Portfolio Manager Cards Job Opportunity – Barclays Bank

Organisation: Barclays Bank
Duty Station: Kampala,
Reports to: Head of
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Portfolio
Manager Cards will be responsible for team coordination, ensuring that
processing team processes work received from the sales team well and delivers
it to Barclaycard operations in good time.
Key Duties and Responsibilities:  
Portfolio management and Service: 80%
The incumbent will be in charge of designing and
implementing key interventions to grow card usage for active cards and meet
laid down growth targets.
Develop strategies to ensure increased activation of
cards by the inactive card base.
Send data that will enable the sales team to drive their
sales targets.
Satisfy client’s ongoing financial planning needs
identified by Portfolio MI analyst and develop strategies and plans to
implement unique customer solutions as appropriate such as Loan on Card and
Loan on Phone products.
Optimize portfolio potential in conjunction with
Product Manager, planning/undertaking effective marketing campaigns.
Establish and develop card usage opportunities to
meet the clients’ needs, introducing and working in conjunction with segment
specialists, key among which will be Marketing.
Effectively optimize portfolio potential in
conjunction with Sales Manager/Portfolio manager by supporting the various
campaigns that the portfolio team runs with.
Work closely with other departments to ensure smooth
low of work and that customer queries are resolved in the shortest time
Responsible for customer service and complaints
Push Installments products, Spend Campaigns, CLM
Model and Upgrades, pre-approved card sales. Barclaycard Operations within the
service level agreement times and sending weekly request to customer service
for generation of LOP/EIP advise letters. Ensure delivery of Pre approved card
application forms to CROPS.
Generating daily reports on processing activity.
Business Management: 10%
Ensure that targeted level of business results (i.e.
income, costs, client satisfaction and client recruitment) for jobholder’s own
portfolio are maintained
Adhere to standards, legal and regulatory, in
accordance with the Barclaycard guidance
Staff Management: 5%
The Portfolio Manager Cards will implement and
maintain a coaching and training programme for the Portfolio team members.
The incumbent will also mentor, supervise and
motivate staff recognizing outstanding performance
Lead and direct staff to achieve business objectives
Governance, Control and Risk: 5%
Understand technical/regulatory matters affecting
the business. Ultimate responsibility for the continuing compliance.
Ensure Governance, Compliance, Risk and Control are
implemented and adhered to meet Group Standards by Centre. Staff at all levels
to be clear on what is expected of them. Any new regulatory or Group
requirements are implemented and reviewed throughout Barclaycard in a timely
Qualifications, Skills and Experience:  
The ideal candidate must have prior experience with
call centre operations preferably in the banking industry
Working knowledge of the Credit Card Industry
Good people management skills
Good communication and presentation skills
Business awareness
Business management
Performance management skills
Resource management skills and ability
Relationship management
Good team building skills
P C skills
Excellent planning and organizational skills
Applicant with overall knowledge of the Card
Industry have an added advantage
Broad knowledge and understanding of Barclaycard
operations and products is also an added advantage
Working knowledge and understanding of Barclaycard’s
systems, processes and procedures
Detailed knowledge of the Bank’s telephone service
standards is preferred
A good understanding of the techniques of
Performance Management
Detailed understanding of the call centre management
information systems is desired
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
For queries
contact us on 0417122453 or email: barclays.uganda@barclays.com
15th October, 2015
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