s demand and recommend new system hardware as needed
·         Create user accounts, shared network drives (data areas) and network printing as requested by the staff
·         Advise on the server disk space, utilization rate and caching ability and make recommendations
·         Serve as a consultant for the purchasing of software or hardware upgrades
·         Ensure that system backups are functioning correctly
·         Offer maintenance/repair of computers/laptops/printers etc. as may be necessary
·         Perform any other related duties assigned by the supervisor

Qualifications, Skills and Experience:
·         The applicants for the USAID RHITES-EC IT Support Specialist career placement must hold a Bachelor’s Degree in Information Technology, or Computer Science, Microsoft certified course, Cisco certified, Programming
·         At least five years’ experience in a similar capacity with a reputable organization with over 30 staff
·         Previous experience working for an NGO and/or in a development context is an added advantage desired
·         Detailed oriented and has ability to organize multiple and diverse tasks, but the flexibility to adjust to program needs desired
·         Strong skills in teamwork
·         Excellent analytical skills desired
·         Excellent Oral and written communication desired
·         High level of integrity, Honest and Trustworthy and Flexible desired

Please note: Only candidates who are eligible to work in Uganda for an indefinite period without a need for sponsorship will be considered for this position.

How to Apply:
All suitably qualified and interested candidates who wish to join the USAID RHITES EC Project should send an updated CV/Résumé, cover letter and completed USAID Form 1420 Contractor Employee Biographical Data Sheet, download here and send to: to

Deadline: 21st October, 2016

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