Entry Level Customer Service Small and Medium Enterprise Banker Jobs – Barclays Bank UK

Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head of Enterprise Banking
About Barclays UK:
Barclays
is a British multinational banking and financial services company headquartered
in London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The primary purpose of the role in Enterprise
Banking is customer acquisition and service in line with the Bank’s compliance
guidelines. The incumbent will be responsible for business development both
with new customers and with existing customers where they are expected to
increase “wallet share.” The jobholder will also be charged with ensuring
appropriate introductions to the Relationship Manager where Enterprise Banking
clients require specialist advice and support. He /she will also serves as an
integral member of the Business Banking/Retail Team.
Key Duties and Responsibilities:
1. Sales and Service: 90%
  • The incumbent will be the primary focal
    contact for the opening of Enterprise Banking accounts, following the
    Bank’s recruitment policies and procedures.
  • Grow portfolio profitability by identifying
    new and existing customer potential including sales opportunities and new
    product promotion initiatives.
  • Determine the products and solutions that are
    most effective in meeting customers’ needs and be able to sell these at
    short notice both reactively and proactively.
  • Proactively generate customer interest in products
    and services either by face-to-face (in branch and client visits), or
    telephone contact including following up leads provided by colleagues.
  • Originate and initiate client credit
    applications to the commercial credit team in line with the existing Barclays
    Africa SME lending guidelines. Clear delivery of lending decisions,
    demonstrating ownership of the decision, and exploration of alternative
    solutions to ensure appropriate matching of client needs is critical.
  • Carry out customer meetings that have well
    defined call objectives, desired outcomes and a well-constructed plan.
  • Actively communicate all key messages to
    customers including agreed service standards, negotiated pricing,
    relationship team contact points
  • Handle and find amicable solutions to all customer
    complaints
  • Achieve and seek to exceed all agreed sales
    and servicing targets.
  • Serve as an active member of the Business
    Banking/Retail team, supporting branch based staff and others in the
    delivery of excellent customer service.
2. Business Management:
10%
  • Plan a personal campaign of sales activity
    around promotions or initiatives to meet personal objectives and targets.
  • Consult customer owners/managers on
    financial/ credit issues and general business practice/ideas.
  • Research, create and follow up on a target
    list for potential new business
  • Work closely with Relationship Managers,
    Associate Relationship Managers and Credit Managers to ensure that credit
    applications for new and existing facilities are correctly prepared in
    accordance with existing policies/guidelines
  • Embrace and support the management of change.
  • Update/maintain Customer Information and
    Contact History records.
  • Responsible for the continuous development of
    self and proactively share learning with      others.
  • Responsible for recording and maintaining
    personal performance records.
  • In charge of control of the quality of the
    portfolio, using available triggers and adherence to Risk management
    guidelines and policies
Qualifications, Skills
and Experience:
  • The applicants for the Small and Medium
    Enterprise Banker Enterprise Banker Jobs should be well versed with the
    Bank’s core set products
  • For Complex products, will have a detailed
    knowledge of the requirements of the more sophisticated customers
  • Exhaustive working knowledge of the products
    and services available in the SME Banking Sector is also required
  • Working knowledge of the Barclays Africa
    & Middle East Change Governance Framework will be highly preferred
  • Self-sufficiency in personal management in
    order to ensure that targets are achieved, through effective planning and
    monitoring of performance.
  • The applicant should possess good working
    knowledge of the challenges faced by a range of different businesses, and
    of the environment in which SME businesses operate.
  • Exceptional relationship and interpersonal
    skills
  • Strong selling and negotiation Skills
  • Strong Presentation Skills
  • Good relationship Skills
  • Credit Risk Skills
  • Team Skills
  • Excellent communications Skills
How to Apply:
If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For
queries contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline:  26th April,
2016
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more of the latest jobs, please visit https://www.theugandanjobline.com
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