Fraud Operations Manager Employment Opportunity – Barclays Bank UK

Job Title:      Fraud Operations Manager
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Chief Operating Officer
About Barclays UK:
is a British multinational banking and financial services company headquartered
in London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Fraud Operations Manager will proactively
manage fraud risk within the  Global
Retail & Commercial Banking by implementing & embedding the Group Fraud
Risk Control Framework and policies, managing fraud losses within the budgets /
appetite, ensuring fraud reporting standards are complied with; development of
fraud risk capability in fraud management & investigations and pro-actively
incept/lead fraud reduction, training & prevention initiatives across the
Key Duties and Responsibilities: 
  • Lead a central team in the identification,
    measurement, control and management of Fraud Risk
  • Accountable for leading Fraud Risk Management
    resources in reducing loss to fraud Will provide strategic input on
    proposition and product design across the business cases, case review, management
    presentation and control investment.
  • Operate a Programme of Fraud reduction
    thereby facilitating the development and implementation of appropriate
    fraud prevention initiatives including the identification and redressing
    of control deficiencies and testing of controls on an ad –hoc basis.
  • Develop relationships with Law Enforcement
    and Government agencies to obtain intelligence, insight, early warning
    contacts to assist in loss mitigation during fraud investigations.
  • Develop training and fraud awareness courses,
    workshops, brochures and other material to alert employees as to
    compliance with the Bank’s policy on fraud prevention.
  • Develop/enhance reporting of Fraud through
    development of Fraud Risk Profiles, Key Risk Indicators, ‘Hot Spots’, Key
    Initiatives, Compliance monitoring, etc.
  • Work with Business to drive down actual and
    potential fraud losses. The country/business fraud operations manager must
    work closely with manager from other functions to manage fraud, for
  • Business or product managers who evaluate the
    financial impact of product features, terms and conditions that may
    increase fraud vulnerability.
  • Compliance officers who may be responsible
    for establishing and monitoring financial/process controls.
  • Barclays investigative services (BIS)
  • Business information security office managers
    responsible for information security.
  • Credit risk managers, to help reduce
    application fraud committed by legitimate customers who commit fraud with
    no intention to pay.
  • Operations managers responsible for
    implementing policies, processes and standards.
  • Internal audits, who may be responsible for
    process sampling to determine adherence to policies and procedures.
  • Any other areas that provide fraud fighting
    capabilities (e.g. credit underwriting, authorization, and branch
  • The country/business fraud operations manager
    must coordinate the efforts of all functions that contribute to fraud
    management to ensure the following:
  • Fraud management strategy developed for the
    business is effective and correctly implemented.
  • Fraud management functions are adequately
  • Results are accurately reported.
  • Timely, revisions / modifications in
    strategies, processes, fraud management controls, and tools are made in
    response to change in fraud patterns.
  • In addition, the country/business fraud
    manager should:
  • Represent the bank in fraud forums.
  • Develop and implement capacity methods.
  • Close monitoring of fraud customers to
    identify any new fraud trend.
  • Preparing unit reports.
  • Analyze the procedures and control.
  • Review and approved all fraud risk aspect of
    the product program.
  • Hire, train, develop and manage fraud risk
  • Develop executive MIS to effectively and
    proactively manage fraud risk management unit.
  • Conduct ongoing reviews of control processes
    (e.g. embossing, internal & external)
Qualifications, Skills and Experience:
  • The ideal candidate for the Barclays Fraud
    Operations Manager career opportunity should preferably hold a Bachelor’s
    Degree or related Fraud – Supervisory experience
  • A minimum of four years Operational
    experience preferred
  • At least three to four years Fraud industry
    knowledge and experience, preferably in a retail banking role
  • Excellent presentation and communication
  • Leadership skills.
  • Report writing skills.
  • Creative & practical  execution of high level concepts
  • Working knowledge of risk management
    disciplines and processes
  • Has good understanding of fraud types within
    the financial services sector, especially in country and market trends
  •  An
    understanding of Fraud prevention tools/techniques that are currently used
    within the fraud industry
  • Experience of working in a multinational,
    multi-segment, environment with matrix reporting
  • Fraud management – Portfolio Management
  • Broad knowledge and understanding of the
    compliance/regulatory environment
  • Previous experience in Card Fraud Monitoring
  • Experience in Visa operating standards in
    relation to Fraud.
  • Assessment of account performance
  • Decisions or recommendations concerning
    non-performing accounts
  • Strong Analytical Skills
  • Strong communication skills
  • Knowledge of Financial Crime Governance,
    legal and regulatory requirements
  • Fraud techniques including advances fraud,
    plastics and transaction fraud
  • Counterfeiting  Risk Management
  • Online fraud threats and controls
  • Strategic agendas and business direction and
    creative problem solving
How to Apply:
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
queries contact us on 0417122453 or email:
Deadline:  1st August
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