Job Title: Operations Manager
Organisation: Aramex
Duty Station: Kampala, Uganda
Reports to: Country Manager
About Aramex:
Aramex
is a leading global provider of comprehensive logistics and transportation
solutions. Established in 1982 as an express operator, the company rapidly
evolved into a global brand recognized for its customized services and
innovative multi-product offering. In January 1997, Aramex became the first
Arab-based international company to trade its shares on the NASDAQ stock
exchange. After five years of successful trading, Aramex returned to private
ownership in February 2002 and continued to expand and excel as a privately
owned company, establishing global alliances and gaining stronger brand
recognition. In June 2005 Aramex went public on the Dubai Financial Market
(DFM) as Arab International Logistics (Aramex) with its shares traded under
ARMX. Today, Aramex employs more than 13,900 people in over 354 locations
across 60 countries, and has a strong alliance network providing worldwide
presence.
is a leading global provider of comprehensive logistics and transportation
solutions. Established in 1982 as an express operator, the company rapidly
evolved into a global brand recognized for its customized services and
innovative multi-product offering. In January 1997, Aramex became the first
Arab-based international company to trade its shares on the NASDAQ stock
exchange. After five years of successful trading, Aramex returned to private
ownership in February 2002 and continued to expand and excel as a privately
owned company, establishing global alliances and gaining stronger brand
recognition. In June 2005 Aramex went public on the Dubai Financial Market
(DFM) as Arab International Logistics (Aramex) with its shares traded under
ARMX. Today, Aramex employs more than 13,900 people in over 354 locations
across 60 countries, and has a strong alliance network providing worldwide
presence.
Job Summary: The Operations Manager will manage and control
Aramex express, domestic and ground operations in terms of planning, monitoring,
budgeting, human resources management and proper implementation of all Aramex
operational procedures and quality of service standards to ensure satisfactory
service is provided to customers.
Aramex express, domestic and ground operations in terms of planning, monitoring,
budgeting, human resources management and proper implementation of all Aramex
operational procedures and quality of service standards to ensure satisfactory
service is provided to customers.
Key Duties and Responsibilities:
1. Express/Domestic
Operations
Operations
- Manage the various inbound/outbound and
warehouse operations and insure compliance to service expectations and
quality standards. - Manage the proper use of Aramex technology
and systems. - Maintain and improve the quality of the
service and commit to pass the various quality audits. - Manage all sales projects according to
clients’ requirements and contracts. - Manage the customer service function within
the operational teams and handle complaints to ensure professional and on
time resolution. - Oversee the improvement projects to increase
operational efficiency and improve performance. - Work closely with the station manager on
setting the yearly objectives and expansion/development plans. - Measure, control and evaluate the express
team leaders/supervisors performance. - Responsible for ensuring illegal and
hazardous shipments do not get through the operations - Develop and maintain good working
relationships with the related local authorities and airlines to
facilitate business growth and development. - Manage the total operations expenses
according to the set budget.
2. Ground Operations:
- Work closely with the ground
operations supervisor to ensure the full utilization of existing computer
handhelds by the ground couriers. - Work with the ground operations
supervisor to monitor and work towards proper utilization of the ground
couriers. - Maintain and improve the ground
operations performance in terms of delivery, pick up, and all related
aspects to comply with the company quality of service standards - Measure, control and evaluate the
ground operations team leaders/supervisors performance. - Works in liaison with the fleet
supervisor to ensure the operations fleets are up and operative in good
conditions. - Manage and monitor the performance of
the Address Management Team.
Qualifications, Skills and Experience:
- The applicant should preferably hold a Bachelor’s
Degree in Industrial Engineering or Business management - A minimum of five years’ experience in the industry
is preferable but with three years at supervisory level. - Good organization and planning skills
- Excellent communication skills
- Good interpersonal skills and abilities
- Time Management
- Team building skills
- Good analytical/research skills
- Multicultural Sensitivity/Awareness
- Computer Proficiency: MS Office Applications
(Word, Excel, Power Point and Outlook) - English language proficiency
Personal Competencies:
Conceptual Thinking and
Innovation:
Innovation:
- Makes complex ideas or situations clear,
simple, and/or understandable - Assembles ideas, issues and observations into
a clear and useful explanation – Restates existing observations or
knowledge in a simpler fashion
Achievement Drive:
- “Challenging” means it is a definite
stretch, but not unrealistic or impossible - Refers to specific measures of
baseline performance compared with better performance at a later point in
time. - Setting out to achieve a unique
standard
Developing Others:
- Gives specific positive or mixed feedback for
developmental purposes - Gives negative feedback in behavioural rather
than personal terms - Reassures and/or expresses positive
expectations for future performance when giving - Gives individualized suggestions for
improvement
Organizational Commitment:
- Acts to support the organization’s missions
and goals - Makes choices and sets priorities to meet the
organization’s needs and fit with the organizational mission - Cooperates with others to achieve objectives
in the larger organization
Customer Service
Orientation: Knows the
customer’s business and /or seeks information about the real underlying needs
of the customer, beyond those expressed initially
Orientation: Knows the
customer’s business and /or seeks information about the real underlying needs
of the customer, beyond those expressed initially
Integrity:
- Publicly admits having made a mistake
- Speaks out when it may hurt a trusted
relationship
Relationship Building
- Builds or maintains rapport with friends or
acquaintances - Pursues friendly relationships with
associates, customers, or others at clubs, restaurants, sports events etc
Leadership:
- Protects the group and its reputation
vis-à-vis the larger organization or the community at large - Obtains needed personnel, resources,
information for the group - Provided or secures needed support
and development for both the individuals and the leadership team as a
group
Teamwork:
- Acts to promote good working
relationship regardless of personal likes or dislikes - Builds good morale or cooperation
within the team, including creating symbols of group identity or other
actions to build cohesiveness - Encourages or facilitates a
beneficial resolution to conflict
Flexibility: Alters
normal procedures to fit a specific situation to get a job done and or meet
company goals
normal procedures to fit a specific situation to get a job done and or meet
company goals
Initiative:
- Acts to promote good working
relationship regardless of personal likes or dislikes - Builds good morale or cooperation
within the team, including creating symbols of group identity or other actions
to build cohesiveness - Encourages or facilitates a
beneficial resolution to conflict
How to Apply:
All
suitably qualified and interested candidates are encouraged to send their applications
and updated CVs to:
suitably qualified and interested candidates are encouraged to send their applications
and updated CVs to:
Human
Resource & Training Manager,
Resource & Training Manager,
Aramex
Uganda Limited
Uganda Limited
Email to: [email protected]
Deadline: 29th April, 2016
For
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
more of the latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline