IT Support Specialist Job Placement – University Research Co., LLC (URC)

Job Title:       IT Support Specialist
Organisation: University
Research Co., LLC (URC)
Project Name: USAID Regional
Health Integration to Enhance Health Services in East Central Uganda Project
(USAID/Uganda RHITES-EC) Project
Duty Station: Jinja, Uganda
About US:
University Research Co., LLC (URC) is a global company dedicated to
improving the quality of health care, social services, and health education
worldwide. With a non-profit affiliate, the Center for Human Services (CHS),
URC manages projects in over 45 countries, including the United States.
About USAID RHITES-EC Project:
University Research Co., LLC (URC) is implementing the USAID Regional
Health Integration to Enhance Health Services in East Central Uganda Project
(USAID/Uganda RHITES-EC) whose aim is to support the implementation of a
comprehensive integrated investment in regional 
health, nutritional assistance and HIV/AIDS programs. The five-year
project targets 11 districts in East Central Uganda with an estimated total
population of 4.1 million through a district-based integrated package of
quality health, nutrition, HIV / AIDS and child development services.
Job Summary: The IT Support
Specialist is responsible for providing technical support for staff at the
office, in the field and for supported health units as needed. The jobholder
will be tasked with the maintenance of hardware and updating software and for
ensuring back-up of data and proper usage maintenance of all IT equipment.
Key Duties and Responsibilities:
Provide preventive maintenance on workstations,
servers, printers and LAN components when needed
Provide diagnostics and problem resolution for
laptops, desktop computers, printers and server systems
Provide user support training on file server
access and use
Install operating system upgrades, enhancements,
fixes and patches as provided
Install supported software packages supplied and
required by URC
Regularly monitor existing equipment’s ability to
meet the URC’s demand and recommend new system hardware as needed
Create user accounts, shared network drives
(data areas) and network printing as requested by the staff
Advise on the server disk space, utilization
rate and caching ability and make recommendations
Serve as a consultant for the purchasing of
software or hardware upgrades
Ensure that system backups are functioning
Offer maintenance/repair of
computers/laptops/printers etc. as may be necessary
Perform any other related duties assigned by the
Qualifications, Skills and
The applicants for the USAID RHITES-EC IT
Support Specialist career placement must hold a Bachelor’s Degree in Information
Technology, or Computer Science, Microsoft certified course, Cisco certified,
At least five years’ experience in a similar
capacity with a reputable organization with over 30 staff
Previous experience working for an NGO and/or in
a development context is an added advantage desired
Detailed oriented and has ability to organize
multiple and diverse tasks, but the flexibility to adjust to program needs
Strong skills in teamwork
Excellent analytical skills desired
Excellent Oral and written communication desired
High level of integrity, Honest and Trustworthy
and Flexible desired
Please note: Only candidates who are eligible to work in Uganda
for an indefinite period without a need for sponsorship will be considered for
this position.
How to Apply:
All suitably qualified and interested candidates who wish to join the
USAID RHITES EC Project should send an updated CV/Résumé, cover letter and
completed USAID Form 1420 Contractor Employee Biographical Data Sheet, download here
and send to: to
Deadline: 21st
October, 2016
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