Customer Care Jobs – Branch Control Manager – Makerere at Stanbic Bank

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Organisation: Stanbic Bank
Duty
Station:  Kampala, Uganda
Job
ID: 13598
About
US:
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Branch
Control Manager will support the Stanbic Makerere branch in the oversight of
the routine compliance, bank assets, physical security of the branch and staff
Key Duties and Responsibilities: 
1.
Customer Service:
·        
The incumbent will deploy sufficient staff to meet
the fluctuating demands of customers
·        
Maintain sufficient branch cash holdings for both
vault and ATMs in all currencies
·        
The jobholder will also suthorize customer
instructions for processing
·        
Action referrals within limit in a timely manner and
in accordance to laid down procedures
·        
Investigate and respond to posting queries including
but not limited to salaries, EFTs, and RTGs
·        
Receive posted cheques under POD; checks, signs, and
keeps them under key and lock in the briefcase awaiting clearing. Keep over
night unspotted cheques under lock and key.
·        
Keep adequate reserve stock of blank forms
·        
Maintain availability of the system by following up
on equipment breakdowns such as generators, UPS, CCTV, computers, counting
machines and UV lights
·        
The job holder will manage Service Level Agreements
for service providers (including but not limited to maintenance of premises,
maintenance of generators, system maintenance, servicing of air conditioners,
servicing of equipment and minor branch repair works)
·        
Satisfactory customer survey feedback
2.
Sales: Support bank sales activations through lead generations
3.
Risk and Control:
·        
Serve as the main custodian of all Branch assets
including their security, usage and maintenance
·        
Adhere to Cash In Transit policies and procedures
·        
Cross check all postings going to the clearing house
against the schedules and securing that they are under lock and key
·        
The job holder will also manage the key holding and
physical access control
·        
Positive audit and compliance report findings
·        
Drive adherence to the Sales High 5 standards by the
sales staff and allocate individual sales/campaign targets as per set budget
·        
Develop the Branch’s sales plan and execute the plan
according to agreed activities/action plans
·        
Translate sales plan and targets into meaningful
sales scorecard at branch/individual level
·        
Supervise the sales team’s daily performance against
target and manage the Branch’s sales tracking system/sales board
·        
Implement marketing campaigns and product launch
strategies
·        
Manage sales team customer visits to drive customer
retention and sales productivity; and follow through with issues raised in the
call reports
·        
Understand and keep up to date with the changes and
developments in the local market/area
·        
Optimize sales across all the bank’s product
offerings
·        
Accountable for all KYC compliance within the branch
·        
Accountable for credit and operational risk in
account opening and loan processing for the branch (i.e. funded accounts,
account segmentation and styling)
·        
Actively monitor and manage the loan portfolio for
the branch and maintain agreed NPL levels
·        
Responsible for the following reports: account
opening and closure report, SVS, dormant accounts, account reactivation, amendments,
account transfers and account grading
·        
Quickly respond to and follow through all sales
audit/risk issues raised by auditors within agreed time lines and laid down
procedures
·        
Accountable for the archiving of sales records for
the branch
4.
People Management:
·        
Agree performance contracts for direct reports and
provide monthly performance feedback in order to maintain performance at
required levels
·        
Arrange for training for direct reports in line with
personal development and talent development plans (i.e. On-the-job, classroom
based, attachments, job rotations)
·        
Manage succession planning and identify key talent
·        
Manage the handover process in accordance with laid
down procedure
·        
Manage the on-boarding and probation process for new
and existing employees
·        
Plan for utilization of leave for direct reports
while maintaining quality customer service
·        
Participate in the recruitment of the sales team
·        
Coach the members of the sales team to deliver in
accordance with the sales and service standards
·        
A member of the Branch disciplinary management
committee
·        
Performance contracts signed off within set times
Qualifications, Skills and
Experience: 
·        
The Branch Control Manager should hold a good Bachelor’s
degree in Business Studies or a related field from a recognized university
·        
At least three years’ experience in Branch banking
operations
·        
Branch control and risk management experience
preferable
·        
Previous experience managing people
·        
Broad working knowledge of the regulatory
environment governing financial services in Uganda
·        
Strong knowledge of the Banks’ policies, procedures
and practices
·        
Detailed knowledge and understanding of the branch
network and interface between frontline service, responsive sales and support
functions
·        
Working knowledge of transaction processes relevant
to products and services offered to customers
·        
Working knowledge of the Bank’s operating systems
and controls
·        
Excellent analytical skills
·        
Good decision making skills
·        
Excellent interpersonal skills
·        
Good problem solving skills
·        
People management skills
·        
Conflict resolution skills
How
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
Deadline:
23rd October, 2015

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