Relationship Officer Jobs – Guaranty Trust Bank (GTBank)

Organisation: Guaranty Trust
Bank (GTBank)
Duty Station:  Kampala, Uganda
Reports to: Relationship
About GTBank:
Guaranty Trust
Bank Uganda is part of the Guaranty Trust Bank plc, one of the leading banks in
Africa. In 2013, it acquired Fina Bank Group which had been in operation in
Kenya for over 25 years with subsidiaries in Rwanda and Uganda. GTBank has been
in operation for over 23 years and today operates over 200 branches in Nigeria,
Gambia, Ghana, Liberia, Sierra Leone, Cote d’lvoire and the United Kingdom.
Job Summary: The Relationship
Officer will actively create a market for the bank’s products and services in
order to increase the bank’s market share. 
The process involves the presentation of the bank’s products/services to
prospects and existing Customers based on identified needs
Key Duties and Responsibilities: 
Block Funds:  Secure funds designated as collateral for credit
facilities.  The process involves placing
restrictions on the funds in the Customer’s account as a form of security for
credit advanced to the Customer
Arrange Temporal Overdraft:
Organise, review and manage the processing of
overdraft facilities to customers. The process is initiated based on customer
request or due to temporary funding problems in a customer’s account. It
involves providing a temporary credit facility for the customer in form of a TEMP,
after receiving the necessary approvals as stated in the Credit Policy Guide
Resolve Account Problems: Quickly resolve
problems with Cheques drawn on the bank’s customers.  The process involves the analysis and
resolution of problems related to Cheques drawn on the customer’s account.
Examples of typical problems include the following:
o   Insufficient
funds in the customer’s account
o   Non-compliance
with account mandate
o   Account
Restriction based on account dormancy, incomplete documentation or statutory
o   Cheque
o   Returned Cheque
Manage Customer’s funds:
o   The incumbent
will make customer’s invested funds available on request.  The process entails the repayment of
customer’s invested funds on demand i.e. prior to maturity (pre-liquidation) or
at maturity.
o   Re-invest
customer’s funds.  The process entails
the re-investment of customer’s funds on the maturity of the initial
investment. Investments are automatically rolled over if specific instructions
are not received from the customer before maturity (as stated in the investment
letter given to the customer)
Initiate foreign currency transactions: Execute foreign
currency transactions based on customer’s request.  The process involves the initiation of
foreign currency transactions on behalf of customers for trade or personal
Customer Service Handling:
Manage customers’ ‘Stop payment’ instructions,
requests, application and other service requests.  The process involves the timely execution of
a customer’s instructions within an agreed period of time.
Process all exceptions and discretionary requests
for pricing, loan rates, foreign exchange rates, waivers for fees in order to
enhance customer satisfaction and retention
Initiate the issuance of local guarantees and
performance bonds based on customer’s request. 
The process deals with the review and approval of the customer’s request
for guarantees (advance payment, performance) and performance bonds
Qualifications, Skills and
The Relationship Officers should hold a good university
Broad knowledge, understanding and interpretation of
At least two to four years’ experience with a
reputable Banking Institution; two of which MUST have been spent in either
direct selling or relationship sales
Good credit analysis, due diligence and underwriting
Prior experience in preparation of a formal credit
Market awareness and demonstration of practical
selling knowledge and skills
Exceptional client relationship management skills
Detailed knowledge and understanding/management of
customer, product and market risks
Understanding of risk management and mitigation
Ability to manage a Portfolio of customers with
different business needs
Interpersonal skills (team player, good
communication and time management skills)
Understanding of 
varied product solutions required within the bank’s customer base and
ability to recommend new products for development in relation to customer
feedback received through relationship management
Self starters and ability to work with very minimal
How to Apply:
All candidates
who desire to join the banking sector with Guaranty Trust Bank are encouraged
to apply by sending their application letters together with updated CVs
indicating three key referees, copies of appointment letters, academic
transcripts and testimonials to
NB: Only shortlisted candidates will be contacted.
Deadline: 21st October 2015
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