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Customer Service Jobs - Reservations Manager at Redroad Tours

Job Title:     Reservations Manager
Organisation: Redroad Tours
Duty Station: Kampala, Uganda

About US:
Redroad Tours is a receptive tour operator that provides package safari tours and inbound transportation to foreign travellers visiting East Africa. We also provide and administer study abroad programs for high school and university students from international institutions.

Key Duties and Responsibilities:  
  • The Reservations Manager will be tasked with dealing with customer enquiries and communicating with clients with the aim of meeting their expectations.
  • Researches and books flights, ground transportation, hotel, excursions and provides travelers with directions and destination information
  • In charge of planning and costing complicated travel itineraries
  • Providing general and specific advice on destinations, resorts, airline companies and a wide range of travel products
  • Work closely with suppliers such as ground transport operators to make suitable arrangements
  • Building, strengthening and maintaining relationships with Industry partners
  • Creating and maintaining relevant records
  • Financial management of accounts and cash flow. Invoicing of clients and controlling expenditure
  • Performing general administrative tasks
  • Dealing with and documenting complaints in an efficient and diplomatic manner
  • Supervising and evaluating performance of staff
  • Formulating and implementing organizational policies and procedures
  • Planning and supporting sales and marketing activities

Qualifications, Skills and Experience:  
  • The applicant for the Reservations Manager career opportunity should hold a bachelor’s degree in Business Administration, Commerce, Travel and Tourism Management or any other related field.
  • Working knowledge and experience in the tour and travel industry
  • Working knowledge and experience in operations and business management
  • Knowledge and experience in financial & accounting practices
  • Knowledge and experience in sales and marketing concepts is an added advantage
  • Knowledge and experience in Air Ticketing and GDS knowledge is an added advantage
  • Display initiative and ownership and capability of making sound judgments
  • Demonstrate proactive and can-do solution driven approaches
  • Strong planning and organizational skills
  • Innovation and energy with the desire to drive others
  • Excellent command of both written and spoken English
  • Passionate interest in geography, strong domestic and international travel knowledge
  • Excellent interpersonal and communication skills
  • Skills to persuade customers and influence their decisions, both for their own benefit and that of the agency
  • Ability to multitask
  • Proficient IT skills

How to Apply:  
All suitably qualified and interested candidates should send their applications and curriculum vitae to: admin@redroadtours.com.

Deadline: 12th June 2016

For more of the latest jobs, please visit http://www.theugandanjobline.com or find us on our facebook page https://www.facebook.com/UgandanJobline

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