Social Franchise Manager Job Vacancy – Program for Accessible Health, Communication and Education (PACE)

Organisation: Program for Accessible health, Communication and
Education (PACE)
Duty Station:  Kampala,
Reports to: Chief Of Party MUM
About US:
for Accessible health, Communication and Education (PACE) is a Ugandan
indigenous health organization leading solutions in the health market through
the private sector. We deploy social marketing approaches to measurably improve
the health of Ugandans.
Job Summary: The Social Franchise Manager will be charged with
the development and oversight of PACE’s Social Franchising strategies and
activities with the ultimate goal of growing the Franchise business
performance. The SF Manager has and maintains a macro view of the PACE Social
Franchising and works cross-functionally within PACE Social franchise(s) to
maximize effectiveness and outcomes. The incumbent will work dlosely with multiple
stakeholders to ensure internal team members understand and effectively execute
franchise strategy. The SF Manager proactively identifies challenges to
Franchise development and ensures that the right internal and external
resources and mechanisms are in place to overcome or mitigate them.
Key Duties and Responsibilities: 
1. Create, develop and
monitor implementation of systems for and lead a strategic business unit within
PACE to manage Social Franchising
  • The incumbent will also prepare and monitor
    implementation of social franchise work plans and activities in relation
    to the PACE goals for the program and increases sustainability;
  • Develop and monitor key performance
    indicator, implementing a system of monitoring across the country;
  • Develop financial systems and strategies to
    move PACE Social Franchising function towards reduced donor liability and
    eventual self-sustainability
2. Provide leadership to
Social Franchise team members on strategy and objectives, motivate team for
execution, recognize and reward achievements:
  • Coach and mentor PACE staff on Franchising
3. Develop and monitor
implementation of strategies, systems, and policies for advocacy, PR and partnerships
development for the Social Franchise for both internal and external stakeholders
  • Act as advocate for Social Franchise and
    Private Health sector, identifying issues, concerns and priorities to the
    PACE and the Social Franchising team
  • Develop and implement PACE Social Franchise
    outward facing strategy with potential partners and collaborator.
  • Develop compelling objectives, strategy and
    tactical plan for interaction/ collaboration between Tunza franchise and
    potential external partners (insurance agencies, development partners,
    donors, suppliers etc)
  • Build and strengthen long-term engagements
    with the broad organization including the Executive and Senior Manager
    Teams to ensure a high, deep and wide reach within the organization
4. Develop and monitor
implementation of systems and procedures to anticipate, evaluate and mitigate
financial, operational and reputational risks within the social franchise:
  • Ensure all Social Franchise interactions and
    activities are consistent with country regulations, laws, and internal
    guidance and policies
  • Proactively identify challenges and risks to
    Franchise development and ensures that the right internal and external
    resources and mechanisms are in place to overcome or mitigate them.
  • The incumbent will develop and monitor key
    performance indicator, implementing a system of monitoring across the
  • Develop and review tools and systems for the
    Franchise, i.e. SF database, Franchisor and Franchisee manuals, etc
5. Develop and implement
systems and activities to identify, document and share success stories, lessons
learnt and best practices to inform program planning, implementation and institutional
  • Regularly report to PACE senior leadership
    and PSI East Africa team on progress vis-à-vis PACE Social Franchise
    strategic plan.
Key Performance Indicators:
  • PACE Social Franchising Strategy Developed,
    including move from ProFam SF to a more sustainable social Franchise;
  • Strategic alliances for the PACE Social franchise
    created and maintained;
  • All relevant PACE staff have a clear
    understanding of PACE plans to transition to a more sustainable SF;
  • Systems and procedures developed for a
    Strategic Business Unit on Social Franchising within PACE;
  • Responsible for financial monitoring system
    developed for the Strategic Business Unit with monthly monitoring and
    reporting structure;
  • Social Franchising marketing plan in place
    addressing products, price, promotion (including site communication plans)
    & place and activities implemented that will lead to increased visibility,
    customer volume to the clinics , increased revenue/ profits and clinic
  • Social Franchising Marketing Plan implemented
    according to the set deadlines; and
  • An up-to-date, easy to use Franchisee
    database in place.
Qualifications, Skills and Experience: 
  • The ideal candidate should preferably hold a
    Bachelor’s Degree in Business or relevant subject or fields (e.g. finance,
    entrepreneurship). Degree across a variety of disciplines including
    strategic account management, marketing, medicine, finance, B/P
    administration etc.
  • Possession of an MBA preferred.
  • At least five years’ experience working at
    the management level of a business enterprise;
  • Finance background either through education
    or experience;
  • External experiences and international
    experience is an added advnatge;
  • Broad knowledge and understanding of local
    healthcare and small and medium enterprises systems is desired;
  • Previous experience in social
    marketing/franchising an added advantage.
Personal Competencies:
  • Business & Financial Acumen:
    Understands and intelligently applies economic, financial, and industry
    data to make sound business decisions.
  • Social Franchising: Have a holistic, in-depth
    understanding of key issues related to social franchising in Uganda and in
    the world (including major players).
  • Influencing / Negotiation skills:
    Ability to understand both internal and customer perspectives so as to be
    able to build a win-win strategy for financial and value-based negotiation.
  • Working across Boundaries: Thinks and acts beyond one’s silo –
    bridges team, functional, divisional and/or geographical boundaries.
  • Strategic Thinking: Visualizes the way forward,
    identifying opportunities that add value to the work and to the business.
  • Project Management: Organizes work efforts by
    prioritizing tasks, using resources optimally, establishing appropriate
    deadlines and ensuring on-time delivery.
  • Productive Communication: Plans and delivers ideas and
    information to others in an impactful manner.
  • Strategic Business Management:
    Ability to set strategic plans, consider execution
  • tradeoffs and continuously adjust approaches
    to maximize business performance.
  • Market Access: Deep knowledge of the healthcare
    environment, payer decision- making
  • processes, product pricing and distribution
    to demonstrate value to franchisees and their
  • customers across our therapeutic areas.
  • Highly self-driven and passionate about what
    they do.
How to Apply: 
applicants should send their hardcopy applications including an updated resume
(CV), copies of certificates, references, and cover letter clearly indicating
position applied for on the “top left-hand side of the envelope”, to the PACE
Office Reception, addressed to Head of People and Culture, PACE, at Plot 2 Ibis
Vale-Kololo, P.O. Box 27659 Kampala.
Deadline:  22nd
January, 2016 by 4:00 pm or 16:00 hours (East African time)
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