Job Title: Customer Service Officer Organisation: I&M Bank Uganda Duty Station: Kampala,…
Careers in Banking – Retail Performance Analyst at Housing Finance Bank
Job Title: Retail Performance Analyst
Organization: Housing
Finance Bank
Finance Bank
Duty Station: Uganda
Reports to: Senior
Manager- Retail Performance
Manager- Retail Performance
About US:
Housing Finance
Bank was incorporated as a private company under the Companies Act in December
1967, the Bank has become a household name and has grown in leaps and bounds
with a good track record among the pioneers of a mortgage lending. National
Housing & Construction Corporation, a parastatal involved in real estate
business has 5% shareholding and National Social Security Fund (NSSF) holds 50%
and the Government of Uganda holds 45%. Today, the bank looks back with pride
on the business accomplished in the mortgage lending business. Through innovation
and placing emphasis on Honesty, Integrity, Efficiency and Customer care,
Housing Finance Bank is the leader in the mortgage, holding a 90% market share.
Bank was incorporated as a private company under the Companies Act in December
1967, the Bank has become a household name and has grown in leaps and bounds
with a good track record among the pioneers of a mortgage lending. National
Housing & Construction Corporation, a parastatal involved in real estate
business has 5% shareholding and National Social Security Fund (NSSF) holds 50%
and the Government of Uganda holds 45%. Today, the bank looks back with pride
on the business accomplished in the mortgage lending business. Through innovation
and placing emphasis on Honesty, Integrity, Efficiency and Customer care,
Housing Finance Bank is the leader in the mortgage, holding a 90% market share.
Job Summary: The Retail Performance Analyst will be
responsible for tracking and monitoring Retail initiatives related to improving
the operation and profitability of retail strategic objectives as well as
implementing and monitoring compliance standards and controls in adherence with
Banks Policies and manuals.
responsible for tracking and monitoring Retail initiatives related to improving
the operation and profitability of retail strategic objectives as well as
implementing and monitoring compliance standards and controls in adherence with
Banks Policies and manuals.
Key Duties and Responsibilities:
·
Keenly track branch and individual staff
productivity against set targets.
Keenly track branch and individual staff
productivity against set targets.
·
Collect and analyze data on emerging market trends
and practices through benchmarking with other banks to inform business decision
Collect and analyze data on emerging market trends
and practices through benchmarking with other banks to inform business decision
·
Keenly analyze and evaluate retail initiatives to
identify trends, correlations and making recommendations for continuous
business improvement.
Keenly analyze and evaluate retail initiatives to
identify trends, correlations and making recommendations for continuous
business improvement.
·
Prepare and submit weekly and monthly performance
dash boards in line with agreed work plans
Prepare and submit weekly and monthly performance
dash boards in line with agreed work plans
·
Work in liaison with Retail Rigor team, monitor
compliance standards to achieve Retail initiative goals.
Work in liaison with Retail Rigor team, monitor
compliance standards to achieve Retail initiative goals.
·
Maintain accurate resource records to provide the
department with an up to date position on resource availability and utilization
Maintain accurate resource records to provide the
department with an up to date position on resource availability and utilization
·
Maintain an updated issues log of actionable issues
from the Branch Network and follow up for closure
Maintain an updated issues log of actionable issues
from the Branch Network and follow up for closure
·
Identify administrative resourcing / logistics
solutions taking into consideration the needs of the branches and the wider
budget and priorities of the business.
Identify administrative resourcing / logistics
solutions taking into consideration the needs of the branches and the wider
budget and priorities of the business.
·
The incumbent will support the department on HR
process executions (e.g. talent planning, allocation, employee classification,
training and reviews) for strategic decision making.
The incumbent will support the department on HR
process executions (e.g. talent planning, allocation, employee classification,
training and reviews) for strategic decision making.
Qualifications, Skills and
Experience:
Experience:
·
The applicant should preferably hold a Bachelor’s
degree in Business Administration, Economics, Statistics from a recognised
University.
The applicant should preferably hold a Bachelor’s
degree in Business Administration, Economics, Statistics from a recognised
University.
·
Possession of a post graduate qualification in
management is an added advantage.
Possession of a post graduate qualification in
management is an added advantage.
·
At least four years’ experience in banking two of
which should be in business intelligence
At least four years’ experience in banking two of
which should be in business intelligence
·
An operational HR or resourcing back ground is
desirable
An operational HR or resourcing back ground is
desirable
·
Excellent interpersonal skills
Excellent interpersonal skills
·
Demonstrated ability to adjust priorities and manage
time in a fast paced environment
Demonstrated ability to adjust priorities and manage
time in a fast paced environment
·
Positive and flexible attitude towards change is
desirable
Positive and flexible attitude towards change is
desirable
·
Demonstrated ability to excise the highest level of
integrity and confidentiality
Demonstrated ability to excise the highest level of
integrity and confidentiality
How to Apply:
All candidates
who wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:
who wish to join the Banking sector are invited to send their applications
including an updated CV, certified copies of all academic transcripts,
certificates and testimonials, daytime telephone contact, and email address of
both applicant, and three competent referees addressed to:
Head Human
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539,
Kampala. Uganda.
Resources, Housing Finance Bank, Plot 4 Wampewo Avenue; P. O. Box 1539,
Kampala. Uganda.
E-mail to:
Talent.Recruitment@housingfinance.co.ug
Talent.Recruitment@housingfinance.co.ug
NB: Only successful candidates will be contacted. All
applicants who will not have heard from us within two weeks of closing date
should consider their application unsuccessful.
applicants who will not have heard from us within two weeks of closing date
should consider their application unsuccessful.
Deadline: Friday, 27th
November 2015
November 2015
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