Customer Service Jobs – Branch Manager at Stanbic Bank

Job Title:      Branch Manager
Organisation: Stanbic Bank
Job ID: 13741
Duty Station:  Kamuli, Uganda
About US:
Stanbic Bank
Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in
turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking
and financial services group. The Standard Bank Group is the leading banking
group focused on emerging markets. It is the largest African banking group
ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank
in Uganda by assets and market capitalization. It offers a full range of
banking services through two business units; Personal and Business Banking
(PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch
Manager will manage the sales, service, people, operations and business
development within the branch, including profits and staff productivity of the
Key Duties and Responsibilities:
Steer a service culture within the Branch and
adherence to the Service standards
Routinely monitor customer complaints, identify
trends and root causes and address them at the branch to prevent recurrence
Grow the balance sheet (assets and liabilities) as
per set targets
Drive a sales culture within the branch for all
staff by allocating individual sales/campaign targets for the year
Interpret branch financials and update the team on
the Branch’s performance on a monthly basis
Manage branch costs with emphasis on containment of
controllable costs  such as overtime,
petty cash, power, telephone, travel, repair and maintenance costs in
accordance with set budgets
Agree performance contracts for direct reports  and provide monthly performance feedback in
order to maintain performance at required levels
Manage succession planning and identify key talent
Qualifications, Skills and Experience:
The ideal candidate for the Branch Manager should
preferably hold a Bachelor’s degree in Business Studies or a related field from
a recognized university
A minimum of three years’ experience in managerial
or supervisory position
Comprehensive knowledge of service, sales techniques
and branch operations
Detailed working knowledge of the retail banking
value propositions
Working knowledge of the banks policies and
Knowledge of managing local market sales principles
Working knowledge of Code of Banking Practice
Good leadership skills
Excellent selling skills
Excellent interpersonal skills
Excellent communication skills
How to Apply:
All candidates
who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in
the aforementioned capacity are encouraged to Apply Online by visiting Link
Deadline: 2nd November, 2015
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