The Ugandan Jobline

• Develop the strategy for the service delivery
  and enterprise applications division in line with global best practice in
  order to ensure that the organization is viable both internally and
  externally and as a social and financial entity.
• Provide leadership and management with the
  visibility; control and decision support required to understand and manage
  the service delivery and enterprise application function; as well as
  provide the team with the expertise to build their capabilities in order
  to drive effectiveness and efficiencies within the team.
• Prepare the annual service delivery and
  enterprise application work plan and ensure the effective execution
  thereof in order to ensure the business objectives are achieved.
• The incumbent will establish alignment with
  MTN OPCO objectives in order to effectively drive the overall business and
  group objectives.
• Establish and monitor performance benchmarks
  for service delivery and enterprise applications in order to ensure
  ongoing effectiveness of the division.
• Prepare; monitor and control the annual
  departmental budget to ensure expenditure is in line with the business
  plan.
• Manage and maintain service levels for
  assigned areas.
• Manage the general health of the live service
  required to meet business requirements.
• Ensure capacity planning data provision for
  service.
• Manage the implementation of and adherence to
  security standards (set by architecture and planning).
• Oversee and manage the maintenance of
  applications availability; reliability; maintainability; serviceability
  and continuity requirements against the cost justified service and
  operating level agreements for the service.
• Optimise the service where required.
• Benchmark the performance of the various
  services rendered.
• Work closely with stakeholders to ensure
  satisfaction with IT service delivery and managing new initiatives.
• Leading the IT team in daily operational activities
  and achieving departmental and individual goals.
• Actively supporting supplier and vendor
  management.
• Performing full risk management and
  mitigation activities on all IT projects and operational systems.
• In charge of reviewing technology effectiveness
  in the business.
• Implementing information security policies
  and procedures to minimize risk to data.
• Creating and maintaining best practice system
  management policies and procedures to keep all systems in the best health
  possible.
• Implementing reliable update policies to
  ensure proper up keep of system updates.

• The applicant must possess a Computing/Information
  Systems Degree or its equivalent. A Master’s Degree in Business
  Administration/Management is desirable.
• At least five to eight years’ experience
  which includes at least 3 years of relevant technical IT experience in
  Telecom and applications support and technology delivery must as well have
  experience at a managerial level.
• Four years of IT maintenance experience and
  managing a competitive multivendor environment is desirable.
• In addition the candidate must have good
  business continuity skills, Business risk management, must have trained in
  COBIT, GSM, IS Security, ITIL, PMBOK/Prince II.
• Solid experience and exposure in applications
  support and maintenance is desirable.
• Able to work under pressure
• Excellent interpersonal skills
• Good analytical skills
• Be Assertive
• Keen attention to detail
• Must be Customer focused
• Must be good at decision making
• Good influencing skills
• Good planning and organizing skills

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