18 July 2016

Hospitality Careers - Lodge General Manager at Frank Management Consult Ltd

Job Title:     Lodge General Manager
Organization: Frank Management Consult Ltd
Duty Station: Kampala, Uganda

About US:
Frank Management Consult Ltd is one of the country’s premier Recruitment & Training consulting firm, based in Nairobi. FMC has proven itself for more than 15 years. Specifically, FMC has competitive expertise in Recruitment, Headhunting, In-House Training, Background Check, Career Development Advisory, CV writing services & General HR Consultancy. They would like to recruit for their valuable client, a leading group of Lodges.  

Job Summary: The Lodge General Manager is responsible for maintaining the smooth operation of a remote Lodge Locations.

Key Duties and Responsibilities: 
  • Be readily approachable and available to all guests while extending professionalism and courtesy at all times
  • Be involved in community and/or government affairs.
  • Communicate all goals and results with associates.
  • Recognize good team performance on a continuous basis through reward and recognition programs.
  • Ensure orientations and training for new team members are thorough and completed in a timely fashion.
  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.
  • Maximize revenue through the Yield Management and inventory control systems.
  • Assist in developing annual budget and capital expenditure plans.
  • Develop and communicate selling strategies utilizing forecasting tools and with the Director of Sales.
  • Communicate competitive market conditions to team supervisors and Regional Management.
  • Review inventory controls and selling strategies daily.
  • Continually solicit new business for the hotel.
  • Assist the Director of Sales and team with preparing the annual revenue budget and annual marketing plan.
  • Maintain rapport with competitor lodges/ luxury resorts, lead sources, clients, and the local community.
  • Review month/period end reports.
  • Ensure a safe working environment in compliance with OSHA standards.
  • Audit to ensure guest rooms, public spaces, grounds, work and kitchen areas meet sanitation and cleanliness standards.
  • Interview and select potential new hires utilizing job descriptions and other tools available.
  • Use constructive coaching and counseling when addressing associates concerns.
  • Be proactive and make sure that all of the information, tools, equipment, and supplies needed for  job are available
  • Understand different guest expectations and adjust to exceed these expectations.
  • Take responsibility for following through and ensuring that all requests are met with a solution or an answer that exceeds expectations

Qualifications, Skills and Experience: 
  • The applicant should hold a Bachelor’s Degree in Hospitality Management or related field
  • At least seven years’ lodge hosting experience in remote locations with three years in a managerial position
  • Well-traveled and familiar with different cultures, taste and preferences
  • Must be very knowledgeable  with various  foreign cuisines

How to Apply:
All candidates are strongly encouraged to send their applications and updated CVs to:

Talent Consultant,
Frank Management Consult Ltd,

Email to: recruitment@frank-mgt.com and copy frank.vacancies@yahoo.com

Deadline: 19th July 2016

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