Job
Title: Director of Operations
Title: Director of Operations
Organisation: Hilton
Hotels & Resorts
Hotels & Resorts
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Job Number: HOT01ZJR
About
Hilton Hotels & Resorts:
Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Director of Operations for the Hilton
Garden Inn and Suites will be responsible for the effective operational
management of the hotel so Heads of Department achieve and exceed their revenue
and Guest satisfaction targets.
Garden Inn and Suites will be responsible for the effective operational
management of the hotel so Heads of Department achieve and exceed their revenue
and Guest satisfaction targets.
Key Duties and Responsibilities:
·
Work closely with the General Manager / Area General
Manager to actively manage key property issues (including capital projects;
customer service; refurbishment)
Work closely with the General Manager / Area General
Manager to actively manage key property issues (including capital projects;
customer service; refurbishment)
·
Support the development of meaningful, achievable
hotel budgets and other short and long term hotel strategic goals.
Support the development of meaningful, achievable
hotel budgets and other short and long term hotel strategic goals.
·
Provide effective leadership to the hotel management
team and team members to ensure targets are met and exceeded
Provide effective leadership to the hotel management
team and team members to ensure targets are met and exceeded
·
Quickly respond to audits that are completed by the
company to ensure continual improvement is achieved.
Quickly respond to audits that are completed by the
company to ensure continual improvement is achieved.
·
Plan, direct and coordinate the service delivery of
all operational departments in order to meet and exceed guest expectations
Plan, direct and coordinate the service delivery of
all operational departments in order to meet and exceed guest expectations
·
Comply and exceed hotel and company Service
Standards
Comply and exceed hotel and company Service
Standards
·
Ensure that costs are controlled throughout the
operational departments and results are analysed regularly to highlight problem
areas and take appropriate action
Ensure that costs are controlled throughout the
operational departments and results are analysed regularly to highlight problem
areas and take appropriate action
·
Manage and develop the Heads of Department to ensure
career progression and effective succession planning within the hotel and
company
Manage and develop the Heads of Department to ensure
career progression and effective succession planning within the hotel and
company
·
Seek and respond to Guest feedback in order to
achieve positive outcomes and high levels of customer satisfaction
Seek and respond to Guest feedback in order to
achieve positive outcomes and high levels of customer satisfaction
·
Organize and chair regular briefings and
communication meetings with the HOD team
Organize and chair regular briefings and
communication meetings with the HOD team
Qualifications, Skills and
Experience:
Experience:
·
The Director of Operations should hold a degree or
diploma in Hotel Management or equivalent
The Director of Operations should hold a degree or
diploma in Hotel Management or equivalent
·
Strong commercial acumen, preferably with experience
in F&B or Rooms Management
Strong commercial acumen, preferably with experience
in F&B or Rooms Management
·
Significant experience in managing budgets, revenue
proposals and forecasting results In-depth knowledge of the hotel / leisure /
service sector
Significant experience in managing budgets, revenue
proposals and forecasting results In-depth knowledge of the hotel / leisure /
service sector
·
Previous experience in the same or similar role is
desired
Previous experience in the same or similar role is
desired
·
Strong leadership skills to effectively manage and
motivate the team to achieve high level of perform and exceed targets
Strong leadership skills to effectively manage and
motivate the team to achieve high level of perform and exceed targets
·
Highly accountable and resilient
Highly accountable and resilient
·
Ability to work under pressure
Ability to work under pressure
·
Working knowledge of the hotel property management
systems is an added advantage
Working knowledge of the hotel property management
systems is an added advantage
Job benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
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