The Ugandan Jobline

• Providing coupon performance reports on a
  weekly and monthly basis to the Communications manager.
• Spearhead client follow up to ensure
  utilization of the E-coupon. This will include submitting a report on
  coupons issued and redeemed per counsellor each month
• Sending feedback and correspondence with the
  coupon partners including Ideas 42.
• Provide training to hotline counsellors and
  centre staff on platform functionality and on coupon management procedure
  to ensure that coupons are issued and closed.
• Coordinating with MSU centre administration
  on coupon client management procedures

• Provide telephone counseling, information and
  referral to callers on a day-to-day basis
• Document records from all the calls received
  using the Hotline data capture tool
• The incumbent will develop and continuously
  update the Hotline referral database.
• Refer clients with complex problems to
  specialists or to other institutions
• Actively participate in regular trainings and
  capacity building activities geared at equipping counselors with the
  latest telephone counseling techniques
• Attend counselor’s daily debriefing and
  mentoring sessions
• Maintain strict confidentiality with Client
  data

• The ideal candidate should preferably hold a bachelor’s
  degree in Counseling, Psychology or Nursing,
• At least one year’s experience in providing
  counseling services in areas mentioned.
• Telephone counselling experience. 
• Knowledge of Hotline Data capture tools
• High level of verbal communication skills,
• Good documentation skills and problem solving
  skills. 
• Good Internet and computer skills,
• Active listening and Social perceptiveness,
• Critical thinking and Complex problem
  solving,
• Oral expression and comprehension as well as
  speech recognition. 

• Initiative: Thinking ahead and taking action to
  make the most of opportunities by finding the optimum solution.
• Innovative: Thinking creatively so that ideas
  generated create a positive outcome.
• Effective Communication: Communicating through active
  listening and good questioning techniques, using appropriate body
  language, ensuring information is clear and concise.
• Team Player: Working as part of a team by being
  supportive, flexible and showing respect for each other.
• Responsive: 
  Being responsive to changing priorities and demands.
• Working Efficiently: Planning, prioritising and
  organising work to ensure work is accurate and deadlines are met.
• Sharing Information: Sharing information and knowledge
  whilst maintaining confidentiality.
• Focus on Learning: Taking responsibility for keeping
  knowledge and skills updated and for seeking opportunities to develop
  further
• Commitment: Awareness and understanding of
  goals, vision and values and how your role impacts on this and going the
  extra mile to meet role requirements
• Driven: Drive and determination to deliver results.
• Accountable: Taking responsibility for
  appropriate decisions that you make, and the actions and behaviour you
  demonstrate
• Embracing Change: Openness to embracing change within
  the organisation and being able to adjust plans/activities accordingly
• Motivated: Motivation towards achieving quality
  results to maximise potential

• Accountability of all staff to each other and
  our clients and stakeholders
• Equality of opportunity and access
• Value for money in the management of our
  resources

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