Customer Service Careers – Branch Manager at Stanbic Bank

Job Title:        Branch Manager
Organisation: Stanbic Bank
Duty Station: Ntungamo Branch, Uganda
Job ID: 17107
About US:
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Manager will manage the sales, service,
and people, operations and business development within the Ntungamo Branch,
including profits and staff productivity
Key Duties and Responsibilities: 
  • The jobholder will drive a service culture
    within the Branch and adherence to the Service standards
  • Grow the balance sheet (assets and
    liabilities) as per set targets
  • Drive a sales culture within the branch for
    all staff by allocating individual sales/campaign targets for the year
  • Supervise and execute the Branch’s sales
    plan,
  • Visit customers to manage relationships and
    retention while driving sales productivity
  • Understand and keep up to date with the
    changes and developments in the local market/area
  • Interpret branch financials and update the
    team on the Branch’s performance on a monthly basis
  • Optimize and streamline existing systems,
    processes and control for cost effective service delivery
  • Keenly monitor Branch Continuity Management
    plans, updating, testing and implementation
  • Attend to all audit and risk issues in the
    branch raised by auditors within agreed timelines and laid down procedures
  • Carry out mini audits and surprise checks
    within the Branch according to laid down procedures
  • Agree performance contracts for direct reports
    and provide monthly performance feedback in order to maintain performance
    at required levels
  • Manage succession planning and identify key
    talent
     
Qualifications, Skills and Experience: 
  • The ideal candidate for the Stanbic Bank Branch
    Manager job vacancy should hold a Bachelor’s degree in Business Studies or
    a related field from a recognized university
  • A minimum of three years’ experience in a managerial
    or supervisory position
  • Good knowledge of service, sales techniques
    and branch operations
  • Good knowledge of the retail banking value
    propositions
  • Knowledge of the banks policies and
    procedures
  • Working knowledge of managing local market
    sales principles
  • Knowledge of Code of Banking Practise
  • Good leadership skills
  • Excellent selling skills
  • Excellent interpersonal skills
  • Excellent communication skills
How to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 23rd May 2016
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more of the latest jobs, please visit https://www.theugandanjobline.com
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