The Ugandan Jobline

• Interface between IT and Business teams to
  collate, analyze and review business requirements for system changes
  requiring developments and new system acquisition. Works hand in hand with
  the Project Management Office.
• Provide governance on support of the existing
  systems to ensure timely defect resolution, adherence to procedures, and
  escalation of system issues as appropriately.
• The incumbent will establish and/or refine
  processes and procedures designed to ensure consistently high quality IT
  service delivery.
• In charge of the periodic review of available
  and new technologies in line with best industry practice to support
  business growth.
• In charge of planning, implementation and
  management of value added services, e.g. voice, data, channels, software
  and hardware including virtual systems infrastructure.
• Offer technical support for the bank’s
  channels including ATMs, mobile banking, internet banking and agency
  banking systems.
• Working with the card systems support staff,
  ensure the availability and performance visibility of card systems.
• Develop, test and maintain comprehensive data
  archiving & recovery procedures for all computing environments in
  liaison with system administrators to ensure that a timely and well
  organized recovery is made back to acceptable levels of service.
• Work closely with IT Risk and Security to
  ensure that the alternative banking channels are designed, implemented and
  operated in a robust and well secured environment.
• Roll out of business solutions, ensuring that
  they are well tested and are rolled out in a manner that does not
  adversely affect business processes, and providing processes and training
  to the users.

• The applicant must hold a Bachelor’s Degree
  in an IT / Computer Science or related field, from a recognized
  institution.
• Possession of a postgraduate degree or
  professional qualifications in related fields will be an added advantage.
• A minimum of five years of hands on
  experience in the support of systems in a banking environment.
• A minimum of three years’ experience
  supporting transaction processing systems such as ATMs, Internet, agency
  and mobile banking.
• Previous experience in the support of IT
  systems virtual infrastructure.
• Experience in the management of IT projects.
• Broad knowledge and understanding of card
  systems and related infrastructure as a business delivery channel.
• Hands on experience in the management of a
  data backup and recovery strategy.
• Excellent planning and organizing
  capabilities;
• Strong oral and written communication skills;
• Analytical with attention to detail
• Strong work ethic (Discipline and efficiency)
• Excellent interpersonal skills (Team player)
• Strong self-drive 

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