Organisation: MTN Uganda
Duty Station: Kampala, Uganda
About MTN:
MTN Uganda is
the leading telecommunications company in Uganda, providing payphone, fixed
lines, fax/data, Internet, mobile and financial services.
Job Summary: The MTN Customer Service Advisor will be
responsible for managing client communications through interacting directly
with potential, new and existing clients. He/she will work to provide quality
customer service while increasing the company’s revenues through increased
sales.
Key Duties and Responsibilities:
·
Processing all enquiries
·
Answering incoming calls
·
Offering customers products and services
·
Performing administrative functions
·
Updating client accounts
·
Processing customer correspondence
Qualifications, Skills and Experience:
·
The ideal candidates for the Customer Service Advisor
jobs should hold a Diploma as a minimum academic qualification
·
The applicants must also have a typing Speed of
30wpm
·
Computer literacy skills in MS Word, Excel and
Internet or email.
·
Excellent communication and interpersonal skills
·
Self-motivated
·
Ambitious
·
Driven by goals and targets
·
Inspiring to others
·
High levels of accountability and ownership
·
Can take personal responsibility under minimum
Supervision
·
Ethical, Confidential, Mature with high levels of
Integrity
The ideal
candidates should be able to speak fluently any of the following language
combinations;
·
Luganda, Swahili, English
·
Luganda, Ateso, English
·
Luganda, Acholi, Langi, English
·
Luganda, Runyoro, Rutoro, English
·
Luganda, English
·
Luganda, Runyankole, Rukiga, English
NB: The candidates
who do not meet this requirement should not apply.
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
For more of the
latest jobs, please visit http://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
