Head Virtual Branch Employment Opportunity – Stanbic Bank

Job Title:        Head Virtual Branch
Organisation: Stanbic Bank
Job ID: 16057
Duty Station: Kampala, Uganda
About US:
Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is
in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Head Virtual Branch will be charged with providing
the direction and managing the process of the product development, work flow
and execution of the Micro savings and Lending Product. The incumbent will also
be responsible for analysing the market, identifying opportunities in the
market and working with the strategic partners (Telecommunication companies) to
develop new product features in the existing product to suit specific target
markets. The jobholder must stay abreast with competitor’s products
Key Duties and Responsibilities:  
1. Product Management:
  • The Head Virtual Branch is responsible for
    managing the Micro saving and lending product.
  • Run the day to day management of the product
    across multiple system platforms with different processes, multiple
    distribution channels and regulatory requirements.
  • Work closely with the Head of Customer
    Channel to deliver an overall portfolio strategy for the product as a
    revenue stream
  • Offer technical support in the growth through
    the development and implementation of product enhancements (e.g. micro
    loans) and service enhancements (making the product channel more viable.
  • Ensure that the required profitability is met
    by managing costs, credit risks, product enhancements and system
  • Render support in the resolution of
    operational issues and functionality problems on the product.
  • Work closely with support functions such as
    credit to ensure appropriate policies and limits are in place as well as
    determining the correct pricing.
  • Develop effective acquisition and retention
    strategies to achieve profitability targets
  • Identify and plan campaigns to proactive
    retain customers
2. Product marketing and
positioning for customer acquisition and retention:
  • Ensure the products are effectively
    positioned in market and that the right awareness is created and
    effectively positioned with the target market.
  • Responsible for all pricing on the portfolio
    that aligns to the target market and ensures appropriate value extraction
    for new and existing customers.
  • Drive quality service for new and existing
    clients with an aim to retain and expand the client base.
  • Ensure excellent and consistent customer
3. Sales Management:
  • Drive measures and informs marketing
    activities to ensure maximum benefit is derived from marketing
  • Drive the direct sales process to ensure
    sufficient leads are provided to the outbound call centres.
  • Render support in making and implementing sales
    and marketing plans.
  • Understand the different internal and
    external channels and assists by enhancing and managing the implementation
    of new opportunities to increase acquisition and retention
4. Compliance Management:
  • Support the development of workflows and
    processes that are required to deliver the product to the customers.
  • Ensure mitigates are in place to manage risk.
  • Ensure that there is adherence to the
    compliance standards of the bank and the Industry.
  • Ensure regulatory and legislative compliance,
    in addition to ensuring that all mandatory reporting is done timely.
  • Report non-compliance to the requisite
Qualifications, Skills and Experience:  The applicant should preferably hold a Bachelor’s
degree in Business Administration or related field from a recognized university
Personal Competencies:
  • Client Retention: Ability to retain existing customers
    or clients; diagnose their needs
    and present product feature and benefits to retain their business.
  • Customer Understanding: The ability to analyse customer needs
    by engaging with them, analysing their business objectives and their
    financial position.
  • Product Knowledge: Knowledge and understanding of the
    features, benefits and pricing of
    the products and services on offer to business banking customers.
  • Compliance: The ability to interpret regulations
    and laws that apply to the
    business and to provide information to business on how to comply.
  • Client Knowledge: Knowledge of the bank’s clients,
    their names, requirements, history of relationship and key relationship issues
  • Financial Acumen: Knowledge and understanding of
    costing, budgeting and finance concepts and the understanding and
    application of related processes and procedures
  • Project Management: Ability to plan, initiate, execute,
    control and close projects
    related to a relevant function
Proficiency Level for
all Competencies:
Advanced -Mastered the concept, able to act
independently, provides guidance and training to others
How to Apply:
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
Deadline: 17th March 2016
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