The Ugandan Jobline

• Assists with, and may lead a team in the
  coordinating, planning, specification, design, development, implementation
  and support of computer application systems and programs using UN
  established standards for IS technologies, programming languages and
  tools;
• Acts as the focal point for coordination,
  monitoring and expedition of computer application systems development
  projects, involving extensive liaison with diverse organizational units to
  initiate requests; prepares standard terms of reference; processes and
  follows-up on administrative actions and resolves issues related to
  project implementation, e.g. organization of and participation in
  training, procurement of equipment and services, etc.;
• Plans, implements and maintains security
  controls for various applications; verifies the effectiveness of security
  controls in place; maintains accurate access control lists including
  rights and privileges;
• Maintains functional specifications for
  computer application systems, programs and procedures; performs ongoing
  reviews with users and developers; liaises with users to define and specify
  requirements; assists with version management, data recovery and
  deployment to users’ offices;
• Offers technical support for Data
  Recovery/Business Continuity software applications and systems;
• Prepares technical and user documentation for
  deployed computer application systems, training materials and conducts
  technical presentations; drafts correspondence and communications,
  including work plan revisions, as well as unit contributions for a variety
  of periodic reports;
• Stays abreast with the developments in the
  field; performs bench marking and proposes new acquisitions;
• Provides guidance to new/junior staff;

• Provides full range of technical assistance
  and team supervision in the area of server operations and administration;
  distributes work assignments to members of the team and monitors progress;
  provides guidance and training to new/junior staff;
• Manages the installation, configuration,
  testing and deployment of server systems hardware and software, to include
  Local Area Network infrastructure, Operating Systems (Unix, Linux, Mac
  OS), Electronic mail, Lotus Notes, Citrix, Database systems, Web
  Development software, Firewall systems, Network Services Server systems
  (DNS, DHCP, NFS, CIFS/SMB, mail relay and various security software;
• Oversees the administration, operation,
  technical support, and monitoring of server systems; undertakes complex
  trouble shooting of server systems;
• Works closely with other Units within the
  Service and other logistics support elements of the mission to maintain
  optimal 24/7 operations for the server systems operations;

• Provides input to identify the need for new
  systems or re-engineering of the existing systems;
• Responds to requests from user offices and
  assists in deploying/configuring systems so as to conform to
  infrastructure standards; implements Disaster Recovery/Business Continuity
  (DR/BC) and backup services following standard procedures;
• Participates in the security incident
  response activities; assists in the planning, implementing, operating and
  maintaining security controls; performs regular vulnerability assessments
  of production systems to identify weaknesses as well as to determine the
  need for updating systems with fixes and patches;
• Drafts documentation and reports;

• Analyses, plans, designs and supervise the
  implementation of network projects in accordance with Mission requirements
  and applicable UN policies and standards;
• Reviews network configuration ensuring
  maximum efficiency and optimal usage of resources;
• Participates in the management of network
  backup and security enforcement policies;
• Assists with and may supervise the work of
  personnel and/or contractors assigned to the Network Management Unit;
• Ensures the integrity of the various network
  connections, internal and external, within the mission;
• Assists with the implementation of new and
  emerging technologies for voice, video and data integration;
• Supports the design, implementation and
  maintenance of Data Security projects with emphasis in network security,
  monitoring, resourcing and other UN standard technologies;
• Maintains properly administered access
  control lists including rights and privileges; participates in the
  security incident response activities;
• Participates in planning, implementing, operating
  and maintaining security controls; performs regular vulnerability
  assessments of production systems to identify weaknesses and determine the
  need for security updates and fixes;
• Participates in, and may supervise, major
  network implementations;
• Drafts documentation and reports;

• Supervises a team of service coordination
  staff;
• Streamlines the receipt and logging of
  service requests in the automated request management system; creates and
  assigns work orders in accordance with established procedure; distributes
  work assignments and monitors progress;
• Supervises tasks related to scheduled service
  requests, including equipment replacement, equipment
  installation/decomissioning, software installation, LAN connection, return
  to stock, site surveys, etc;
• Provides basic training to end-users on the
  use of standard systems and applications;
• Drafts end-user and/or technical
  documentation;
• Logs all actions in the automated tracking
  system, including site survey information, steps taken to resolve problem
  or to complete task, problems encountered, current status, escalation
  status, etc.;
• Acts as problem escalation point for
  technical staff at lower levels; escalates problems/tasks to the
  appropriate parties in accordance with established procedure; monitors
  problem resolutions; detects problem patterns and recommends solutions;
• Performs quality assurance procedures to
  ensure client satisfaction;
• Keeps abreast of developments in information
  systems and technology in order to make recommendations to supervisors;
• Provides training to junior technical staff;
  occasionally supervises a team of technical staff for special projects;
• Provides technical advice to clients
  regarding Information and Communications Technology Services (ICTS)
  standards and workflow processes;

• Acts as the focal point for Disaster Recovery
  and Business Continuity plan implemented by the mission;
• Assists with the coordination of the
  implementation and testing of DRBC plans, and supervises teams related to
  DRBC management;
• Supervises the design, installation,
  operation and maintenance of a multi-user information security systems
  including firewalls, malware detection/prevention systems, intrusion
  detection/prevention, network access controls, proxy servers, VPN, encryption,
  URL and content filtering systems in accordance with organizational
  technology security standards;
• Assists other ICTS groups with the
  determination of security requirements and integration of these
  requirements in system design and operations;
• Formulates and maintains security procedures,
  including user identification and access control processes to specific
  ICTS resources and data;
• Acts upon all security incidents and
  violations, including reporting them immediately to the ICTS Security
  Coordinator; participates in incidents management activities;
• Performs regular security assessments of
  production ICTS resources to identify potential weaknesses that could be
  exploited; performs risk analysis and formulate risk treatment plans;
• Determines the need for updating ICTS systems
  with fixes and patches;
• Performs other related duties as required.

• Providing general assistance across the
  various fields of ICT support services in the mission;
• Being part of cross-functional teams within
  ICTS in order to assist with ICT related projects;
• Performs other related duties as required.

• The ideal candidate for the United Nations UNMISS
  Information Systems Assistant job placement should hold a High school
  diploma or equivalent and certification/diploma of other supplemental
  academic qualifications or training in Information Systems and Technology
  are required. Industry training and certifications is desirable.
• A minimum of eight (8) years of relevant work
  experience in the planning and installation of complex Information
  Systems, equipment, and networks, including at least three (3) years of
  experience at the international level are required.
• Field experience in United Nations
  Peacekeeping missions is desirable.
• Possession of a valid driver’s license is
  desirable.
• Languages: English and French are the working
  languages of the United Nations Secretariat. For the position advertised,
  fluency in oral and written English is required

• Professionalism: Knowledge of information technology
  and applications, including computer system networks. Good technical
  skills, ability to conduct network maintenance, provide server services,
  user support, implement and maintain Disaster Recovery/Business Continuity
  systems, and information systems security and control. Shows pride in work
  and in achievements; demonstrates professional competence and mastery of
  subject matter; is conscientious and efficient in meeting commitments,
  observing deadlines and achieving results; is motivated by professional
  rather than personal concerns; shows persistence when faced with difficult
  problems or challenges; remains calm in stressful situations. Takes
  responsibility for incorporating gender perspectives and ensuring the
  equal participation of women and men in all areas of work.
• Respect for Diversity: Works effectively with people from
  all backgrounds. Shows respect for and understanding of diverse points of
  view and demonstrates this understanding in daily work and
  decision-making.
• Client Orientation: Establishes and maintains productive
  partnerships with clients by gaining their trust and respect; identifies
  clients’ needs and matches them to appropriate solutions; monitors ongoing
  developments inside and outside the clients’ environment to keep informed
  and anticipate problems; keeps clients informed of progress and setbacks
  in projects; meets time line for delivery of products or services to clients;
  
• Teamwork: Works collaboratively with
  colleagues to achieve organizational goals; Solicits input by genuinely
  valuing others’ ideas and expertise; is willing to learn from others;
  Places team agenda before personal agenda; Supports and acts in accordance
  with final group decision, even when such decisions may not entirely
  reflect own position; Shares credit for team accomplishments and accepts
  joint responsibility for team shortcomings.
• Planning & Organizing: Develops clear goals that are
  consistent with agreed strategies; Identifies priority activities and
  assignments; adjusts priorities as required; Allocates appropriate amount
  of time and resources for completing work

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