Job Title: Office Assistant & Customer Service Representative (No Experience…
Barclays Bank UK Jobs – Account Manager Cards
Job Title: Account Manager Cards – 90057711
Organisation: Barclays Bank
UK
UK
Duty Station: Kampala,
Uganda
Uganda
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Account
Manager Cards will have the overall responsibility for retention of existing
and growth of new customers. Each
Relationship Manager to pro-actively manage all merchants in their area of
execution. Some will cover vast areas according to merchant segmentation and
will therefore need to be flexible to travel as required by the business and be
able to deal with customers remotely. The incumbent will proactively recruit
profitable new business and establish, manage and develop long term, profitable
Relationships ensuring the provision of first class customer service and
maximising business opportunities to achieve business objectives and goals.
Manager Cards will have the overall responsibility for retention of existing
and growth of new customers. Each
Relationship Manager to pro-actively manage all merchants in their area of
execution. Some will cover vast areas according to merchant segmentation and
will therefore need to be flexible to travel as required by the business and be
able to deal with customers remotely. The incumbent will proactively recruit
profitable new business and establish, manage and develop long term, profitable
Relationships ensuring the provision of first class customer service and
maximising business opportunities to achieve business objectives and goals.
Key Duties and Responsibilities:
1.
Business Growth and Retention: 50%
Business Growth and Retention: 50%
·
Proactively create and develop business
relationships with companies
Proactively create and develop business
relationships with companies
·
Build and strengthen working relationships with
other internal teams, external key business influencers to create business
opportunities
Build and strengthen working relationships with
other internal teams, external key business influencers to create business
opportunities
·
In charge of the identification of cross sale
opportunities and introduction of leads to other functions within Barclays
In charge of the identification of cross sale
opportunities and introduction of leads to other functions within Barclays
·
Implement activities to deliver value added products
and services, generating increased income and revenue from existing merchants
Implement activities to deliver value added products
and services, generating increased income and revenue from existing merchants
·
Fully understand the workings of Barclaycard,
merchant pricing and risk issues.
Fully understand the workings of Barclaycard,
merchant pricing and risk issues.
·
Negotiate pricing and contracts with customers,
engaging line managers at senior management or director level if called for
towards the achievement of business objectives.
Negotiate pricing and contracts with customers,
engaging line managers at senior management or director level if called for
towards the achievement of business objectives.
·
Make sound commercial judgments in order to retain
and fully develop customer base
Make sound commercial judgments in order to retain
and fully develop customer base
2.
Customer Contact: 30%
Customer Contact: 30%
·
Customer contact is at low and medium management
levels and involves discussions and negotiations with customers on commercial
and operational issues
Customer contact is at low and medium management
levels and involves discussions and negotiations with customers on commercial
and operational issues
·
The job holder will be responsible for managing and
responding to customer requirements, queries and complaints
The job holder will be responsible for managing and
responding to customer requirements, queries and complaints
·
Establish, build and maintain ongoing relationships
with customers to develop and protect business income
Establish, build and maintain ongoing relationships
with customers to develop and protect business income
·
Develop a deep understanding of the needs and
requirements of customers’ businesses
Develop a deep understanding of the needs and
requirements of customers’ businesses
·
Provide evidence of customer demand to influence new
products / enhancements / solutions
Provide evidence of customer demand to influence new
products / enhancements / solutions
·
Apply knowledge and skills in resolving any
challenges the merchant may face when using the Point of Sale terminals. It is
Important that each Relationship manager knows PDQ functionalities and
acquiring systems to be able to manage customer expectations during their
visits.
Apply knowledge and skills in resolving any
challenges the merchant may face when using the Point of Sale terminals. It is
Important that each Relationship manager knows PDQ functionalities and
acquiring systems to be able to manage customer expectations during their
visits.
·
Maintain and understand the business environment in
which the customer operates.
Maintain and understand the business environment in
which the customer operates.
·
Constantly update knowledge on all products and
services offered by Barclaycard
Constantly update knowledge on all products and
services offered by Barclaycard
3.
Planning and Execution: 15%
Planning and Execution: 15%
·
Responsible for developing a personal sales plan to
achieve targeted objectives and goals
Responsible for developing a personal sales plan to
achieve targeted objectives and goals
·
Personal time management of day to day activities to
maximise return on resources
Personal time management of day to day activities to
maximise return on resources
·
Keeping fully updated on customer activities,
challenges and demands in line with business demands.
Keeping fully updated on customer activities,
challenges and demands in line with business demands.
·
Constant evaluation of portfolio to achieve
profitability and culling process
Constant evaluation of portfolio to achieve
profitability and culling process
4.
Governance, Control and Risk 5%
Governance, Control and Risk 5%
·
Ensure compliance to Bank controls , policy ,
service standards and procedures as laid down by the bank
Ensure compliance to Bank controls , policy ,
service standards and procedures as laid down by the bank
·
Ensure all mandatory training completed to deadline
and understood within given timescales.
Ensure all mandatory training completed to deadline
and understood within given timescales.
·
All risk events (incidents) or control failures to
be escalated, investigated, reported and fixed at root cause to prevent
reoccurrence
All risk events (incidents) or control failures to
be escalated, investigated, reported and fixed at root cause to prevent
reoccurrence
·
Successful independent conformance assurance (e.g
.RCA, BIA, Regulatory Compliance, PwC)
Successful independent conformance assurance (e.g
.RCA, BIA, Regulatory Compliance, PwC)
Qualifications, Skills and
Experience:
Experience:
·
At least three years’ sales experience with a proven
track record of achievement and high performance
At least three years’ sales experience with a proven
track record of achievement and high performance
·
Detailed knowledge of Barclaycard products and
services
Detailed knowledge of Barclaycard products and
services
·
Working knowledge of acquiring industry dynamics,
interchange, etc.
Working knowledge of acquiring industry dynamics,
interchange, etc.
·
In-depth knowledge of competitor solutions
In-depth knowledge of competitor solutions
·
Knowledge of the Business to Business sector
Knowledge of the Business to Business sector
·
Fully aware of industry trends (in country and
overseas)
Fully aware of industry trends (in country and
overseas)
·
Working knowledge of Barclays Group and Barclaycard
strategies both locally and overseas
Working knowledge of Barclays Group and Barclaycard
strategies both locally and overseas
·
Working knowledge and practical understanding of Law
legislation and regulations as they apply to the local market
Working knowledge and practical understanding of Law
legislation and regulations as they apply to the local market
·
Knowledge on card scheme policies and acquiring
systems
Knowledge on card scheme policies and acquiring
systems
·
Knowledge of card processing
Knowledge of card processing
·
Proven success rate in negotiation in a corporate
environment
Proven success rate in negotiation in a corporate
environment
·
Working knowledge of relevant third party suppliers
(e.g. technology)
Working knowledge of relevant third party suppliers
(e.g. technology)
·
An up to date knowledge of industry related
developments
An up to date knowledge of industry related
developments
·
The applicant should have experience in the Business
to Business Financial Services Sector
The applicant should have experience in the Business
to Business Financial Services Sector
·
Excellent communication skills
Excellent communication skills
·
Good relationship management skills
Good relationship management skills
·
Excellent planning and organizational skills
Excellent planning and organizational skills
·
Good interpersonal skills
Good interpersonal skills
·
Sales skills
Sales skills
·
Good negotiation skills
Good negotiation skills
·
Working knowledge of the Card Acquiring industry
would be an advantage but not essential
Working knowledge of the Card Acquiring industry
would be an advantage but not essential
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For queries
contact us on 0417122453 or email: barclays.uganda@barclays.com
contact us on 0417122453 or email: barclays.uganda@barclays.com
Deadline:
30th October, 2015
30th October, 2015
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