IT Careers – ICT Officer – Hardware and Networks at UNRA

Organisation: Uganda National Roads Authority (UNRA)
Duty Station:  Kampala,
Reports to: Manager Hardware and Networks
About UNRA:
Uganda National Roads Authority (UNRA) was established by an Act of Parliament;
The Uganda National Authority Act, No. 15 of 2006. UNRA became operational on
1st July 2008.  The mandate of UNRA is to
develop and maintain the national roads network, advise Government on general
roads policy and contribute to addressing of transport concerns, among others.
Job Summary: The ICT Officer – Hardware and Networks will be responsible
for planning, designing, supporting and maintaining the ICT network. The ICT
Officer will also responsible for the installation and monitoring of the
organisation’s ICT network and associated hardware. The Officer is also
responsible for designing, testing and implementation of routine installation
of ICT hardware including computers, network components and multi-functional
Key Duties and Responsibilities:
  • Manage the operations of outsourced ICT
    network and hardware services;
  • Conduct systematic monitoring and scanning of
    the enterprise external environment to identify emerging technologies that
    have the potential to create business value;
  • Assess availability, performance and capacity
    of services and resources to ensure justifiable cost capacity and performance
    are available to support business needs and to deliver against agreed
    service level agreements;
  • Work closely with the strategy office and the
    directorates to determine future network requirements and produce network
    designs to meet the network availability, performance and security of
  • Carry out operational procedures and tasks
    reliably and consistently to reduce the risk of un planned outages;
  • Perform network monitoring and analysis,
    performance tuning, troubleshooting, and escalate problems as necessary to
    maintain network performance to meets user demands;
  • Conduct control, evaluation and documentation
    of practices used to secure UNRA’s network;
  • Design and implement infrastructure solutions
    that adhere to current IT architecture and standards;
  • Ensure that installations are completed
    within time, cost and quality requirements so as to minimize operational
    and project risk;
  • Ensure that the testing and handover of
    implemented solutions are conducted as per organisational standards hence
    reducing the risk and adverse impact of change;
  • Quickly respond to audit reports and implement
    agreed recommendations within specified time frames;
  • Develop risk matrix and put in place risk
    mitigation measures in the network and hardware  services at UNRA;
  • Participate in planning, budgeting and
    reporting in line with departmental guidelines and targets.
  • Perform any other duties as assigned by the Manager
    Hardware and Networks
Qualifications, Skills and Experience:
  • The applicant for the UNRA ICT Officer – Hardware
    and Networks should hold an Honors degree in Computer Science, Computer
    Engineering, Information Communication Technology or any other relevant
    courses from a recognized University.
  • IT Certifications i.e. CCNA, CCNP, A+,
    Network is an added advantage.
  • At least three years’ experience in the
    installation and maintenance of hardware and network services in a large
  • Excellent interpersonal skills , particularly
    in staff/management relations,
  • oral and written communication skills;
  • Ability to work and produce accurate results
    in an environment with
  • multiple and challenging tasks;
  • Excellent analytical and problem solving
  • Excellent customer service;
  • High level of Integrity.
How to Apply:
All suitably qualified and interested candidates should hand deliver their handwritten application letters, filled form (Download Here) ,
an updated CV with copies of academic documents and two referee letters (one of
whom should be work-related) to the UNRA Kyambogo Training Centre addressed to

of the Director Human Resource,
National Roads Authority,
5 Lourdel Road Nakasero, P.O. Box 28487, Kampala.
Note: Only shortlisted candidates will be contacted and
Canvassing or lobbying by applicants will lead to disqualification. Candidates
who present forged documents/testimonials will be arrested and prosecuted.
Deadline: Monday, 1st February 2016 by 17.00 hours

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