Manager Applications & IT Service – Dfcu Bank

Organisation: Dfcu Bank
Duty
Station:
Kampala, Uganda
Reports
to:
Head of IT
About
US:
Dfcu bank is a fast growing commercial
bank offering a variety of innovative products and services. DFCU Limited was
started by the Commonwealth Development Corporation (CDC) of the United Kingdom
and the Government of Uganda through the Uganda Development Corporation (UDC)
under the name of Development Finance Company of Uganda Limited. Later
restructuring brought in DEG (of Germany) and International Finance Corporation
(IFC) as equal partners with CDC and UDC, each having a 25% stake in the
company. Its objective was to support long-term development projects whose
financing needs and risk did not appeal to the then existing financial
commercial lending institutions.
Job
Summary:
The Manager
Applications & IT Service will be responsible for managing and providing
technical direction for the development, implementation and maintenance of
business applications by ensuring stable environments, high performance and
availability of business applications to users in a timely, efficient and
cost-effective manner in line the bank’s IT strategy. In addition, the incumbent
will also oversee the incident management processes, providing guidance and
assistance to all users regarding the use of IT services.
Key
Duties and Responsibilities: 
·        
Manage
all aspects of the application development lifecycle, including systems
analysis, design, development, deployment, maintenance for system upgrades/enhancements
or new deployments.
·        
Provide
IT Application projects oversight and administration to ensure that the
development and delivery of business applications clearly meet expected
business requirements, and that work is completed, delivered on time and within
budget.
·        
The
incumbent will develop, maintain system documentation and procedures that
include; application, database support procedures, system, technical
configuration, documentation and user training for new systems.
·        
Enforce
the SLA between IT and Business by ensuring that all services are measured and
managed to achieve agreed targets.
·        
Build
and strengthen strong working relationship with business units in order to
understand their business processes and requirements to enable the delivery of
appropriate automated solutions as well as ensure that expectations of IT are
clearly understood and met.
·        
Oversee
the management of the IT Service Desk by ensuring that all requests and
incidents are logged and assigned/escalated to the appropriate IT support teams
and resolved in line with the Business/IT SLA.
·        
Actively
monitor the performance, capacity of critical business applications and
databases in order to ensure high system availability in line with the
Business/IT SLA and business continuity procedures of the bank.
·        
Measure
performance by sharing management reports regularly with the Business on IT
service availability, system uptime, incident resolution, change releases to
assess performance against the service level agreement.Support, troubleshoot
and maintain production systems to optimize performance, resolve problems, and
provide timely follow-up on identified issues.
·        
Work
closely with Application Vendors to ensure that the applications developed by
Vendors comply with dfcu’s IT policies and architectural standards. In addition
manage supplier performance to ensure compliance with service level agreements.
·        
Responsible
for IT BCM through coordination of ITDR exercises for critical applications in
line with the bank policies and tracking the closure of issues logged during
the tests.
Qualifications,
Skills and Experience: 
·        
The
ideal candidate should preferably hold a Bachelor’s degree in Computer Science,
MIS, IT or equivalent disciplines. MSc or MBA degree a plus.
·        
ITIL
Service Management or Equivalent
·        
A
minimum of five years’ experience in IT Service Management, Project Management,
IT Security, applications development and support, systems administration.
·        
Five
years minimum of IT & applications development managerial experience
·        
Substantial
practical experience and applied knowledge in the following IT domain areas:
Software Configuration Management, Continuous Integration, Build Management,
and Source Control Systems.
·        
Previous
experience in multiple technology areas, varying SDL methodologies
waterfall/RUP/Iterative/Agile, Java, .Net, Objective C, C#, Visual Basic, MS
Visual Studio, HTML, CSS, JavaScript, JSP, XML, J2EE, C++, C, PL/SQL, and
Oracle/SQL Server databases.
·        
Demonstrated
ability to set a strategic application integration direction, the drive,
passion, and skills to implement that strategy.
·        
Proven
abilities to translate business needs into technology solutions.
·        
Excellent
interpersonal communication and coordination skills with both business and IT
communities.
·        
Ability
to mentor staff on their tasks.
·        
Ability
to multi-task, manage several projects and issues at the same time with a high
level of performance.
·        
Proven
ability to analyze, document/model business operations and information needs.
·        
Ability
to develop workflows for business processes and identify inefficiencies.
·        
Ability
to develop project scope documents and project plans using conventional project
management tools, and monitor progress against plans.
·        
Ability
to lead the effort in creative problem solving and identifying alternative
solutions and directions
How
to Apply:
All candidates who so wish to join the
banking sector in the aforementioned capacity are encouraged to send their
applications with detailed CVs including present position and copies of
relevant professional/academic certificates to: Vacanciesbank@dfcugroup.com
Deadline:
4th January 2016
NB: Therefore, if you do not
hear from us by 18th January 2016, consider your application unsuccessful
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