UN Information Technology Operations Officer Jobs – World Food Programme (WFP)

Organization: World Food Programme (WFP)
Duty Station: Kampala, Uganda
Reports to: Head of Finance & Administration
Position Grade: NOB
Reference Number: 16-0021217
About US:
The
UN World Food Programme (WFP) is the United Nations frontline agency against
world hunger. It is the largest and longest serving humanitarian agency in
Uganda. Currently WFP focuses on three priority areas namely: Emergency
Humanitarian Action (EHA); Food & Nutrition Security (FNS); and Agriculture
& Market Support (AMS). WFP has operations in various parts of the Country.
Job Summary: The Information Technology Operations Officer manages
the implementation of the Information and Communication Technology
infrastructure supporting WFP operations in Uganda, ensuring that ICT systems
conform to WFP corporate standards and are properly maintained.
Key Duties and Responsibilities: 
  • Manage and provide leadership to the IT Unit;
  • Provide expert level advice to senior
    management in all aspects of IT and provide proactive and innovative
    approaches to IT service delivery as well as strategic and policy issues;
  • Integrate ICT systems and ensure appropriate
    data security and access controls considering both local and wide area
    network (LAN/WAN) issues;
  • The incumbent will design and manage the
    deployment of ICT systems;
  • The jobholder will also maintain, upgrade or
    enhance existing systems including troubleshooting and providing continous
    user support including keeping stock reports of spare parts and equipment
    to support the repair and maintenance of ICT equipment;
  • Develop and maintain appropriate ICT
    contingency capacity. Contribute to the preparation and regular update of
    contingency plans;
  • Periodically monitor the management of risks
    and report on any actions taken. Ensure that all offices are always
    adequately equipped;
  • Prepare operational plans, budgets and
    identify resource requirements in both steady-state and at the onset of
    emergency operations;
  • Develop technical specifications needed for
    the procurement of ICT equipment and services in keeping with the
    organization rules and regulations;
  • Keenly track and monitor ICT investments and
    recurrent costs, propose and implement methods to increase cost
    efficiency;
  • The jobholder will identify and test new
    software and hardware for improving and upgrading system performance;
    install any technology upgrades as required;
  • Will periodically be called upon to conduct
    business analysis and collect system requirements from business units and
    develop process work flows;
  • Prepare ICT tender documents and carry out
    technical evaluation of bids and proposals received;
  • Ensure effective coordination with other UN
    agencies in order to maximise possibilities of inter-agency collaboration
    in the field of ICT;
  • Negotiate for ICT services with local service
    providers;
  • Work closely with colleagues in the ICT
    division to define corporate ICT training policies and programs including
    preparation of training modules and materials and ensure staff are
    appropriately trained;
  • Mentor and supervise ICT staff as required;
  • Perform any other related duties as required
    by the Head of Finance & Administration.
Qualifications, Skills and Experience: 
  • The applicants for the United Nations UN World
    Food Programme (WFP) Information Technology Operations Officer vacancy
    should hold an advanced University Degree in any of the following,
    electronic, electrical communications engineering, information technology,
    information systems, computer science or statistics with computing
    attained from a recognized institution Or a first degree with additional
    years of experience in any of the above fields;
  • A minimum of six (6) years of post-graduate
    relevant work experience in the field of Information and Communication
    Technology;
  • Working knowledge of RF technologies
    including VSAT technology is desirable;
  • MCSE, ITIL and/or Cisco certification will be
    an added advantage; and
  • Advanced IP hands-on experience.  Demonstrable competence in configuring
    switched and routed networks is mandatory;
  • Has demonstrated designed and deployed
    complex integrated networks;
  • Previous experience in the end to end
    management of complex IT projects;
  • Possess in-depth knowledge of implementing
    and supporting Microsoft network operating systems and Microsoft Office
    applications suite.
  • Proficiency in both oral and written English
    is essential.
Professional Competencies:
  • Exhibits deep technical knowledge in IT and
    is able to actively transfer knowledge to strengthen the skill base in the
    Unit.
  • Analyzes and evaluates operational scenarios
    to determine the most optimal way forward.
  • Effectively manages own work related to
    multiple tasks or activities. Recognizes opportunities or threats and acts
    on them with the agreement of supervisor. Responds quickly to emergencies
    with a solution or a decision. Evaluates own strengths and developmental
    needs and modifies behaviour based on feedback or self analysis.
  • Works productively with broad range of team
    members (e.g., all job profiles, levels), actively participate in and
    supports team decisions, openly shares knowledge, expertise or experience
    with team members. Takes constructive actions to resolve team conflict.
    Gives constructive feedback to team members.
  • Actively seeks information and opinions of
    client to understand their requests and to identify their needs and
    expectations. Meets deadlines for delivery of products or services to
    clients. Keeps clients informed of progress or setbacks. Explains the
    rationale for decisions/outcomes to the client. Solicits ongoing feedback
    from client.
  • Systematically extracts pertinent information
    from relevant sources. Conducts in-depth analysis on issues and problems.
    Identifies multiple causes of a problem and relationships among the
    causes.
  • Presents information clearly and concisely,
    verbally and in writing.  Listens to
    and shows understanding of the ideas and views of others. Adapts levels of
    language and/or complexity of content to audience. Shares information and
    knowledge with colleagues, staff and supervisors. Communicates
    respectfully with all individuals regardless of gender, national and
    cultural backgrounds.
How to Apply:
All
candidates who desire to join the United Nations World Food Programme to submit
their applications online, Click
Here
Step 1: Register
and create your online CV
Step 2: Click on
“Description” to read the position requirements and “Apply” to submit your
application.
NB: You must complete Step 1 and 2 in order for your
application to be considered for this vacancy.
Deadline: 5th June 2016
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