Manager, Claims and Settlements Employment Opportunity – Stanbic Bank

Job Title:       Manager, Claims and Settlements
Organisation: Stanbic Bank
  Kampala, Uganda
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading
banking and financial services group. The Standard Bank Group is the leading
banking group focused on emerging markets. It is the largest African banking
group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest
bank in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager, Claims and Settlements will plan and
implement sufficient coverage for the Banks assets and business activities by
taking on appropriate insurance policies while driving cost efficiency, and
undertake the control and management of the claims processes & procedures
through use of effective techniques to achieve the objectives of claims
efficiency and turn-around.
Key Duties and Responsibilities: 
1. Strategic Execution:
  • The job holder maintains a close watch on
    industry trends, evolving insurance strategies and market health to ensure
    Stanbic Bank is remaining consistent with and taking full advantage of
    changes in the insurance environment
  • Align processes and procedures to ensure the
    achievement of the risk, financial and service related objectives  of insurance in the Bank
  • Research, develop and implement interventions
    to continuously drive value-for-money from the insurance portfolio and
    activities of the Bank, in co-ordination with the Head of Operations, with
    a view of driving efficiency within insurance services.
2. Manage the Bank
Insurance Portfolio:
  • Ensure covers are placed (new and renewal),
    and support the evaluation of insurance brokers to obtain competitive
    pricing on premiums
  • Leverage understanding of risk, insurance
    markets and best practices to identify the most appropriate insurance
  • Keenly review benchmarking and industry
    trends to make decisions related to program limits and deductibles /
    retention that attain the most value
  • Prepare and submit reports for Executive
    Committee and other risk committees on general health of insurance
    portfolio highlighting risks and propose mitigating strategies
  • Provide support the Bank’s cost saving
    initiatives by negotiating premiums with the Insurance brokers and review
    of existing policies claims trends and history to remove any duplication
    that may exist or suggest alternative coverage methods.
  • Carry out analysis and coordinate the
    insurance “fit-for-purpose” review on an annual basis.
3. Claims Management:
  • Define SLA’s for settlement of insurance
    claims and follow up to ensure claims are settled within set SLA timelines
  • Carry out regular meetings with Insurance
    brokers and all stakeholders on outstanding claims with the aim of quick
    settlement of the claims
  • Ensure timely submission of completed
    documentation to the insurance brokers to aid the claims settlement
  • Provide clear and timely reports on the
    status of claims in regards to claims raised, outstanding claims,
    withdrawn claims, settled claims; on the nature, number of and value of
    claims logged.
  • Guides on process and procedure changes that
    would be required to better supports the claims management process
4. People Management:
  • Training – Ensure all the resources in the
    team are skilled appropriately to meet the demands of the job
  • Performance Management – coach, recognize
    & reward performance appropriately
  • Management of poor performance and discipline
Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold a Degree
    in business studies or any related fields
  • Advanced Diploma in insurance (ACII) is an
    added advantage
  • A minimum of five (5) years general Insurance
    experience with exposure to various aspects such as relationship
    management, claims and underwriting
  • Significant exposure and experience in
    managing and leading a team and service related areas is desirable
  • Broad knowledge and understanding of
    insurance principles, procedures, processes, services and products.
  • An in depth knowledge and understanding of
    the policies and procedures     
  • Working knowledge on the various products
    offered by the Bank
  • Working knowledge of the Code of Banking
  • Knowledge of legislation as it relates to
    insurance and banking
  • Computer literacy skills
  • Basic knowledge of Operations management
  • Proven leadership and people management
  • Understand the broader business environment
    from a sector, organization, and business unit and role perspective
  • Working knowledge of HR processes
to Apply:
candidates who wish to join the one of Africa’s biggest Banking Groups,
Standard Bank in the aforementioned capacity are encouraged to Apply Online by
visiting Link below.
15th March 2016
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