ERP Support Officer NGO Jobs - Medecins Sans Frontieres (MSF)

Organisation: Medecins Sans Frontieres (MSF)
Duty Station: Kampala, Uganda

About US:
Medecins Sans Frontieres Switzerland (MSF-CH) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, natural disasters and exclusion from healthcare.

Key Duties and Responsibilities:
Phase A in 2015-2016: The ERP Support Officer will support the UniField implementation (to join the deployment in several countries - Phase I implementation) until reach level of readiness as help desk support, this will then imply:
  • Mastery of MSF OCG supply processes, guidelines and procedures
  • Mastery of Unifield structure, modules and features.
Phase B in 2016-2017: Acting as help desk support to all Unifield supply users of MSF OCG (for the mission deployed in 2015), which includes;
  • Responsibility for answering, commenting and replying to open incidents submitted to the help desk
  • Providing support to the training program for all supply users, including the update of training and support materials,
  • Documenting support.
  • Dispatching questions to the concerned persons in Headquarters  and/or to the flying supply referents.

Qualifications, Skills and Experience: 
  • The applicant for the ERP Support Officer job placement must hold a University degree in Supply Chain Management and/or University degree or certification in Enterprise Resource Planning technologies and/or University degree in Information Systems Management
  • Previous experience in ERP implementation/support is mandatory
  • Prior experience in MSF supply chain at management level is an asset
  • Excellent analytical skills
  • Good data management and reporting skills
  • Good troubleshooting and complex problem solving skills
  • Outstanding oral and written communication skills
  • Good training development and facilitation skills
  • Excellent organisation skills
  • Rigour, flexibility, ability to work with multi-disciplinary and multi-cultural people, open-minded, ability to listen and sensitivity to support users.
  • Proven ability to focus on task (self-management), proactive monitoring and management skills.
  • Language: English mandatory, French a strong asset and Swahili an asset

How to Apply:
All suitably qualified applicants should send their application letters and detailed CVs merged together as one PDF or word document to the HR department of MSF Switzerland via email to:

Deadline: 11th July 2016

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