27 October 2016

Customer Care Specialist Career Jobs - Reliable Corporate Solutions (RCS)

Job Title:             Customer Care Specialist
Organization: Reliable Corporate Solutions (RCS)
Duty Station: Kampala, Uganda

About Us:
Reliable Corporate Solutions (RCS) is a performance enhancement firm known for people and organization development. We specialize in developing and strengthening organization systems through research and information interpretation, behavioral and attitude change, Staff training, Recruitment, and R & D. They would like to recruit for a valuable client in the Transport Industry.

Key Duties and Responsibilities: 
·         Manage customer inquiries for all products and services and ensure timely resolution for same.
·         Analyze customer inquiries and assist for all services offered by organization and ensure resolution for same.
·         Schedule work for personnel and resolve issues for customer within timeframe.
·         Prepare reports for workload and perform quality assurance for same.
·         Regularly monitor customer care goals and develop improvements in customer care services.
·         Administer call centre activities for various customers.
·         Develop and administer performance metrics for customer care services.
·         Coordinate with various departments and customer and resolve all technical and operation issues.
·         Provide support to customer care applications and ensure satisfaction for same.
·         Analyze customer care feedback and recommend improvements in customer care services.
·         Administer all operations for relaying messages and problem resolution.
·         Train and provide support to junior colleagues.

Qualifications, Skills and Experience: 
·         The ideal candidate for the Customer Care Specialist job must hold a Bachelors degree.
·         At least six years’ experience in a similar field
·         Good team player
·         Excellent interpersonal, communication and project management skills including leading teams of at least 15 team members.

How to Apply:
All suitably qualified and interested candidates should send their updated CVs to office@rcsconsult.net

Deadline: 30th November 2016

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