06 June 2016

Customer Service Jobs - Branch Manager at Finance Trust Bank (FTB)

Job Title:     Branch Manager  
Organization: Finance Trust Bank (FTB)
Duty Station:  Kampala, Uganda
Reports to: Regional Manager

About US:
Finance Trust Bank is licensed as a Tier 1 Commercial Bank after taking over the financial services business of Uganda Finance Trust Limited (MDI). Finance Trust Bank is a fully-fledged commercial bank serving a clientele of over 350,000 depositors and over 28,000’ borrowers, through a network of 36 branches countrywide. The bank offers a variety of Products and services including; Savings, Current accounts, Loans, Money transfer services and Bills payments to its target market which comprises of micro, small and medium entrepreneurs, salary earners and youth.

Job Summary: The Branch Manager will provide overall oversight of the branch in the operations of the bank by ensuring compliance to the laid down policies and procedures , business growth ,human resource management ,risk management ,customer service ,quality leadership as well as ensuring that staff are provided with the necessary working tools.

Key Duties and Responsibilities: 
  • Ensure efficient people management at the Branch, manage performance and enforce the code of conduct
  • Provide oversight over Bank assets and ensure proper usage of Bank assets
  • The jobholder will grow the loan /portfolio.
  • Grow the Savings portfolio.
  • Grow the number of savings and loan customers
  • Ensure a high quality loan portfolio.
  • Grow the transactional income.
  • Ensure adherence to all policies and procedures
  • Ensure compliance to Audit, BCP, AML guidelines.
  • Ensure good customer service.
  • Review, consolidate, plan, control and monitor the annual and monthly branch budgets
  • Ensure activity plans are developed and enforced
  • Serve as the Chairperson in the Branch loan committees
  • Plan and coordinate branch activities to ensure smooth flow of operations
  • The incumbent will represent the Bank in the area of operation at corporate events and ensure to portray a good image.
  • Ensure proper Cash management.

Qualifications, Skills and Experience: 
  • The ideal candidate for the Finance Trust Bank Branch Manager career opportunity should hold a Bachelor’s degree in Commerce, Marketing, Accounting, Business Administration, social sciences or any other related discipline gained from a recognized university.
  • A minimum of six (6) years working experience, two (2) of which must have been gained from a leadership / supervisory position in a financial institution.  (Commercial banking experience will be an added advantage).
  • Good sales & marketing skills
  • Good leadership skills.
  • Good personal presentation.
  • Excellent oral and written communication skills.
  • Good analytical skills.
  • Good interpersonal & teamwork skills.
  • High level of integrity.
  • Computer literacy i.e. working knowledge of MS office applications.
  • Ability to work well under pressure and with minimum supervision.

How to Apply:
All qualified candidates should submit their applications which should include; photocopies of academic testimonials, a CV with at least three reference contacts, including the most recent employer, and telephone number to; Head, Human Resource, Finance Trust Bank, Plot 115 & 121, Katwe, P. O. Box 6972, Kampala, Uganda.

Deadline: 8th June, 2016

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