The Ugandan Jobline

• The Head Virtual Branch is responsible for
  managing the Micro saving and lending product.
• Run the day to day management of the product
  across multiple system platforms with different processes, multiple
  distribution channels and regulatory requirements.
• Work closely with the Head of Customer
  Channel to deliver an overall portfolio strategy for the product as a
  revenue stream
• Offer technical support in the growth through
  the development and implementation of product enhancements (e.g. micro
  loans) and service enhancements (making the product channel more viable.
• Ensure that the required profitability is met
  by managing costs, credit risks, product enhancements and system
  requirements.
• Render support in the resolution of
  operational issues and functionality problems on the product.
• Work closely with support functions such as
  credit to ensure appropriate policies and limits are in place as well as
  determining the correct pricing.
• Develop effective acquisition and retention
  strategies to achieve profitability targets
• Identify and plan campaigns to proactive
  retain customers

• Ensure the products are effectively
  positioned in market and that the right awareness is created and
  effectively positioned with the target market.
• Responsible for all pricing on the portfolio
  that aligns to the target market and ensures appropriate value extraction
  for new and existing customers.
• Drive quality service for new and existing
  clients with an aim to retain and expand the client base.
• Ensure excellent and consistent customer
  experience

• Drive measures and informs marketing
  activities to ensure maximum benefit is derived from marketing
  initiatives.
• Drive the direct sales process to ensure
  sufficient leads are provided to the outbound call centres.
• Render support in making and implementing sales
  and marketing plans.
• Understand the different internal and
  external channels and assists by enhancing and managing the implementation
  of new opportunities to increase acquisition and retention

• Support the development of workflows and
  processes that are required to deliver the product to the customers.
• Ensure mitigates are in place to manage risk.
• Ensure that there is adherence to the
  compliance standards of the bank and the Industry.
• Ensure regulatory and legislative compliance,
  in addition to ensuring that all mandatory reporting is done timely.
• Report non-compliance to the requisite
  departments.

• Client Retention: Ability to retain existing customers
  or clients; diagnose their needs
  and present product feature and benefits to retain their business.
• Customer Understanding: The ability to analyse customer needs
  by engaging with them, analysing their business objectives and their
  financial position.
• Product Knowledge: Knowledge and understanding of the
  features, benefits and pricing of
  the products and services on offer to business banking customers.
• Compliance: The ability to interpret regulations
  and laws that apply to the
  business and to provide information to business on how to comply.
• Client Knowledge: Knowledge of the bank’s clients,
  their names, requirements, history of relationship and key relationship issues
• Financial Acumen: Knowledge and understanding of
  costing, budgeting and finance concepts and the understanding and
  application of related processes and procedures
• Project Management: Ability to plan, initiate, execute,
  control and close projects
  related to a relevant function

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