Aramex International Jobs - Operations Manager

Job Title:   Operations Manager
Organisation: Aramex
Duty Station: Kampala, Uganda
Reports to: Country Manager

About Aramex:
Aramex is a leading global provider of comprehensive logistics and transportation solutions. Established in 1982 as an express operator, the company rapidly evolved into a global brand recognized for its customized services and innovative multi-product offering. In January 1997, Aramex became the first Arab-based international company to trade its shares on the NASDAQ stock exchange. After five years of successful trading, Aramex returned to private ownership in February 2002 and continued to expand and excel as a privately owned company, establishing global alliances and gaining stronger brand recognition. In June 2005 Aramex went public on the Dubai Financial Market (DFM) as Arab International Logistics (Aramex) with its shares traded under ARMX. Today, Aramex employs more than 13,900 people in over 354 locations across 60 countries, and has a strong alliance network providing worldwide presence.

Job Summary: The Operations Manager will manage and control Aramex express, domestic and ground operations in terms of planning, monitoring, budgeting, human resources management and proper implementation of all Aramex operational procedures and quality of service standards to ensure satisfactory service is provided to customers.

Key Duties and Responsibilities: 
1. Express/Domestic Operations
  • Manage the various inbound/outbound and warehouse operations and insure compliance to service expectations and quality standards.
  • Manage the proper use of Aramex technology and systems.
  • Maintain and improve the quality of the service and commit to pass the various quality audits.
  • Manage all sales projects according to clients’ requirements and contracts.
  • Manage the customer service function within the operational teams and handle complaints to ensure professional and on time resolution.
  • Oversee the improvement projects to increase operational efficiency and improve performance.
  • Work closely with the station manager on setting the yearly objectives and expansion/development plans.
  • Measure, control and evaluate the express team leaders/supervisors performance.
  • Responsible for ensuring illegal and hazardous shipments do not get through the operations
  • Develop and maintain good working relationships with the related local authorities and airlines to facilitate business growth and development.
  • Manage the total operations expenses according to the set budget.
2. Ground Operations:
  • Work closely with the ground operations supervisor to ensure the full utilization of existing computer handhelds by the ground couriers.
  • Work with the ground operations supervisor to monitor and work towards proper utilization of the ground couriers.
  • Maintain and improve the ground operations performance in terms of delivery, pick up, and all related aspects to comply with the company quality of service standards
  • Measure, control and evaluate the ground operations team leaders/supervisors performance.
  • Works in liaison with the fleet supervisor to ensure the operations fleets are up and operative in good conditions.
  • Manage and monitor the performance of the Address Management Team.

Qualifications, Skills and Experience: 
  • The applicant should preferably hold a Bachelor’s Degree in Industrial Engineering or Business management
  • A minimum of five years’ experience in the industry is preferable but with three years at supervisory level.
  • Good organization and planning skills
  • Excellent communication skills
  • Good interpersonal skills and abilities
  • Time Management
  • Team building skills
  • Good analytical/research skills
  • Multicultural Sensitivity/Awareness
  • Computer Proficiency: MS Office Applications (Word, Excel, Power Point and Outlook)
  • English language proficiency

Personal Competencies:
Conceptual Thinking and Innovation:
  • Makes complex ideas or situations clear, simple, and/or understandable
  • Assembles ideas, issues and observations into a clear and useful explanation - Restates existing observations or knowledge in a simpler fashion
Achievement Drive:
  • “Challenging” means it is a definite stretch, but not unrealistic or impossible
  • Refers to specific measures of baseline performance compared with better performance at a later point in time.
  • Setting out to achieve a unique standard
Developing Others:
  • Gives specific positive or mixed feedback for developmental purposes
  • Gives negative feedback in behavioural rather than personal terms
  • Reassures and/or expresses positive expectations for future performance when giving
  • Gives individualized suggestions for improvement
Organizational Commitment:
  • Acts to support the organization’s missions and goals
  • Makes choices and sets priorities to meet the organization’s needs and fit with the organizational mission
  • Cooperates with others to achieve objectives in the larger organization
Customer Service Orientation:  Knows the customer’s business and /or seeks information about the real underlying needs of the customer, beyond those expressed initially
  • Publicly admits having made a mistake
  • Speaks out when it may hurt a trusted relationship
Relationship Building
  • Builds or maintains rapport with friends or acquaintances
  • Pursues friendly relationships with associates, customers, or others at clubs, restaurants, sports events etc
  • Protects the group and its reputation vis-à-vis the larger organization or the community at large
  • Obtains needed personnel, resources, information for the group
  • Provided or secures needed support and development for both the individuals and the leadership team as a group
  • Acts to promote good working relationship regardless of personal likes or dislikes
  • Builds good morale or cooperation within the team, including creating symbols of group identity or other actions to build cohesiveness
  • Encourages or facilitates a beneficial resolution to conflict
Flexibility: Alters normal procedures to fit a specific situation to get a job done and or meet company goals
  • Acts to promote good working relationship regardless of personal likes or dislikes
  • Builds good morale or cooperation within the team, including creating symbols of group identity or other actions to build cohesiveness
  • Encourages or facilitates a beneficial resolution to conflict

How to Apply: 
All suitably qualified and interested candidates are encouraged to send their applications and updated CVs to:
Human Resource & Training Manager,
Aramex Uganda Limited

Email to:

Deadline: 29th April, 2016

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