Customer Service Jobs – Branch Manager – Jinja at Bank of Africa Ltd. (BOA)

Organisation: Bank of Africa
– Uganda Ltd.  (BOA)
Duty Station: Jinja, Uganda
Reports to: Regional
About US:
Bank of Africa
– Uganda Ltd. is part of GROUPE BANK OF AFRICA (BOA) comprising 16 Commercial
Banks, 3 Leasing Companies, 2 Investment Companies, a Stock Brokerage Company,
an Asset Management Company and a Mortgage Bank. It spans 16 African countries
and France, employing over 5,000 people.
Job Summary: The Branch
Manager will oversee and manage the Jinja Branch in regard to Business Growth,
Relationship Management, Customer Service, Operations and Risk in line with the
strategies and policies of the Bank
Key Duties and Responsibilities:
Responsible for managing the branch budget and
design a branch business strategy, and guide all branch activities to support the
achievement of Branch goals;
Manage the Branch team in scanning and structuring
the market so as to Identify business opportunities and drive market action to
achieve business targets;
Actively monitor and control the financial
performance of the branch with the aim of growing branch earnings and
The incumbent will prepare quality credit proposals
in line with Bank policies for presentation to the credit committee and provide
guidance and coaching for the branch team in acquiring quality credit business;
Grow a culture of great service and quality
relationship management in order to retain and develop customers and expand the
Bank’s wallet-share through brand loyalty;
Ensure branch-wide compliance with the Bank’s
internal control framework and all other regulations, and oversee daily
operations of the branch to foster operational efficiency in line with the
regulations and policies of the Bank;
The Branch monitor will also closely monitor the
credit portfolio and support debt collection / recovery initiatives to minimize
the portfolio-at-risk, non-performing assets and related losses;
Prepare and send regular branch reports to
Manage, motivate and develop the Branch team through
rigorous performance management, coaching, mentoring and learning interventions
to create a capable team to deliver the Branch mission.
Perform any other duties as assigned by the Regional
Qualifications, Skills and Experience:
The ideal candidate should preferably hold a
Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
Possession of professional or post-graduate qualifications
in Finance or Marketing or related fields are added advantage
At least five years’ experience in Financial
Business Development, with exposure to Operations
Excellent track record in Direct Selling, Sales
Management and Relationship Management
Detailed knowledge and understanding of the Bank’s
policies, processes and procedures relating to business, operations, credit and
Working knowledge of the Bank’s business model, its
strategy and all of its products and services
Detailed knowledge and interpretation of industrial
and national economic trends
Business development / sales management skills
Leadership and team management skills
Customer centricity
Business acumen and financial skills
Good credit skills
Excellent analytical skills
Conflict resolution and problem solving skills
Team player with interpersonal skills
Good networking skills and the ability to influence
key people inside and outside the Bank
Good presentation, verbal and written communication
Ability to work under pressure, and exercise
excellent judgment
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses. Please visit web
link below and click Apply now if convinced you have the job requirements. The
applications/CVs should be prepared in English and submitted in either MS Word
or PDF format will be considered.
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