The Ugandan Jobline

• Act
  as the main point of contact for IT related issues in the use of
  computers, software and other communication equipment.
• Troubleshoot/diagnose
  problems and react accordingly.
• Advise
  and instruct staff (users) on IT best practices, internet and e-mail usage
  and appropriate course of action where problems are encountered.
• Work
  closely with Uganda Head of Finance and Administration & Regional IT
  Officer on IT equipment that need repair/replacement.
• Prepare
  an inventory schedule of all IT equipment and software in use.
• Carry
  out simple and brief, on the job training for staff as required.
• Manage
  system resources.
• Conduct
  computer audit trails.
• Perform
  general repairs on some IT equipment and peripherals.
• Support
  Office 365 package ensuring;
• Ensure
  staff are logged into Lync
• Document
  sharing is done appropriately in SharePoint
• Allocate
  respective rights/Privileges for the cloud system
• Effective
  backup on One-drive.

• Monitor
  organisation WAN for problems.
• Troubleshoot
  internet issues in liaison with the relevant ISP.
• Work
  closely with Regional IT Manager regarding issues/faults.
• Administrator
  oversees computer networks to ensure that they function smoothly.
• Install
  all new hardware, systems, and software for networks.
• Install,
  configure, and maintain network services, equipment and devices.
• Supports
  administration of servers and server clusters located at head office
  remotely.
• Plans
  and supports network and computing infrastructure.
• Perform
  troubleshooting analysis of servers, workstations and associated systems.
• Documents
  network problems and resolution for future reference.
• Monitors
  system performance and implements performance tuning.
• Manage
  software and network security.
• Monitor
  bandwidth utilization amongst the offices and users.
• Support
  the M&E evaluation team in data management.

• Perform
  backups as scheduled and ensure data integrity
• Configure
  and update antivirus.
• Manage
  user accounts, permissions, email, and anti-virus, anti-spam.
• Monitor
  and configure Microtik to ensure optimal utilization of internet in the
  office.
• Monitor
  the antivirus licenses and ensure order is made before expiration
• Ensure
  the data backup is highly encrypted for protection.

• Work
  in liaison with Regional IT Officer to maintain system performance and
  react to issues to maximize uptime 
• Continually
  perform preventative maintenance as scheduled.
• Assist
  with system upgrades and rollouts.
• The
  incumbent will assist with administration of users, access controls and
  computers.
• Assist
  in maintaining operating systems, internet and email systems.
• Ensure
  that internet invoices are received on time and forwarded to finance for
  payment.

• Mentor
  and train the users on optimizations of the IT resources-Printers.
• In
  charge of training the users on how to work effectively using Office 365.
• Mentor
  and train the users on basic IT troubleshooting skills.
• Train
  staff on the new roll-outs and IT policy.
• Build
  capacity with Field IT  focal
  Persons.

• Prepare
  a comprehensive technical monthly report of the IT occurrences to the DRC
  Uganda Head of Finance and Administration and Regional IT Manager to
  ensure a development of a proper remedy. 
  
• In
  charge of the analysis of communication bills and control in the office.
• Monthly
  Annual Performance Indictors (API) to the region Office.

• The
  applicant for the Danish Refugee Council (DRC) IT Officer should
  preferably hold a Bachelor’s degree in Information Technology or other
  related field from a recognized institution 
• A
  minimum of four years’ experience working in an IT support
  environment 
• Previous
  experience of working with networked computing systems/windows TCP/IT
  networking experience 
• Previous
  experience working with LINUX / Windows servers.
• Working
  knowledge of and competence in Microsoft operating system and office suite
  
• High
  level of hardware/software remote trouble shooting experience 
• Quick
  in learning new systems
• Demonstrate
  a customer-focused, motivated and pro-active approach to your work
• Excellent
  communication skills, and fluent in spoken English 
• Excellent
  communication (written & spoken) and interpersonal skills
• Strong
  planning, organization and problem solving skills with ability to work
  hands-on, independently, and within team in a difficult work environment.
• Able
  to work under harsh and extreme conditions, good judgment and problem
  solving skills 
• Demonstrated
  ability to manage large varied workloads and deal constructively with
  stress and periods with long hours.
• Proven
  ability to prioritize tasks, meet deadlines and work with limited
  supervision
• Proactive,
  stable and robust character and a good team player.
• Excellent
  interpersonal skills and demonstrated ability to establish effective
  working relations at all levels.

• A
  cover letter (1 page) in which you explain why you are interested in the
  position and how you meet the qualities and qualifications criteria and
  please indicate your salary expectations
• Updated
  and detailed (maximum 3 pages). The CV should include information about
  your qualifications, relevant training courses, work experience, and name
  and contact details of three relevant references.

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