Job
Title: Front Office Manager
Title: Front Office Manager
Organisation: Hilton
Hotels & Resorts
Hotels & Resorts
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Job Number: HOT01ZUC
About
Hilton Hotels & Resorts:
Hilton Hotels & Resorts:
Hilton Hotels
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
& Resorts is an international chain of full service hotels and resorts and
the flagship brand of Hilton Worldwide. The Hilton Hotels brand remains one of
the company’s flagship brands and one of the largest hotel brands in the world.
The company places marketing emphasis on both business travel and leisure
travel with locations in major city centers, near airports, convention centers,
and a number of vacation resorts and leisure-oriented hotels in popular
vacation destinations around the world.
Job Summary: The Front Office Manager will support the Hilton
Hotels and Resorts by overseeing the Front Office Team to ensure that team
members are prepared and well-informed to deliver an exceptional guest
experience from check-in through to check-out. The Front Office Manager is
responsible for managing the first impressions of our Guests.
Hotels and Resorts by overseeing the Front Office Team to ensure that team
members are prepared and well-informed to deliver an exceptional guest
experience from check-in through to check-out. The Front Office Manager is
responsible for managing the first impressions of our Guests.
Key Duties and Responsibilities:
·
Manage the entire Front Office operation to maintain
high standards
Manage the entire Front Office operation to maintain
high standards
·
The incumbent will evaluate levels of Guest
satisfaction and monitor trends, with a focus on continuous improvement
The incumbent will evaluate levels of Guest
satisfaction and monitor trends, with a focus on continuous improvement
·
Ensure Regular Guests and VIP Guests are recognised
and that the Front Office department operates with a sales attitude and
promotes the hotel brand’s loyalty program
Ensure Regular Guests and VIP Guests are recognised
and that the Front Office department operates with a sales attitude and
promotes the hotel brand’s loyalty program
·
Maximise room occupancy at best rates and use
up-selling techniques to promote hotel services and facilities
Maximise room occupancy at best rates and use
up-selling techniques to promote hotel services and facilities
·
Set departmental objectives, work schedules,
budgets, policies, and procedures
Set departmental objectives, work schedules,
budgets, policies, and procedures
·
Actively monitor the appearance, standards, and
performance of the Front Office Team Members with an emphasis on training and
teamwork
Actively monitor the appearance, standards, and
performance of the Front Office Team Members with an emphasis on training and
teamwork
·
Ensure Team Members have current and up to date
knowledge of hotel products, services, pricing and policies, as well as
knowledge of the local area, and are continuously trained to learn and
understand policies and practices
Ensure Team Members have current and up to date
knowledge of hotel products, services, pricing and policies, as well as
knowledge of the local area, and are continuously trained to learn and
understand policies and practices
·
Maintain good communication and working
relationships with all hotel departments
Maintain good communication and working
relationships with all hotel departments
·
Monitor and maintain staffing levels to meet
business demands
Monitor and maintain staffing levels to meet
business demands
·
Carry out monthly communication meetings and produce
minutes
Carry out monthly communication meetings and produce
minutes
·
Manage staff performance issues in compliance with
company policies and procedures
Manage staff performance issues in compliance with
company policies and procedures
·
Recruit, manage, train and develop the Front Office
team
Recruit, manage, train and develop the Front Office
team
·
Comply with hotel security, fire regulations and all
health and safety legislation
Comply with hotel security, fire regulations and all
health and safety legislation
·
Work in accordance with policies and procedures when
working with front of house equipment and property management systems
Work in accordance with policies and procedures when
working with front of house equipment and property management systems
·
Support other departments, as necessary
Support other departments, as necessary
Qualifications, Skills and
Experience:
Experience:
·
The ideal candidate should preferably hold a degree
or diploma in Hotel Management or equivalent
The ideal candidate should preferably hold a degree
or diploma in Hotel Management or equivalent
·
The Front Office Manager should possess prior supervisory
and/or management experience in Front Office within the hotel/leisure/retail
sector
The Front Office Manager should possess prior supervisory
and/or management experience in Front Office within the hotel/leisure/retail
sector
·
Prior experience of managing and developing people
Prior experience of managing and developing people
·
Past exposure and experience of managing a
department and Profit & Loss account
Past exposure and experience of managing a
department and Profit & Loss account
·
Excellent leadership, interpersonal and
communication skills
Excellent leadership, interpersonal and
communication skills
·
Accountable and resilient
Accountable and resilient
·
High level of IT proficiency
High level of IT proficiency
·
High level of commercial awareness and sales
capabilities
High level of commercial awareness and sales
capabilities
·
Commitment to delivering a high level of customer
service
Commitment to delivering a high level of customer
service
·
Ability to work under pressure
Ability to work under pressure
·
Excellent grooming standards
Excellent grooming standards
·
Flexibility to respond to a variety of work situations
Flexibility to respond to a variety of work situations
·
Possess the ability to work on your own and as part
of a team
Possess the ability to work on your own and as part
of a team
·
Familiarity with Property Management Systems is an
added advantage
Familiarity with Property Management Systems is an
added advantage
Job Benefits: Your benefits
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
will include a competitive starting salary and holiday entitlement. As an
employee you will become a member of The Hilton Club which provides reduced
hotel room rates in our hotels worldwide, plus discounts on products and
services offered by Hilton Worldwide and its partners. We look forward to
explaining in detail the range of excellent benefits that you would expect from
a global hotel organization like Hilton Worldwide.
How to Apply:
All suitably
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
qualified and interested candidates who wish to join one of the world’s leading
hotel and resort brands, Hilton Hotels & Resorts, should apply online by
clicking on the web link below.
For more of the
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline
latest jobs, please visit https://www.theugandanjobline.com
or find us on our facebook page https://www.facebook.com/UgandanJobline