Area Retail Manager Job Vacancy – KCB Bank

Job Title:    Area Retail Manager
Organisation: KCB Bank
Duty Station: Kampala,
Uganda
About KCB:
KCB Bank Uganda
which is part of KCB Group, East Africa’s largest commercial bank that was
established in 1896. Over the years, the Bank has grown and spread its wings
into Tanzania, South Sudan, Uganda, Rwanda and Burundi completing the East
African circuit in the year 2012. Today, the Group has the largest branch
network in the region with over 238 branches, 950 ATMs and 8,000 agents
offering banking services on a 24/7 basis in East Africa. KCB Bank Uganda was
established in the year 2007 and has grown to become one of Uganda’s top ten
commercial banks. Currently KCB Bank Uganda has 14 branches complemented with
16 ATMs spread on Kampala Road, Commercial Plaza, Ben Kiwanuka, Luwum Street,
Oasis Mall Sixth Street, Arua, Elgon Masaba, Fort Portal, Gulu, Hoima, Lira,
Mbarara and Jinja that offer trade financing, corporate and retail banking
services to customers.
Key Duties and Responsibilities: 
1.
Business Strategy:
·        
Develop and manage a segmented sales strategy for
the region taking into account the growth potential, competitor activity and
the existing customer base.
·        
The incumbent will define measurable business growth
objectives, business performance routines, management products and measures for
sales and service within the recognised market segment.
·        
Define the sales culture for the particular region
well as the multi-channel market strategy.
·        
Response for the sales development of business cases
and the analysis of market potential for the region
2.
HR Management:
·        
Effectively delegate authority and responsibility in
line with business objectives, to ensure the empowerment, motivation and
effectiveness of all immediate subordinates.
·        
Actively monitor and manage the performance and
development of management and team leaders within the region. This includes
conducting quarterly, mid-year and annual performance appraisals as well as
moderating all appraisals for the area.
·        
Foster and entrepreneurial approach to the business
by way of example.
·        
Develop and maintain an open communication channel
with immediate subordinates and support staff to foster teamwork and facilitate
the change processes.
·        
Provide coaching for business performance within the
area team.
·        
Support and drive training interventions to address
performance/development gaps.
3.
Campaign Management:
In charge of overseeing all aspects pertaining to
the implementation of sales and Service campaigns as initiated by Retail
strategic or tactical decision.
4.
Service Management:
·        
Ensures service meets expected KCBU standard and
reports / returns are filed for all branches in the region.
·        
Provides centralised problem resolution for all
business units in the region.
·        
Manages migration to alternative channels
·        
Implements service initiatives to improve ratings on
CEBS and CUSSATS.
5.
Risk Management:
Works in liaison with the Operational Excellence
Manager all aspects of risk / controls including monitoring and evaluating
audit and inspection reports for all points of representation on the area,
initiating issue closure actions where necessary.
6.
Cost Management:
Manage all aspects relating to the cost of sales and
service delivery for the area, within determined financial parameters
Qualifications, Skills and
Experience: 
·        
The applicant should preferably hold a good Bachelor’s
degree in a relevant field and related certification
·        
A minimum of ten years banking experience with
competencies in branch banking and branch management experience.
·        
Prior experience in managing a diverse range of
people and activities are essential
How to Apply:
All suitably qualified candidates should send their
applications by clicking on this link.
Please upload
the following in your application; an updated CV / resume (PDF or Word Format)
which should include your contact information and three work related references
and a one page statement describing your suitability for the role should be
included.
Deadline: 30th September 2015

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