Branch Control Manager Employment Opportunity – Stanbic Bank

Organisation: Stanbic Bank
Stanbic Bank Uganda Limited is a
subsidiary of Stanbic Africa Holdings Limited which is in turn owned by
Standard Bank Group Limited (“the Group”), Africa’s leading banking and
financial services group. The Standard Bank Group is the leading banking group
focused on emerging markets. It is the largest African banking group ranked by
assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda
by assets and market capitalization. It offers a full range of banking services
through two business units; Personal and Business Banking (PBB), and Corporate
and Investment Banking (CIB).
Job Summary: The Branch
Control Manager will support the Stanbic Mubende branch in the oversight of the
routine compliance, bank assets, physical security of the branch and staff
Key Duties and Responsibilities: 
Customer Service:
The incumbent will deploy sufficient staff to meet
the fluctuating demands of customers
Maintain sufficient branch cash holdings for both
vault and ATMs in all currencies
The jobholder will also suthorize customer
instructions for processing
Action referrals within limit in a timely manner and
in accordance to laid down procedures
Investigate and respond to posting queries including
but not limited to salaries, EFTs, and RTGs
Receive posted cheques under POD; checks, signs, and
keeps them under key and lock in the briefcase awaiting clearing. Keep over
night unspotted cheques under lock and key.
Keep adequate reserve stock of blank forms
Maintain availability of the system by following up
on equipment breakdowns such as generators, UPS, CCTV, computers, counting
machines and UV lights
The job holder will manage Service Level Agreements
for service providers (including but not limited to maintenance of premises,
maintenance of generators, system maintenance, servicing of air conditioners,
servicing of equipment and minor branch repair works)
Satisfactory customer survey feedback
Support bank sales activations through lead generations
Risk and Control:
Serve as the main custodian of all Branch assets
including their security, usage and maintenance
Adhere to Cash In Transit policies and procedures
Cross check all postings going to the clearing house
against the schedules and securing that they are under lock and key
The job holder will also manage the key holding and
physical access control
Positive audit and compliance report findings
Drive adherence to the Sales High 5 standards by the
sales staff and allocate individual sales/campaign targets as per set budget
Develop the Branch’s sales plan and execute the plan
according to agreed activities/action plans
Translate sales plan and targets into meaningful
sales scorecard at branch/individual level
Supervise the sales team’s daily performance against
target and manage the Branch’s sales tracking system/sales board
Implement marketing campaigns and product launch
Manage sales team customer visits to drive customer
retention and sales productivity; and follow through with issues raised in the
call reports
Understand and keep up to date with the changes and
developments in the local market/area
Optimize sales across all the bank’s product
Accountable for all KYC compliance within the branch
Accountable for credit and operational risk in
account opening and loan processing for the branch (i.e. funded accounts,
account segmentation and styling)
Actively monitor and manage the loan portfolio for
the branch and maintain agreed NPL levels
Responsible for the following reports: account
opening and closure report, SVS, dormant accounts, account reactivation,
amendments, account transfers and account grading
Quickly respond to and follow through all sales
audit/risk issues raised by auditors within agreed time lines and laid down
Accountable for the archiving of sales records for
the branch
People Management:
Agree performance contracts for direct reports and
provide monthly performance feedback in order to maintain performance at
required levels
Arrange for training for direct reports in line with
personal development and talent development plans (i.e. On-the-job, classroom
based, attachments, job rotations)
Manage succession planning and identify key talent
Manage the handover process in accordance with laid
down procedure
Manage the on-boarding and probation process for new
and existing employees
Plan for utilization of leave for direct reports
while maintaining quality customer service
Participate in the recruitment of the sales team
Coach the members of the sales team to deliver in
accordance with the sales and service standards
A member of the Branch disciplinary management
Performance contracts signed off within set times
Qualifications, Skills and
The Branch Control Manager should hold a good Bachelor’s
degree in Business Studies or a related field from a recognized university
At least three years’ experience in Branch banking
Branch control and risk management experience
Previous experience managing people
Broad working knowledge of the regulatory
environment governing financial services in Uganda
Strong knowledge of the Banks’ policies, procedures
and practices
Detailed knowledge and understanding of the branch
network and interface between frontline service, responsive sales and support
Working knowledge of transaction processes relevant
to products and services offered to customers
Working knowledge of the Bank’s operating systems
and controls
Excellent analytical skills
Good decision making skills
Excellent interpersonal skills
Good problem solving skills
People management skills
Conflict resolution skills
to Apply:
All candidates who wish to join the one
of Africa’s biggest Banking Groups, Standard Bank in the aforementioned
capacity are encouraged to Apply Online by visiting Link below.
21st October, 2015
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