Customer Service Admin Jobs – Reception Supervisor at Hilton Hotels & Resorts



Job Title:    Reception Supervisor
Organisation: Hilton Hotels
& Resorts
Duty Station:  Kampala, Uganda
Job Number: HOT029G5
About Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Reception
Supervisor will support the Hilton Hotels and Resorts in the provision of reception
services for Guests to contribute to an overall exceptional experience from
check-in through check-out and complete audits, as required. The Reception
Supervisor will provide reception services for Guests to contribute to an
overall exceptional experience from check-in through check-out and complete
audits, as required. The Receptionist contributes to the first impressions of
our Guests.
Key Duties and Responsibilities: 
·        
Achieve positive outcomes from Guest queries in a
timely and efficient manner
·        
Make sure an efficient reception experience for
Guests, including check in/out, and complete audit procedures, as required
·        
Ensure that both the Front Office Manager and
Reception Supervisors are kept fully aware of any relevant feedback from guests
and, or, other departments
·        
Demonstrate a high level of customer service at all
times
·        
Attend appropriate training courses, when required,
and assist with the Night Team’s training and development efforts.
·        
Demonstrate a knowledge of hotel room categories,
room rates, packages, promotions and other general product knowledge necessary
to perform daily duties
·        
The incumbent will maximize room occupancy and use
up-selling techniques to promote hotel services and facilities
·        
Use the correct procedures regarding the acceptance
of foreign currencies, credit cards and cash in accordance with the hotel
credit policy
·        
Comply with hotel security, fire regulations and all
health and safety legislation
·        
Act in accordance with policies and procedures when
working with front of house equipment and property management systems
·        
Follow company brand standards
·        
Support other departments, as necessary
Qualifications, Skills and
Experience: 
·        
The ideal candidate for the Hilton Hotels &
Resorts Reception Supervisor should preferably hold a Diploma / Certificate in
Hotel Management or equivalent
·        
Previous experience in a customer-focused industry
·        
Previous experience in cash handling is desired
·        
Positive attitude with exceptional written and
verbal communication skills
·        
Exhibit commitment to delivering a high level of
customer service
·        
Excellent grooming standards
·        
Ability to work on your own and as part of a team
·        
Computer literacy skills with IT proficiency
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to explaining in
detail the range of excellent benefits that you would expect from a global
hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.

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