19 July 2016

Fresher Admin/ Customer Service Hotel Receptionist Jobs - Zoe Recruitment

Job Title:           Hotel Receptionist
Organization: Zoe Recruitment
Duty Station:  Kampala, Uganda

About US:
Zoe Recruitment is an HR consultancy company that exists to contribute to the transformation of productivity and work ethic, by linking talent to business/organizations, and placing people right. At Zoe we believe this then forms the foundation for sustainable business and on a larger scale, economic growth. Zoe would like to recruit for a valuable client.

Job Summary: The Hotel Receptionist is responsible for providing friendly, welcoming and efficient service to all hotel guests. The main purpose of the hotel reception area’s staff are to respond  courteously to guest’s requests, play a part in the general running of the reception desk and help the General Manager to maintain smooth room booking service.

Key Duties and Responsibilities:  
  • Offer a hospitable service to the standards laid down by the hotel
  • Undertake front of the house duties including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience
  • Build a good rapport with all guests and resolve any complaints/ issues quickly to maintain high quality customer service
  • Deal with guest requests to ensure a comfortable and pleasant stay
  • Offer support in dealing with customer complainants in an effective and courteous manner providing or seeking solutions as quickly as possible
  • Responsible for accurate and efficient accounts and guest billing processes
  • Assist in keeping the hotel reception area clean and tidy at all times
  • Carry our general office duties including correspondence, emails, filing and switchboard, to ensure the smooth running of the reception area
  • Administer all routes of reservations to ensure that room bookings are made recorded accurately
  • Ensure that all reservations and cancellations are processed efficiently
  • Keep up to date with room prices and special offers to provide accurate information to guests
  • Routinely report any maintenance, breakage or cleanliness problems to the relevant manger
  • Administer the general petty cash systems and float in an accurate manner 
  • Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post as and when required 
Qualifications, Skills and Experience:  
  • The applicant should preferably have prior customer service experience
  • Previous experience in hospitality is desired
  • A friendly and welcoming approach
  • High standards of dress and presentation
  • Ability to remain calm during difficult situations or in a very busy environment
  • Proven ability to work unsupervised
  • Excellent interpersonal skills including a pleasant telephone manner
  • Good administrative skills and the ability to use email and booking system
  • Good team working skills

How to Apply:  
All suitably qualified and interested candidates should send their cover letters and updated CVs via E-mail to christine@zoerecruitmentug.com

Deadline: Friday 22nd July 2016

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