Business Development Manager Job Placement - Aramex

Organisation: Aramex
Duty Station: Kampala, Uganda
Reports to: Country Manager

About Aramex:
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations across 60 countries, and has a strong alliance network providing worldwide presence.

Job Summary: The Business Development Manager will be tasked with increasing sales from business solutions segment, continuously seek new opportunities and grow customer revenue. Support Area Sales and telesales team through development and coaching.

Key Duties and Responsibilities: 
1. Strategy:
  • Formulate a sales strategy for Business solutions customers and work closely with team leaders to achieve strategy objectives.
  • Keenly monitor and report current trends, competition, share and developments to country manager and other stake holders
  • Ensure customer channel migration in accordance with channel strategy, and seek for opportunities for migration of customers to higher segments
  • Provide recommendations on enhancing incentives schemes for the staff
2. Team Management:
  • Set performance targets for telesales and area sales
  • Actively participate in and support / coach sales activities of team
  • Regularly monitor overall sales performance (Sales performance, visitations, potential / prospects) and KPI
  • Organize regular team meetings
3. Financial Performance:  Accountability for delivering sales targets
4. Planning:
  • Effectively plan and allocate needed resources to achieve segment objective
  • Drive customers to use cost effective service channels and increase use of automation
5. Interaction with Customers:
  • Develop strong relations with decision makers on Customer side
  • Regularly visit selected customers; especially those that have potential and may migrate into higher segments
  • Bring leads to be qualified and generate more business

Key Performance Indicators:
  • GP Target
  • Number of customers upgraded to higher customer tier
  • Customer acquisition cost
  • Share of wallet 
Qualifications, Skills and Experience: 
  • The applicant should hold a Bachelor’s Degree in a related field
  • Computer proficiency: MS Office Application (Word, Excel, Power Point and Outlook)
  • Knowledge of sales in Express, Domestic and Freight
  • Familiarity with specific business solutions customers
  • Strong sales capabilities
  • Skilled in managing change in the workplace
  • Segment based structure in Aramex and segment management
  • Customer focus (Centricity in Aramex)
  • Communication and interpersonal
  • Planning / organizing + Time Management
  • Multicultural Sensitivity
  • Good presentation skills
  • Excellent negotiation Skills
  • Coaching and development
  • Team Building
  • Good Leadership skills
  • Good problem solving and decision making
  • Finance for no financials
  • Creative thinking and innovation
  • Strategic and consultative selling
  • Market data analysis research skills
  • English proficiency

Personal Competencies:
Conceptual Thinking & Innovation:
·                     Make complex ideas or solutions clear, simple, and / or understandable
·                     Assembles ideas, issues and observations into a clear and useful explanation
·                     Restates existing observations or knowledge in a simpler fashion
Achievement Drive:
  • Challenging’’ means it is a definite stretch, but not unrealistic or impossible
  • Refers to specific measures of baseline performance compared with better performance at a later point in time
  • Setting out to achieve a unique standard
Developing Others:
·                     Gives specific positive or mixed feedback for development purpose
·                     Gives negative feedback in behavior rather than personal terms
·                     Reassures and / or expresses positive expectations for future performance when giving
·                     Gives individualized suggestions for improvement
Organizational Commitment:
  • Acts to support the organization’s mission and goals
  • Makes choices and sets priorities to meet the organization’s needs and fit with the organizational mission
  • Cooperates with others to achieve objectives in the larger organization
Customer Service Orientation:  Knows the customer’s business and / or seeks information about the real underlying needs of the customer, beyond those expressed initially
  • Publicly admits having made a mistake
  • Speaks out when it may hurt a trusted relationship
Relationship Building:
  • Builds or maintains rapport with friends or acquaintances
  • Pursues friendly relationships with associates, customers, or others at clubs, restaurants, sports events etc.
  • Protects the group and its reputation vi-a-vis the large organization or the community at large
  • Obtain needed personnel, resources, information for the group
  • Provided or secures needed support and development for both the individuals and the leadership team as a group
  • Acts to promote good working relationship regardless of personal likes or dislikes
  • Builds good morale or cooperates within the team, including creating symbols of group identity or other actions to build cohesiveness
  • Encourage or facilitates a beneficial resolution to conflict
Flexibility: Alters normal procedures to fit a specific situation to get a job done and or meet company goals
  • Acts to promote good working relationship regardless of personal likes or dislikes
  • Builds good morale or cooperation within the team, including creating symbols of group identity or other actions to build cohesiveness
  • Encourages or facilitates a beneficial resolution to conflict

How to Apply:
All suitably qualified and interested candidates are encouraged to send their applications and updated CVs to:

Human Resource & Training Manager,
Aramex Uganda Limited

Email to:

Deadline: 24th June 2016 by 5:00pm

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