Revenue Assurance Operations Manager Job Placement – MTN-Uganda

Job Title:         Revenue Assurance Operations Manager
Organization: MTN-Uganda
Duty Station: Kampala,
Reports to: Senior
Manager-Revenue Assurance & Subscriber Fraud
About US:
MTN-Uganda is the leading telecommunications Company in Uganda,
providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Revenue
Assurance Operations Manager will lead MTN’s execution of the Revenue Assurance
and Fraud Management strategy; Cultivate a culture of financial risk awareness
and manage the incident management process relating to revenue and
cost-impacting issues in alignment with the Revenue Assurance and Fraud
Management (RAFM) policies, processes and procedures.
Key Duties and Responsibilities:
and implement plans for the execution of the Revenue Assurance and Fraud
Management operational framework and support the MTN Group Risk and Control
Framework implementation.
inputs into the budgeting process for the RAFM function, manage RAFM
Operations budget, and determine initiatives to optimize resources in line with
the agreed budgets
a robust and comprehensive Revenue Assurance control and processes environment
and ensure the continuous improvement through implementing Revenue
Assurance Best Practices in line with the local RAFM Controls & Processes
and MTN Group RAFM Best Practice.
the process for implementation of the different MTN projects by ensuring that
solution design and requirements are clearly defined and agreed upon and
implementations of the controls is managed in the stipulated timelines and
meets quality standards.
The incumbent
will research industry trends in relation to operational control frameworks,
identify new areas of risk, make and foster implementation of improved
methods of control performance.
input into a blue-print for Revenue Assurance operations infrastructure,
including location and ownership of service performance as well as technology,
people and process requirements.
the control performance of the Shared Service Centre, by ensuring timely
receipt, validation of accuracy and completeness of data from all source
systems, control execution as per the agreed schedule and identify exceptions,
issues and incidents.
the incident management process for MTN Uganda, including keeping track
of the incident resolution workflow, escalation and communication of the impact
of the issues to the concerned parties and ensure such incidents are closed
with final quantification and benefits identification.
Stay abreast
with Revenue Assurance and Fraud Management technology capabilities, trends and
future solutions and participate in the specification, evaluation, design and
implementation of technologies.
recommendations on the tactical and operational improvements required to
reduce and mitigate risks identified, monitor and report on improved results
and residual risk levels.
operational relationships with key stakeholders and customers and educate them
on the role of Revenue Assurance to ensure continuous improvement in
Revenue Assurance operational performance.
RAFM policies, processes and procedures and ensure monitor adherence to them
across the organization.
participate in audit planning and support auditors during the
performance of the audit and monitor for timely and effective issue resolution
and closure.
and submit periodic reports on both the quantitative and qualitative Revenue
Assurance metrics.
Qualifications, Skills and
The applicants for the MTN Uganda Revenue
Assurance Operations Manager career opportunity must hold a University Undergraduate Degree (B.Comm
/B.Acc /Computer Science/Software Engineering/ Actuarial Science)
of a Post Graduate Qualification (MBA/ACCA/CPA) will be added advantage
At least five years’ experience in the Revenue Assurance operations role for
a complex, technology-oriented industry; 3 of which are in internal control and
governance systems environments with experience in supervising/managing others.
experience in managing activities in a cross functional business environment
or Shared Service operational environment is an added advantage.
knowledge and appreciation of telecommunications technology
Training in Industry training for Revenue Assurance practices
in Telephony Network and IT Systems
training for Fraud Management practices
Qualification (CISA / CISM / CRSIC)
Management Accreditation (PMI / PMBOK)
intellect, analytical and synthetic skills,
verbal and written communications skills
presentation skills
problem solving skills
interpersonal skills
people management and leadership skills
leadership and influencing skills
interpersonal skills and cross cultural skills
– the ability to adapt and change in the light of changing circumstances / new
skills – to develop the team and staff
NB: Please note that
presentation of false academic documents and certification will lead to
criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should send their
applications with detailed CVs, certified copies of certificates (originals are
to be presented at the interview) and names and addresses of three referees to
Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, (MTN Towers).
Deadline: 9th September,

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