Hospitality Admin Jobs – Receptionist at Three Star Hotel

Job Title:   Receptionist
Organization: Three Star
Duty Station: Uganda
About US:
Corporate Solutions (RCS) is a performance enhancement firm known for people
and organization development. We specialize in developing and strengthening
organization systems through research and information interpretation,
behavioral and attitude change, Staff training, Recruitment, and R & D.
They would like to recruit for a valuable client, a Three Star Hotel in Mbale.
Job Summary:  The Receptionist will cordially welcome and
check in guests. The incumbner will also verify guests’ registration
information, payment plan, duration of stay etc.  He / she will also be responsible for
responding to customer inquiries and complaints among other duties.
Key Duties and Responsibilities: 
Warmly welcome guests and patrons as they arrive
Ask if guests have a prior booking
Oversees the registration process
The Receptionist will ask for identification and
ensure that the provided credentials are accurate
Manage all guest check-ins and check-outs
The incumbent will also operate hotel switchboard,
take calls and provide information and transfer calls
Manage accurate accounting of all rooms
Offer guests with room keys and call for bellboys
The incumbent will take reservations over the
telephone, through emails and in person
Cordially answer queries regarding the hotel’s
services, charges, dining facilities, sports facilities and travel directions
Refer guests to appropriate departments to resolve
complaints or provide suggestions
The incumbent will compute bills and take payments
Provide guests with directions around the hotel
Contact housekeeping and maintenance departments
when a problem is reported
Explain appropriate use of keys and ensure that
guests are satisfied with the rooms allotted to them
Balance cash at the end of the shift and generate
accounting reports for the benefit of the next shift.
Perform any other duties as assigned by the
Qualifications, Skills and
The ideal candidate for the Receptionist vacancy
should hold a Bachelor’s degree or Diploma in the disciplines of Leisure,
Hospitality and Tourism.
At least five years of Hotel experience is required.
How to Apply: 
All suitably
qualified candidates who wish to apply should send their CVs via Email to;
Deadline: 20th August, 2015

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