Emirates Group Career Jobs – Supervisor Airport Services

Job Title:       Supervisor Airport Services
Organization: The Emirates Group
Duty Station: Entebbe, Uganda
Reports to: Secretary
About US:
Emirates Group is a highly profitable business with revenue of US$21.1 billion
and over 50,000 employees. The Group comprises of dnata, one of the largest air
services provider globally and Emirates airline, the Group’s rapidly expanding
and award-winning international carrier. Within the Group there are a diverse
range of businesses which offer a wide spectrum of career opportunities, all of
which can be explored through the Group’s dedicated careers website,
emirates.com/careers. Emirates flies one of the youngest, most innovative fleet
in the sky to over 130 destinations across six continents and dnata’s network
now extends across 100 locations worldwide. With our international network
constantly expanding and opportunities arising in countries/cities outside of
Dubai, we are looking for career motivated individuals to join our operations
in their home countries.
Key Duties and Responsibilities: 
  • The Supervisor Airport Services will be in
    charge of deploying available Emirates resources to best advantage in
    order to satisfy passenger and operational requirements arising during
    each duty period.
  • Ensure that Ground Handling Agent and other
    suppliers are fully briefed regarding EK requirements and that they
    deliver them in a timely and efficient manner so that the service handling
    proceeds smoothly and Emirates passengers’ expectations are met or
  • Responsible for managing all problems arising
    such as delays, disruptions, excess baggage or denied boarding including
    implementation of the ‘options’ scheme, within the guidelines provided by
    the Airport Services Manager in order to retain customer confidence and
  • In charge of investigating and responding to
    queries, complaints and claims received from various Head Office
    Departments or passengers direct, in an efficient and timely manner in
    order to restore passenger confidence.
  • Perform any other duties as directed from time
    to time by the Airport Services Manager or Senior Airport Official on duty
    e.g. assistance with Immigration Fines (where appropriate), in order to
    meet the needs of the operation.
Qualifications, Skills and Experience: 
  • The ideal candidate for the Emirates Group Supervisor
    Airport Services should at least hold an A’ level qualification or
  • At least five years’ experience in Airport
    Ground Handling, with two years’ experience as a senior station assistant
    and with proven ability or aptitude to lead a team.
  • The applicant must have completed relevant
    professional training courses. (Advanced courses in Passenger Services,
    Reservations & Ticketing, Ground Operations & Cargo, Weight and
    Balance, Baggage Services & Claims and Behavioral Skills etc.)
  • Broad working knowledge of Departure Control
    Systems (DCS)
  • Fluent spoken and written English.
  • Excellent interpersonal skills and a pleasant
    outgoing personality.
Salary and Benefits: We offer our employee’s competitive
remuneration packages, attractive travel benefits, and career development
supported by multi-million dollar training facilities in Dubai, and e-Learning
programmes for those seeking a long-term future in the Company.
How to Apply: 
All suitably
qualified and interested candidates desiring to serve the  Emirates Group as the Supervisor Airport
Services should express their interest by visiting the UN recruitment website
and clicking Apply Now.
4th February 2016
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