Branch Control Manager Employment Placement – Stanbic Bank

Job Title:        Branch Control Manager
Organisation: Stanbic Bank
Duty Station: Uganda
Job ID: 17311
About US:
Stanbic
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Control Manager will oversee compliance,
operational and reputational risks in the branches within the region in order
to reduce operational losses and improve procedural and regulatory compliance.
Key Duties and Responsibilities: 
1. Customer Service:
  • Quickly resolve premises, equipment,
    furnishing and connectivity issues with Premises Unit, IT Department and
    service providers as appropriate
  • Manage Service Level Agreements for service
    providers (including but not limited to: maintenance of premises,  generators, systems;  servicing of air conditioners,  all equipment;  minor branch repair works;  and tenancy agreements) for the region
  • Regularly monitor that branches in the region
    have sufficient cash holdings for both vault and ATMs in all currencies
  • Address and resolve Minimum Branch Standards
    control findings
  • Authorize branch limits raises, staff system
    profile changes within laid down procedures
2. Sales: Support
bank sales activations
3. Risk and Control:
  • Proactively identify control deficiencies
    both within the region and external sources and take necessary steps to
    address them
  • Prepare and manage Regional budgets and
    manage all operating costs and expenditure as per authorized budget
  • Carry out mini-audits in the branch to
    ascertain control levels
  • Take steps to address control deficiencies
    identified by Audit, Risk and Central Bank within agreed timelines
  • Identify changes in the pattern of losses,
    analyze trends affecting the region and take the necessary steps to
    prevent a recurrence
  • Carry out surprise checks on cash assets and
    blank forms on a quarterly basis and where control break downs are evident
  • Set branch and ATM cash limits and address
    any deviations
  • Monitor Branch Continuity Management plans
    and close identified gaps
  • Provide monthly and quarterly reports to the
    Regional Manager and other stakeholders on Branch operations activities
    within the region
  • Review suspense accounts for accuracy for the
    region  and follows up on long
    outstanding items (over 30 days)
  • Compile regional capital expenditure needs
    and submit them to the Budgeting committee
  • Address risk areas in the Branch Risk Control
    Self Assessment (RCSA) that are beyond the Branch’s control and resolves
    identified gaps
  • Carry out preliminary investigations of
    fraud/losses within the region as per laid down procedures
  • Investigate and resolve cash differences in
    the ATM and Vault in accordance with laid down procedures
  • Carry out mini audits in the branches on a
    quarterly basis or as need arises
  • Recommend process improvement areas including
    deletion of obsolete policies and procedures to the Manager Procedures
4. People Management:
  • Agree performance contracts for direct
    reports and provide monthly performance feedback in order to maintain
    performance at required levels
  • Provide coaching to branch staff where
    required in bank processes, procedures and controls
  • Identify knowledge/skills gaps and work with
    the Branch Manager and HR Business Partners to recommend appropriate
    interventions
  • Agree performance contracts, monitor, review
    and appraise operational control staff 
    in order to maintain performance at required levels
  • Conduct meetings with operational control
    staff to communicate relevant information and obtain feedback on control
    issues within the branches
  • Manage the handover process in accordance
    with laid down procedure
  • Manage the on-boarding and probation process
    for new and existing employees
  • Manage leave for direct reports against
    quality customer service
  • Make talent recommendations to the Regional
    Manager and the HRBP
  • Participate in the recruitment processes for
    the Manager Branch Control and Branch Manager positions
  • A member of the Regional disciplinary
    management committee
5. Other: May be
assigned to sit in for the Regional Manager or Line manager
Qualifications, Skills and Experience: 
  • The Stanbic Bank Branch Control Manager
    should hold a Bachelor’s degree in Business Studies or a related field
    from a recognized university. Possession of a Master’s degree in a
    Business related field an added advantage
  • At least five to ten years’ experience in a
    financial environment
  • Three years of supervisory or managerial
    experience
  • Strong knowledge of the regulatory
    environment governing financial services in Uganda
  • Strong knowledge of the Banks’ policies, procedures
    and practices
  • Broad knowledge and understanding of the
    branch network and interface between frontline service, responsive sales
    and support functions
  • Working knowledge of transaction processes
    relevant to products and services offered to customers
  • Working knowledge of the Bank’s operating
    systems and controls
  • Good analytical skills
  • Good decision making skills
  • Excellent interpersonal skills
  • Good problem solving skills
  • Good people management skills
  • Good conflict resolution skills
How to Apply:
All
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 31st May, 2016
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more of the latest jobs, please visit https://www.theugandanjobline.com
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