Barclays Bank UK Customer Service Jobs – Relationship Manager BB Commercial – AVP

Organisation: Barclays Bank
Duty Station: Kampala,
Reports to: Head
Commercial – Business Banking
About Barclays UK:
Barclays is a
British multinational banking and financial services company headquartered in
London. It is a universal bank with operations in retail, wholesale and
investment banking, as well as wealth management, mortgage lending and credit
cards. It has operations in over 50 countries and territories and has around 48
million customers. As of 31 December 2011, Barclays had total assets of US$2.42
trillion, the seventh-largest of any bank worldwide.
Job Summary: The Relationship
Manager BB Commercial will have the major responsibility of maximizing risk-adjusted
portfolio contribution. The incumbent will oversee and sustain a portfolio of
Commercial Banking customers, building long term relationships founded on
efficient and reliable support for their business. This is achieved
particularly through quick risk decisions and managing consistency and quality
of operational service. The jobholder will be responsible for business
development both with new customers and with existing customers where they are
expected to increase “wallet share”.
Key Duties and Responsibilities: 
Sales and Service: 40%
Grow the portfolio profitability by identifying new
and existing customer potential including sales opportunities and new product
promotion initiatives.
Organize customer meetings that have well defined
call objectives, desired outcomes and a well-constructed plan.
Manage and find solutions to customer complaints
Regularly communicate all key messages to customers
including agreed service standards, negotiated pricing, relationship team
contact points (including introductions to new personnel) and new product
Carry out annual and if appropriate, interim reviews
of customers borrowing facilities
Conduct annual and if appropriate, interim reviews
with non-borrowing customers
Determine the products that are most effective in
meeting customers’ needs and be able to sell these at short notice both
reactively and proactively
Provide leadership in areas of expertise,
particularly in the structuring of credits and the provision of products and
services to customers.
Business Management: 30%
Manage performance against key financial
(risk-adjusted contribution) sales, service and operational targets.
Regularly consult customer owners/managers on
financial/ credit issues and general business practice/ideas.
Work in liaison with the Head of Commercial Banking
in driving and delivering business performance in the country
Research, create and follow up on a target list for
potential new business
Identify priority customers using the Customer
Relationship Planning templates to assess their present and potential
Work closely with Associate Relationship Managers
and Credit Managers to ensure that credit applications for new and existing
facilities are correctly prepared in accordance with existing
Ensure adequate control of the quality of the
portfolio, using available triggers and adherence to Risk management guidelines
and policies
Colleague Management: 30%
Support team members to identify strengths and
weakness in their own skills and attributes, review their self-development
plans and ensure training and development needs are accommodated.
Coach team members on relationship development,
service quality and risk management.
Assess Associate Relationship Managers on
performance against contract. Review and input Performance Development Reviews.
Qualifications, Skills and
The applicant should have a broad understanding and knowledge
of the Core set products
Good knowledge of the products and services
available in the SME Banking Sector is also required
Familiarity with the policies and strategies within
the country as they relate to the demands of the customer base
Detailed understanding of Country and CBRM
guidelines and credit risk policies
Working knowledge of the Barclays Africa Change
Governance Framework
Solid understanding of value based management
Exceptional relationship and interpersonal skills
Strong selling and negotiation skills
Excellent presentation skills
Good relationship Skills
Excellent credit risk skills
Good leadership and Team Skills
Excellent communications Skills
Commercial/sales focus
Skills in business development
High degree of innovation
Skills in decision making
Team Results
Good listening skills
Analysis and judgement
How to Apply:
If you feel
challenged by any of the above positions, and believe you can deliver on key
deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays is an
equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
For queries
contact us on 0417122453 or email:
16th September, 2015
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