24 May 2016

Branch Control Manager Employment Placement - Stanbic Bank

Job Title:        Branch Control Manager
Organisation: Stanbic Bank
Duty Station: Uganda
Job ID: 17311

About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).

Job Summary: The Branch Control Manager will oversee compliance, operational and reputational risks in the branches within the region in order to reduce operational losses and improve procedural and regulatory compliance.

Key Duties and Responsibilities: 
1. Customer Service:
  • Quickly resolve premises, equipment, furnishing and connectivity issues with Premises Unit, IT Department and service providers as appropriate
  • Manage Service Level Agreements for service providers (including but not limited to: maintenance of premises,  generators, systems;  servicing of air conditioners,  all equipment;  minor branch repair works;  and tenancy agreements) for the region
  • Regularly monitor that branches in the region have sufficient cash holdings for both vault and ATMs in all currencies
  • Address and resolve Minimum Branch Standards control findings
  • Authorize branch limits raises, staff system profile changes within laid down procedures
2. Sales: Support bank sales activations
3. Risk and Control:
  • Proactively identify control deficiencies both within the region and external sources and take necessary steps to address them
  • Prepare and manage Regional budgets and manage all operating costs and expenditure as per authorized budget
  • Carry out mini-audits in the branch to ascertain control levels
  • Take steps to address control deficiencies identified by Audit, Risk and Central Bank within agreed timelines
  • Identify changes in the pattern of losses, analyze trends affecting the region and take the necessary steps to prevent a recurrence
  • Carry out surprise checks on cash assets and blank forms on a quarterly basis and where control break downs are evident
  • Set branch and ATM cash limits and address any deviations
  • Monitor Branch Continuity Management plans and close identified gaps
  • Provide monthly and quarterly reports to the Regional Manager and other stakeholders on Branch operations activities within the region
  • Review suspense accounts for accuracy for the region  and follows up on long outstanding items (over 30 days)
  • Compile regional capital expenditure needs and submit them to the Budgeting committee
  • Address risk areas in the Branch Risk Control Self Assessment (RCSA) that are beyond the Branch's control and resolves identified gaps
  • Carry out preliminary investigations of fraud/losses within the region as per laid down procedures
  • Investigate and resolve cash differences in the ATM and Vault in accordance with laid down procedures
  • Carry out mini audits in the branches on a quarterly basis or as need arises
  • Recommend process improvement areas including deletion of obsolete policies and procedures to the Manager Procedures
4. People Management:
  • Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels
  • Provide coaching to branch staff where required in bank processes, procedures and controls
  • Identify knowledge/skills gaps and work with the Branch Manager and HR Business Partners to recommend appropriate interventions
  • Agree performance contracts, monitor, review and appraise operational control staff  in order to maintain performance at required levels
  • Conduct meetings with operational control staff to communicate relevant information and obtain feedback on control issues within the branches
  • Manage the handover process in accordance with laid down procedure
  • Manage the on-boarding and probation process for new and existing employees
  • Manage leave for direct reports against quality customer service
  • Make talent recommendations to the Regional Manager and the HRBP
  • Participate in the recruitment processes for the Manager Branch Control and Branch Manager positions
  • A member of the Regional disciplinary management committee
5. Other: May be assigned to sit in for the Regional Manager or Line manager

Qualifications, Skills and Experience: 
  • The Stanbic Bank Branch Control Manager should hold a Bachelor’s degree in Business Studies or a related field from a recognized university. Possession of a Master’s degree in a Business related field an added advantage
  • At least five to ten years’ experience in a financial environment
  • Three years of supervisory or managerial experience
  • Strong knowledge of the regulatory environment governing financial services in Uganda
  • Strong knowledge of the Banks’ policies, procedures and practices
  • Broad knowledge and understanding of the branch network and interface between frontline service, responsive sales and support functions
  • Working knowledge of transaction processes relevant to products and services offered to customers
  • Working knowledge of the Bank's operating systems and controls
  • Good analytical skills
  • Good decision making skills
  • Excellent interpersonal skills
  • Good problem solving skills
  • Good people management skills
  • Good conflict resolution skills

How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.

Deadline: 31st May, 2016

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